Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,411 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

Filter Reviews By Type

Showing 5,411 reviews

February 07, 2025

My "go to" for service. Sam always takes care of me. Prompt and efficient maintenance. More

by geckstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. We truly appreciate the high marks and gracious compliments. Please do not hesitate to reach out if you need us. Thanks again!

February 06, 2025

I had a very good experience. Darren was awesome, he was very friendly and helpful. More

by Traci.cooper02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us! Thanks again.

February 06, 2025

My Granddaughter took her car in for oil Charge and Alignment. Everything was fine except I've paid for some expensive package that was supposed to cover maintenance for years. I returned after the pu More

by JCHERRY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultants Bob Tomlin and Sam Weisman. They are both ambassadors for our Coastal Kia customer service culture. We would love to schedule a time for you to meet with a finance management staff member to go over the details of your maintenance package. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706 to schedule a meeting time that works for you. We look forward to your call. Thanks again!

February 04, 2025

Jordan was AMAZING! ! He got me into a 2025 Kia k4 & I’m loving it. Coastal Kia did amazing with finding me a great deal & fits my budget!! I’d definitely recommend getti More

by Christopher McDowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Royal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Coastal Kia responded

Thank you! We love the picture and high marks. Your five star review and amazing testimonial are greatly appreciated. Thank you for the high recommendations as well. Congratulations and enjoy. We are here if you need us.

February 04, 2025

I waited to long for a set of tires and an alignment around 3 hours. My advisor checked on me regularly to make sure I was alright. More

by LINDAHIGHSMITHNEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Coastal Kia responded

Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.

February 04, 2025

My wait period this time was too long for a set of tires and an alignment which was around 3 hours. I can say that my advisor was very nice and check on me from time to time to make sure I was alright More

by LINDAHIGHSMITHNEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Coastal Kia responded

Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.

February 04, 2025

I found both the service and sales department very helpful and knowledgeable about their products. Were willing to listen to my questions and replied promptly. I am very pleased with the dealership. More

by esmola78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Coastal Kia responded

We appreciate your business and thoughtful feedback. Thank you for the five star review and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear both your sales and service experiences went well. Thank you for choosing Coastal Kia. We are here if you need us.

February 04, 2025

This dealership is clean, work on the vehicle is timely and the have good communication More

by shirley.shoffstall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Coastal Kia responded

Thank you for the five star service review and compliments for our facilities and staff. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

February 04, 2025

This dealership is clean, work on the vehicle is timely and the have good communication. Kids enjoy the snack bar and truck riding toy. More

by SARAH74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Coastal Kia responded

Thank you for the five star service review and compliments for our facilities and staff. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

February 03, 2025

Everything was great except the car wash, the car had a weird residue on the windows. It may be something I just got out of. More

by AMYRICE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. We will discuss your concerns regarding the courtesy wash with our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

1
...
6
7
8
...
542