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City Volkswagen of Chicago

Chicago, IL

5.0
3,632 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today! So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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5330 W. Irving Park Road

Chicago, IL

60641

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Showing 3,632 reviews

February 19, 2025

Don't shop here. They will show you the monthly payment and hide how much you are actually paying for the car. They told they would sell the car at msrp and charged m More

by Chanlon2
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Not listed
Feb 22, 2025 -

City Volkswagen of Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 19, 2025

Came here to purchase a VW Tiguan. They were kind enough to offer a pick up from my place of work. Brandon Rosenow was a great guy (and former Marine so thank you for your service). Br More

by cris
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lazaro Del Sol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus
Feb 19, 2025 -

City Volkswagen of Chicago responded

Cris, We are very happy to hear Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 18, 2025

Brandon Rosenow was unbelievably helpful without making me feel pressured to purchase. His openness and transparency made me feel at ease to purchase an EV. We test drove and looked at so many different EV More

by Lenneah Jubinal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

City Volkswagen of Chicago responded

Thank you for taking the time to share your thoughts on working with Brandon and our team. We're glad to hear we delivered such a great experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 17, 2025

Laura provided exceptional service, she was personal and refreshingly, personable. NOT pushy. She listens and provides solutions that meet your financial needs. I left feeling great & empowered driving away More

by Cindy F.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clemente Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Volkswagen of Chicago responded

Cindy, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Laura or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 16, 2025

Exceptional Customer Service from Ray at Volkswagen City Chicago! I recently leased a Tiguan from Volkswagen City Chicago, and I cannot say enough great things about my experience, thanks to Ray. From st More

by jaimlane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rybowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Volkswagen of Chicago responded

Thank you so much for your kind words for Ray and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 15, 2025

David is the best man in the building he just made my dreams come true with my dream car More

by annaflasza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clemente Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAVID H ALCARAZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Volkswagen of Chicago responded

Thank you so much, Anna, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with David! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 15, 2025

Absolutely great customer service made me feel safe with purchasing my vehicle I would recommend city volkswagen to family and friends More

by Lovedemari
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Volkswagen of Chicago responded

Thanks for your feedback on your recent visit to City Volkswagen of Chicago. It's great to hear that we were able to assist you and that you had such a positive experience. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 15, 2025

My experience with this dealership was a good one because Brandon Rosenow made it happen. Thank you Brandon for your time, dedication and patience! More

by esl.1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Volkswagen of Chicago responded

We are very happy to hear that Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 14, 2025

I was very pleased with the service I received here. Brandon Rosenow was especially knowledgeable and helped me to navigate the purchasing process quite easily!!! More

by cynben60302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

City Volkswagen of Chicago responded

Thank you so much for your kind words for Brandon and for leaving us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 14, 2025

Laura is wonderful. She really understands her customers’ needs and is able to offer the best options with honestly and transparency. That’s why this is the second car More

by José
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

City Volkswagen of Chicago responded

Thank you so much for your excellent review, José! We are so glad that Laura had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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