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Coastal Kia

Wilmington, NC

4.8
5,432 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,432 reviews

March 22, 2025

The people in the service departmen are very caring. Sam is the best always willing to help whe I have a questions about anything when I bring my care in for service. More

by JBROWN4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

We sincerely appreciate the five star review! It was kind of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Please do not hesitate to reach out to Sam or anyone in our service department if you need anything. Thank you for choosing Coastal Kia!

March 22, 2025

Outstanding service team and always professional. I have had the pleasure of working with Gary and David (shuttle driver) several times and look forward to working with them in the future. More

by DRZYZGAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review. It was thoughtful of you to mention our Service Consultant, Gary Nelson, and our Shuttle Driver, David Knowles, by name. We sincerely appreciate your loyalty and are here if you need us. Thank you for choosing Coastal Kia!

March 22, 2025

Awesome people at Coastal Kia, especially Heber Quezada and Jan Ramos, they are wonderful people. More

by Rtew906
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

We could not agree more! Heber Quezada and Jan Ramos are both true ambassadors for our customer service culture. We truly appreciate the five star review. It was thoughtful of you to mention them by name. As you said, "they are wonderful people." Thank you for choosing Coastal Kia!

March 22, 2025

I had an overall great experience from fast/easy checkin to diagnosis and cost communication and to checkout. Both the initial appointment and the returning a couple of days later when the parts arrived wer More

by patrickdonlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

Thank you for the kind words and high marks! We sincerely appreciate the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 21, 2025

Brad Thomason, the salesman was GREAT! Personable, knowledgeable and went above and beyond. I never felt pressured. Brad spent time going over all the features, which was really appreci More

by hazelh420
Recommend Dealer
Yes
Employees Worked With
Brad Thomason
Mar 24, 2025 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. We love the feedback including, "personable, knowledgeable, and went above and beyond." Congratulations and enjoy! We are here if you need us.

March 20, 2025

I had a great experience at Kia Coastal when purchasing my 2025 Sorento. Riley helped make this process easier by being knowledgeable, personable, and patient throughout the process! More

by alexariley22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Coastal Kia responded

Outstanding! We appreciate the five star review and gracious comments. We love the feedback including, "I had a great experience at Coastal Kia when purchasing my 2025 Sorento." It was thoughtful of you to mention our Product Specialist Riley Harlow by name. We are thrilled to hear he exceeded your expectations. Congratulations and enjoy! We are here if you need us.

March 18, 2025

Very friendly and knowledgeable. They were easy to work with and were able to get me into the car I wanted More

by kmoney059
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious compliments. We love the feedback including, "very friendly and knowledgeable." Congratulations and enjoy! Please reach out if you need anything.

March 18, 2025

The team at Coastal Kia Was very helpful with our vehicle purchase. My only complaint is that a week after our purchase a “requires service” message has appeared on the dashboard. More

by christopher.erbe1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. Please reach out to our Operations Manager Peggy Roberts at 910-798-4706 with any concerns. We look forward to your call. We are here to help and appreciate your business.

March 17, 2025

From friendly Howard at drop off of my 2017 Kia Niro to detail-oriented Sam at checkin and checkout, my experience was worry free. Routine maintenance was performed without a hitch. Of course I’ll be back. More

by Soul Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Mar 17, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Service Consultants Howard Ramsey and Sam Weisman. We truly appreciate you trusting our service department with your automotive service needs. Please do not hesitate to reach out if you need us.

March 16, 2025

Overall great experience! I was greeted on time, and the work was completed in a timely manner while I waited ..Which was a very nice area with great set up for working on my More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Coastal Kia responded

Wonderful news! We truly appreciate the heartfelt service testimonial. It was thoughtful of you to go online and share your recent service experience with our Service Consultant Bob Tomlin. We are thrilled to hear we were able to exceed your expectations. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.