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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,215 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,215 reviews

November 17, 2024

Good customer service. Everyone was friendly and engaging. Cody was very patient and informative. He listened to my needs and answered all my questions. He made sure I was More

by LESHA1002
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Coastal Kia responded

Thank you for the five star review and for recognizing our customer service efforts. It was thoughtful of you to mention our Product Specialist, Cody Hamilton, and our Business Manager, Isaiah Torres, by name. Congratulations and enjoy! We are here if you need us.

November 15, 2024

This dealership offered eager and enthusiastic salesmen and a warm reception. Our first meeting went very well with an incredibly prepared salesman and the actual date of sale all of the staff treated us k More

by omnisseem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Coastal Kia responded

Thank you! Your high marks and testimonial are greatly appreciated. We love the feedback including, "this dealership offered eager and enthusiastic salesmen and a warm reception." Congratulations! Thank you for choosing Coastal Kia. We truly appreciate you sharing your purchase experience online.

November 15, 2024

Great service very efficient and informative about my service needs I will continue to use Coastal Kia More

by garyr3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was kind of you to go online and rate your recent service experience. We appreciate you choosing Coastal Kia for your automotive service needs.

November 14, 2024

Great service! Technicians are all friendly and helpful. Service took about 2 hours for oil change, filter change and complimentary car wash. More

by DARINA.AYNAEVA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "great service, technicians are all friendly and helpful." We appreciate your business. Please do not hesitate to reach out if you need us.

November 14, 2024

Have purchased 2 vehicles from Pat Koballa and appreciate the customer service Sam provided. He's been there for several years and it shows . Promote him ! More

by RubenandLisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Coastal Kia responded

We truly appreciate your loyalty and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts in your gracious review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive needs. We are here if you need us.

November 14, 2024

I never had an issue with any of the work that was done by the technicians. My service writer Sam is very knowledgeable and keeps me informed of the work being done. The waiting area is clean and comfortab More

by kondracki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Coastal Kia responded

Thank you for the gracious testimonial. We appreciate the high marks and compliments for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. Your review is truly appreciated. We are here if you need us.

November 14, 2024

Fast and accurate. Service waiting area was great with free food and drink, and internet available. More

by colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

We truly appreciate the five star review. We are thrilled to hear you were able to take advantage of our customer lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing coastal Kia for your automotive service needs. We are here if you need us.

November 14, 2024

Very nice and professional. He kept me well informed. A+ service. Highly recommend. Great job! More

by Justin@coastwalkrealestate.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and heartfelt feedback. We love the comments including, "very nice and professional, he kept me well informed. A+ service." It was thoughtful of you to give our Concierge Jay Turner such high marks too. Thank you for the high recommendations.

November 14, 2024

On time and completed service in the estimated time. The carwash was well done and looked good More

by MIKE1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "on time and completed service in the estimated time... the carwash was well done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 14, 2024

Had a great salesmen EVER, took time with ecplaining everything inref. to paperwork and showing me how to operate all functions in new car. More

by patricia.onderdonk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. Congratulations and enjoy. We are here if you need us.

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