City Volkswagen of Chicago

Eddie and Edgar were great to work with start to finish! Appreciate their work to make the process easy! Appreciate their work to make the process easy! More

Best car buying experience ever! Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appoi Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appointment, we were immediately greeted and introduced to Lazaro who I spoke with on the phone. He introduced us to Laura, and upon meeting her, I instantly felt at ease. She asked me questions about what I was looking for and what I liked about the car, I wasn’t really sure of the features, but liked the body style and trim package. I noticed there was a sign on the window of the car with my name on it welcoming me, that was a nice touch. Laura took the time to explain all the features of the car, show me how they work, and even set my phone up to show me the Apple car play. Along the way, she asked if there was anything that I disliked. She was honest about the car being sold as is, stating that they put the cars out in the sun so that you can see it as it will look in your driveway. She offered us the CarFax and encouraged us to review it. The purchase of the car went smoothly at the dealership, the only snag was with my bank needing a bill of sale in order to provide a check. Edgar happily prepared one for us, and went out of his way to take care of us graciously thanking us for choosing their dealership and making the hour and a half drive. When I came to pick up the car, Laura greeted me with a hug and the same kindness she had when I first met her. She was genuinely excited for me, and sent me home with a little VW swag bag. I will 100% recommend Laura and this dealership to everyone I know, and will gladly make the hour and a half trip for oil changes & routine maintenance! Thank you Lazaro, Laura & Edgar for your kindness and welcoming us to the City family! More

Great experience with Ray! Definitely recommend him and City Volkswagen for your next car purchase. Definitely recommend him and City Volkswagen for your next car purchase. More

Juan was really helpful and kind. He was great and was able to help me get my car. He was great and was able to help me get my car. More

Juan was great! He was so helpful. Fast service. He helped me get the car I wanted. He was so helpful. Fast service. He helped me get the car I wanted. More

I had an excellent experience purchasing a car here. Eddie was extremely helpful and made the process very easy. Eddie was extremely helpful and made the process very easy. More

Eddie was super helpful and very patient in answering all my questions! I was grateful to have worked with him in getting my first car! my questions! I was grateful to have worked with him in getting my first car! More

Ray made the process simple and pleasant. From the moment I called, I felt taken care of. Once we arrived to the dealership, all of my paperwork was ready to go and we immediately got to work From the moment I called, I felt taken care of. Once we arrived to the dealership, all of my paperwork was ready to go and we immediately got to work. They were able to find me a great insurance quote as well. I was in and out within an hour! More

Great service! Juan was amazing and friendly and worked with us on a good deal. Juan was amazing and friendly and worked with us on a good deal. More

David was great to work with and really went above and beyond to secure our desired car. He answered a multitude of questions and made me feel really happy with my choice. Highly recommend him. beyond to secure our desired car. He answered a multitude of questions and made me feel really happy with my choice. Highly recommend him. More