Cobb County Toyota

Previously my service took between 30 -45 mins as 8 had booked in advance. Yesterday I waited 2 hours with no feedback from the agent to update us on how long it would be. After 2 hours I walked outside an booked in advance. Yesterday I waited 2 hours with no feedback from the agent to update us on how long it would be. After 2 hours I walked outside and saw my car was complete and parked in the pick up bat, but no one has informed us it was ready. I understand you have busy days, however I've always received much better service in the past. More

Jeff Silvers was the person I worked with and he was extremely rude and curt. He cut me off while speaking, told me I was wrong when I tried to explain a situation involving one of the sales staff, repe extremely rude and curt. He cut me off while speaking, told me I was wrong when I tried to explain a situation involving one of the sales staff, repeated my words back to me in a mocking manner and then left my car sitting completed for 20 minutes. When I was finally called to the window, I waited another 10 because he wasn’t there. I purchased my car from Dwight and he is fantastic and I highly recommend working with him, but I will not be going back for service. More

I really was educated when I visited the dealership. I'm not from there and was just visiting. I'm glad I visited, I'm not from there and was just visiting. I'm glad I visited, More

My initial experience at Cobb County Toyota was great. The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the de The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the dealership. That recently changed. We bought the car on May 2, 2025 so we could have a reliable vehicle while out of state. We bought the car six weeks before going out of state and had no idea there would be any issues. The expiration date of the temp tag would occur while we were out of state. The last time I bought a car at the same dealership, it took only two weeks to get the permanent tag. On May 28, I first called the tag office. They let me know that the dealership didn’t submit the documents to process a tag. That was 26 days after the purchase. I called the dealership to find out what happened. I spoke with a different F&I rep. I wanted to know what the delay was and what can be done to expedite the process. Sadly, he pushed back and wasn’t willing to help. I was persistent and he put me on hold. He came back several minutes later and told me it was processed. As I still don’t have this tag, and it is now June 7. I have to assume I was lied to. I did try to reach out to the General Sales Manager and he never responded. Someone else did call yesterday to let me know the state has the information to process the tag. I am very bitter about this. I trusted this dealership would care about their customers. What they proved to me is they care when you are buying a car, but after that, not so much. At this point, I won’t be able to use my car as intended and no one at the dealership will tell me why. If you don’t care if a dealership has great customer service after the sale, by all means, buy from Cobb County Toyota. If customer service is important, I recommend you look at other dealerships. I wish I had and will never buy another car from Cobb County Toyota. Why did they wait 29 days to process my tag, assuming it really was processed and why did it take me making a call to have it happen? More

Great service! I will recommend Claude and they're ship to my friends and family.! I will recommend Claude and they're ship to my friends and family.! More

I had an appointment to get an alignment done and it took three hours out of my day. I was not offered a courtesy shuttle or a rental car as it is a essential part of my job as a hospice nurse. The staff was three hours out of my day. I was not offered a courtesy shuttle or a rental car as it is a essential part of my job as a hospice nurse. The staff was nice and courteous, but three hours for an alignment when you have an appointment is unacceptable. More

Failed to tell me I needed my tires changed so i had to find out when I went to service my car find out when I went to service my car More

Amazing dealership, Beau was very helpful in finding something that fit my budget. Truly amazing experience for a first time car buyer! something that fit my budget. Truly amazing experience for a first time car buyer! More

As always, JC did a great job of getting me in and out as quickly as possible. He also stood behind his quote. quickly as possible. He also stood behind his quote. More

Jeff Silvers and Zach Claybrooks do a great job providing of outstanding customer service. Roger Hyde of outstanding customer service. Roger Hyde More