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City Volkswagen of Chicago

Chicago, IL

5.0
3,554 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today! So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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5330 W. Irving Park Road

Chicago, IL

60641

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Showing 3,554 reviews

December 04, 2024

Juan was very informative about the Atlas and answered all our questions. It was worth the nearly hour drive here. We’re looking forward to many years with our new Atlas More

by Mnj8888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lazaro Del Sol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

City Volkswagen of Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Juan delivered such a great experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 03, 2024

How amazing was this experience! I tagged along with my aunt who was in search of her dream car. It was her first time looking and David Hernandez made her experience as smoothly and More

by Michellekeila6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAVID H ALCARAZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

City Volkswagen of Chicago responded

Michelle, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! David and our team here at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 03, 2024

David Alcaraz was professional and helpful during the purchasing process! Very knowledgeable about the car and answered all my questions More

by sebbypartyka
Recommend Dealer
Yes
Employees Worked With
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAVID H ALCARAZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

City Volkswagen of Chicago responded

Thank you for your kind words for David and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Chicago. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 03, 2024

Justin, Laura, and Evelyn are hands down the best at City Volkswagen of Chicago. Justin has and will always be my go-to for a service advisor. Laura was informative and supportive on the process of leasing m More

by Emily
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

City Volkswagen of Chicago responded

Emily, Thanks for your feedback on your recent visit to City Volkswagen of Chicago. It's great to hear that Justin, Laura, and Evelyn were able to assist you and that you had such a positive experience. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 02, 2024

From the time I walked in and met with Ray, it was a professional and friendly experience. I am happy that I chose this location because of their willingness to achieve customer satisfaction. Special th More

by RG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clemente Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

City Volkswagen of Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Ray, Clemente, and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 02, 2024

Ed significantly surpassed my expectations while helping me replace my parents' totaled car. Despite being relatively new to VW, he was honest about his knowledge limits. Whenever I asked him questions he c More

by Manny Gonzales
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clemente Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Speck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

City Volkswagen of Chicago responded

Manny, Thank you for your business and this review. We're happy to hear Eddie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 02, 2024

I helped my cousin mathew buy a 2021 Subaru and the sales rep David did an awesome job!! Very helpful and knowledgeable. Ask for David if you’re shopping at City of Volkswagen! More

by stephanie.mirelescx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAVID H ALCARAZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

City Volkswagen of Chicago responded

Stephanie, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! David and our team here at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 02, 2024

Andy is the go to person! She’s got me taken care of very quick. I flew in from Memphis, TN and completed my purchase within 2 hours. She was nice and professional. I would lo More

by Patands
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Gloria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

City Volkswagen of Chicago responded

We are so glad that Andy had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 02, 2024

Juan was super helpful and patient while I made decision. Very informative so I knew my options. More

by charcdesignermic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

City Volkswagen of Chicago responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Chicago. Juan and our team appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 01, 2024

Great dealership, had a great experience with my purchase, Laura was fantastic! Thank you very much More

by Opanchos5991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lazarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

City Volkswagen of Chicago responded

We are so glad that Laura had the opportunity to work with you, and that she and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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