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Cobb County Toyota
Kennesaw, GA
4,257 Reviews
Thank you for your interest in Cobb County Toyota! For over a decade, we’ve been providing our Georgia neighbors with quality automotive sales and service. We’re committed to making every guest’s experience at our dealership truly exceptional, and when you visit us, you can expect award-winning customer service every time. In fact, we’ve won the coveted Toyota Motor Sales President’s Award 24 times! This award is one of the highest honors a dealership can receive from Toyota, given to those who demonstrate their commitment to maintaining Toyota’s high standards for customer satisfaction. It’s not enough for us to meet your expectations — we aim to exceed them!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 4,257 reviews
August 26, 2023
I scheduled an appointment online requesting specific things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I get a text asking me to meet my technician to discuss a few things. This is when I got extremely mad. I was told several more things that “could be” fixed on my car totaling close to $3,000. I asked for specific service so do NOT take my car apart looking for things that need to be fixed. The car is over 20 years old. Let it be. After I refused all of the additional requests, I was told it would only be about 30 more minutes. I spent FIVE hours at your dealership. Yes, FIVE FLIPPING hours when I should have been at work. I have been using this dealership for years and so do my family and friends. They will no longer be using your services. This was the WORST customer service experience I have had in a long time. I was visibly angry and frustrated, but no one there asked if they could help or anything. Where are your managers? Had I not been hours late to work, I would have found one. It could have all been avoided had your technicians just did what I asked and not try to push additional service on me. More
by hekride
Verified CustomerEmployees Worked With
August 26, 2023
Good experience, fast service, good communiction. Will return again in the future for further service. Will return again in the future for further service. More
by outlander721
Employees Worked With
August 26, 2023
Jeff was courteous and professional. What he said was going to happen happened. Highly recommended. What he said was going to happen happened. Highly recommended. More
by Davi
Employees Worked With
August 26, 2023
After change to new ones, breaks are still not working. I’m not satisfied with the service provided yesterday I’m not satisfied with the service provided yesterday More
by milenadoll1601
Employees Worked With
August 26, 2023
Very good experience. Everybody that I worked with provided excellent customer service and made it very easy. Everybody that I worked with provided excellent customer service and made it very easy. More
by TRAC22
Employees Worked With
August 26, 2023
It was crowded but the service center took care of a regular oil change and maintenance visit very quickly. regular oil change and maintenance visit very quickly. More
by AMKGIDDENS
Employees Worked With
August 26, 2023
Blake and Claud were a great team. Blake found me exactly what i wanted and Claud gave me a long tutorial on its features. Thanks guys for competitive pricing and all the help. Blake found me exactly what i wanted and Claud gave me a long tutorial on its features. Thanks guys for competitive pricing and all the help. More
by dorothea.hassell
August 25, 2023
Brent was very helpful in diagnosing the problems and ordering replacement parts for my 1998 Camry. ordering replacement parts for my 1998 Camry. More
by dsv
Employees Worked With
August 25, 2023
I had a great experience at Cobb county Toyota! Blake made the experience very easy and enjoyable. Blake made the experience very easy and enjoyable. More
by RSRBURNS
Employees Worked With
August 25, 2023
Courteous service. Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pri Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pricing. More
by dcmsrdld
Employees Worked With
