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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,347 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,347 reviews

December 26, 2024

Darren is the most sweetest person. He was so informative and make sure my stay was pleasant. More

by SHANTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

December 26, 2024

Great sales department worked with me to get a deal that I was satisfied with the vehicle was ready to go as we completed the paperwork thank you More

by gene7766
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

Thank you for the gracious comments and high marks for Steve Kramer and Riley Harlow. Your comments and high marks for our team members makes us think the rating is a mistake. We tried to reach out to you via phone. Did you mean to leave 5 stars which is the highest rating and not 1 star which is the lowest. Please contact our Operations Manager Peggy Roberts at 910-798-4706 if you need anything. We would like to discuss the one star you tagged. Thank you!

December 25, 2024

Wonderful experience at Coastal Kia! I never felt any pressure to buy the car and after some negotiation we got within the price I was looking to spend. The buying process was quick and More

by LAURAM471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Great news! Thank you and congratulations! We appreciate the high marks and compliments for our sale team. We love the feedback including, "the buying process was quick and efficient." Please do not hesitate to reach out if you need us. Thanks again!

December 25, 2024

Very prompt service, clean area, courtesy was good. Definitely will go back again for the service. More

by BAMBAM27205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Thank you! Your five star rating and compliments for our team are greatly appreciated. We love the feedback including, "very prompt service, clean area, courtesy was good." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 22, 2024

Excellent customer service! ! My vehicle was ready 20 minutes early & everything was perfect. The employees in the service dept are very friendly & helpful. More

by weimlovr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear our service team exceeded your expectations. We love the feedback including, " my vehicle was ready 20 minutes early and everything was perfect." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

December 22, 2024

Coastal KIA has professional and courteous service teams and a quality team that can provide for all your service needs. More

by WOODYHMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service team. We appreciate the high marks for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

December 22, 2024

Nothing special, just another car dealership that smiles and then lies to your face. What a horrible way to make a living, I couldn’t do it. More

by bobc72160
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Kramer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Mr. Comple, thank you for speaking with our Operations Manager Peggy Roberts. We appreciate the feedback and hope you enjoy your new 2025 Kia Sportage. We are here if you need us. Thanks again

December 21, 2024

Excellent service and professional personnel. My few problems have been handled to my complete satisfaction. Would buy from this dealership again. More

by RAHP52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Great news! Thank you for the opportunity to address your concerns. We appreciate the five star review and high marks for our service team members. We are here if you need us.

December 21, 2024

I found out after the sale that "damage" on the carfax only meant very minimal effects on the car. They sold the car a few days after I traded it into them for $13,000 more that they gave me for it. More

by sjmalinowsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Uber Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Susan, thank you for speaking with our Operations Manager Peggy Roberts. As discussed, your trade has not been sold and is still in our possession. It is due to be wholesaled due to the condition of the vehicle. You mentioned you reached out to CARFAX regarding your trade you purchased elsewhere. Any luck with additional information? We are here to help. Please reach out to our Operations Manager Peggy Roberts on her direct line at 910-798-4706. We look forward to your call. Thank you

Dec 27, 2024 -

sjmalinowsky responded

We will confirm with the other dealer where he got his information about the sale from. CARFAX informed that they get too many items in every day to be able to determine what day a particular input item came in. So I am left with two different people giving me two completely different stories and me still out about $6,000. I'm curious to know what you meant by "condition of the vehicle".

December 20, 2024

everyone was great and very friendly work was done fast in under an hour our no problems More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

Thank you! We appreciate the kind words and high marks. It was thoughtful of you to give our Service Consultant Sam Weisman such high marks. Thank you for choosing Coastal Kia!

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