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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,332 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,332 reviews

December 27, 2024

Services were prompt. People are friendly and courteous. Provided details on vehicle features and accessories. Transaction was smooth. More

by BrendaVrooman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. We love the comments including, "services were prompt, people are friendly and courteous....transaction was smooth." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 26, 2024

The employees here always make me feel welcome and go out of their way to make sure I have everything I need while waiting for my vehicle. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the gracious compliments and high marks. It was thoughtful of you to give our Service Consultant Gary Nelson five stars too. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

Brandon was an amazing salesman. He went above and beyond to help me get the car that I wanted. The whole process was smooth and easy! More

by Gabby Ward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Great news Gabby! We appreciate the five star review and compliments for our Product Specialist Brandon Wright. Congratulations and enjoy! Please do not hesitate to reach out if you need anything. Thanks again!

December 26, 2024

My Bluetooth worked before I brought it in to have alternator replaced. It didn't when picked up. Charged me $179 just to look at it.😡 More

by G.SAMS
Recommend Dealer
No
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Jennifer, our records show the alternator on your 2013 Dodge Dart was replaced 7/22/2024 at 115,846 miles. The blue tooth diagnosis was 12/21/2024 with 127,469 miles. As mentioned, Dodge may have a software update that can help. Please reach out to our Operations Manager Peggy Roberts if we can be of any additional assistance. Thank you

December 26, 2024

Darren is the most sweetest person. He was so informative and make sure my stay was pleasant. More

by SHANTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

December 26, 2024

Great sales department worked with me to get a deal that I was satisfied with the vehicle was ready to go as we completed the paperwork thank you More

by gene7766
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Coastal Kia responded

Thank you for the gracious comments and high marks for Steve Kramer and Riley Harlow. Your comments and high marks for our team members makes us think the rating is a mistake. We tried to reach out to you via phone. Did you mean to leave 5 stars which is the highest rating and not 1 star which is the lowest. Please contact our Operations Manager Peggy Roberts at 910-798-4706 if you need anything. We would like to discuss the one star you tagged. Thank you!

December 25, 2024

Wonderful experience at Coastal Kia! I never felt any pressure to buy the car and after some negotiation we got within the price I was looking to spend. The buying process was quick and More

by LAURAM471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Coastal Kia responded

Great news! Thank you and congratulations! We appreciate the high marks and compliments for our sale team. We love the feedback including, "the buying process was quick and efficient." Please do not hesitate to reach out if you need us. Thanks again!

December 25, 2024

Very prompt service, clean area, courtesy was good. Definitely will go back again for the service. More

by BAMBAM27205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Coastal Kia responded

Thank you! Your five star rating and compliments for our team are greatly appreciated. We love the feedback including, "very prompt service, clean area, courtesy was good." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 22, 2024

Excellent customer service! ! My vehicle was ready 20 minutes early & everything was perfect. The employees in the service dept are very friendly & helpful. More

by weimlovr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear our service team exceeded your expectations. We love the feedback including, " my vehicle was ready 20 minutes early and everything was perfect." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

December 22, 2024

Coastal KIA has professional and courteous service teams and a quality team that can provide for all your service needs. More

by WOODYHMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service team. We appreciate the high marks for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

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