Cobb County Toyota

Trip before told service dept only wanted to do what was needed for 30 months to keep warranty valid. I was told there was a list of things that was needed. These were not needed until 36 months. Also used needed for 30 months to keep warranty valid. I was told there was a list of things that was needed. These were not needed until 36 months. Also used a heavy duty sanitizer in the ventilation. It was an add on. No repairs were needed at 30 months. Went back and talked to service person. Said he was sorry for the misunderstanding. I am still out $280. Looks like he is upsellig More

Costas did a great job diagnosing and taking care of the issue. I needed a new tire due to an irreparable flat. He ordered what I needed and took care of it right away once we had it. He made sure everythin issue. I needed a new tire due to an irreparable flat. He ordered what I needed and took care of it right away once we had it. He made sure everything was done correctly with the warranty on the tires I had bought from Toyota back in October. I was back on the road with as little downtime as possible. More

This was one of the worst customer service experiences I’ve had at a dealership. My service advisor, David Cobb, was rude, dismissive, and appeared angry throughout the interaction. While I was waiting, I I’ve had at a dealership. My service advisor, David Cobb, was rude, dismissive, and appeared angry throughout the interaction. While I was waiting, I watched him ignore several customers, choosing to focus on other tasks instead of simply acknowledging people who were standing at his desk. This was not my first negative experience with him, but it will be my last. When I went to pay, I noticed the total was incorrect because I was charged for a tire rotation. I explained that I had purchased my tires from this dealership, so the rotation should have been covered. Instead of checking the paperwork, David immediately raised his voice and said the additional charge was for the tire rotation. When I pointed out that my tire purchase was clearly documented on the service order, he became even more agitated, saying, “I didn’t write the order”. I asked to speak with a manager. David responded by slamming my keys onto another advisor’s desk, saying, “Zach will help you,” and storming away. Unfortunately, the interaction with Zach was just as disappointing. Rather than acknowledging how I had been treated or assuring me the situation would be addressed, he simply suggested that I use a different service advisor in the future. There was no apology, no attempt to investigate what had happened, and no concern shown for the customer experience. I told Zach that, going forward, I would likely use one of the two Toyota dealerships that are actually closer to my home. I had continued coming here because I appreciated the work cubicles while waiting for service. He ignored the comment, processed my payment, and simply said, “Your truck is somewhere over there.” To make matters worse, David later came back into the service area and continued glaring at me in an intimidating manner. Another concern is that no one mentioned my brake pads needed replacement. I had to point it out myself after reviewing the inspection report. Zach’s only response was, “Oh.” Professionalism, communication, and customer service were all lacking during this visit. I will be filing complaints with both the dealership’s General Manager and Toyota corporate. Based on my experience, I cannot recommend this service department. More

They took their time and very patient to make sure, I had all the information I needed to make the right decision for me and my family. This is the 6th Car i have bought here at Cobb Toyota. all the information I needed to make the right decision for me and my family. This is the 6th Car i have bought here at Cobb Toyota. More

Was greeted soon after arrival. Service was quick and easy. .Did not have an appointment. Very satisfied and will return. Service was quick and easy. .Did not have an appointment. Very satisfied and will return. More

I said "i'm here for a routine 95,000 mile service. ". Anthony Sullivan wrote-up a $384 work order. After phoning Nalleys and Marietta Toyota who quoted $50 and $45, respectively, I suggested he recon ". Anthony Sullivan wrote-up a $384 work order. After phoning Nalleys and Marietta Toyota who quoted $50 and $45, respectively, I suggested he reconsider the price. Visibly embarrassed, he reduced the charge to ~$120. Rather than argue all day when I had so much else to do, I paid. I don't plan to return to Cobb Toyota for future service or to make any, subsequent Toyota purchase. More

My wife brought her 2026 Corolla Cross for it 10,000 mile service. It was professional and efficient. The atmosphere was warm and friendly. They said it would take 1 hour and they were correct. We are happy service. It was professional and efficient. The atmosphere was warm and friendly. They said it would take 1 hour and they were correct. We are happy to bring the car to Cobb County Toyota. More

Showed up without an appointment and J C Cooper had me in and out in a jiffy. Thx CCT. and out in a jiffy. Thx CCT. More

Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More

Cobb County Toyota always provides excellent service! The Service Department is without compare and the Sales Department is competent and focused on good service! The Service Department is without compare and the Sales Department is competent and focused on good service! More