City Volkswagen of Chicago

I recently purchased a car at City Volkswagen of Chicago and the entire process was smooth and hassle-free. The sales team Ray and Clemente was knowledgeable, patient, and never pressured me into making a d and the entire process was smooth and hassle-free. The sales team Ray and Clemente was knowledgeable, patient, and never pressured me into making a decision. They answered all my questions, provided a fair trade-in offer, and worked with me on financing options that fit my budget. What stood out the most was their transparency throughout the process—no hidden fees or surprises. The car was in excellent condition, exactly as advertised, and the paperwork was completed quickly. I’m thrilled with my new vehicle and highly recommend City Volkswagen of Chicago for anyone in the market for a car! More

I want to Thank Justin in service. My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have waited someone called said part was in happen to follow up 14 days later for them to say they don’t have the part it’s been 10 months now. We spoke with Justin on 10/18 explained our situation he came back to us within 20 minutes on what the can do at City. He ordered the parts told us it may need work done from sitting 10 months. Called the service manager Fred and never returned a call. We had the car towed on Monday. Justin called us when the car arrived, when the parts tacked in and even to say I will be off on Wednesday. Long story text this morning car is complete with the additional things such as oil change etc. I am beyond grateful for Justin and City Volkswagen. We have 3 VW in the family and all our business will be with them. Thank you Justin for your professionalism and making this horrible ordeal possible. My niece finally has her car back all because of you!!!!God Speed Cheryl More

I’ve leased my last 2 vehicles from Laura and city VW of Chicago and both times were great experiences. Chicago and both times were great experiences. More

Andy was extremely helpful and professional. She was diligent and quick. She was very thorough and helped me pick the right car. I will definitely be back to buy a car from Andy. Thank you to th She was diligent and quick. She was very thorough and helped me pick the right car. I will definitely be back to buy a car from Andy. Thank you to the City VW staff. My wife is very happy! More

Had a great experience purchasing a used VW Jetta. Eddie was extremely helpful in walking me through the process. The team was very fair and forthright with their offer. Would recommend! Eddie was extremely helpful in walking me through the process. The team was very fair and forthright with their offer. Would recommend! More

My family has car history with this specific dealership. Their service is always at 100%. I Recently got a 2025 Jetta and I feel extremely happy with the way things worked out, I left well-informed and felt Their service is always at 100%. I Recently got a 2025 Jetta and I feel extremely happy with the way things worked out, I left well-informed and felt secure with my car purchase. More

I'm happy to recommend City Volkswagen. They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, I love my Tiguan more with every drive. Evelyn also patiently explained all the details of the financing deal. The entire process was smooth, pressure-free, and completely transparent. I’m grateful for their outstanding service! More

Ray Cotto is AMAZING! !! He was kind, patient and funny. He saw my pre approval and got me a better deal. His service was very professional and he addressed all my concer !! He was kind, patient and funny. He saw my pre approval and got me a better deal. His service was very professional and he addressed all my concerns. Be sure to check him out for your next car purchase! More

Andy was great and attentive. She has a great personality and easy to work with. The whole crew was amazing. It was a pleasure to do business at this location She has a great personality and easy to work with. The whole crew was amazing. It was a pleasure to do business at this location More

Ive purchased 2 vehicles from This dealership and had nothing but excellent experiences. Eddie was awesome, and helped me navigate buying a new car. Additionally, 2 other members of the VW team helped nothing but excellent experiences. Eddie was awesome, and helped me navigate buying a new car. Additionally, 2 other members of the VW team helped when I arrived right at closing with a broken down vehicle- they had just closed up, but opened up the garage so I would t get any tickets. They really went above and beyond!!! More