Chapman Honda

Will recommended Purchased a car with Ash D at Chapman Honda. He was knowledgeable and friendly. He really worked hard to get us a great deal. Much appreciated. Have a Purchased a car with Ash D at Chapman Honda. He was knowledgeable and friendly. He really worked hard to get us a great deal. Much appreciated. Have already recommended to co workers. More

All good! We were in to the Service Department for a basic recall, and a simple issue with the tires. All was well-explained, and quickly fixed! Stacy Ponce i We were in to the Service Department for a basic recall, and a simple issue with the tires. All was well-explained, and quickly fixed! Stacy Ponce is great! More

Very Poor Customer Service--guess appointments mean Nothing! Saw a used Honda Odessey on Carfax that we liked so sent this dealer a response on Sunday evening asking if it was still available. On Monday, got a Saw a used Honda Odessey on Carfax that we liked so sent this dealer a response on Sunday evening asking if it was still available. On Monday, got a reply from Chapman's Internet Sales Mgr, Isaac De La Torre, that it was available & to let him know if we wanted to visit to see it. We called him back promptly & asked when we could see it as we were very interested in buying this vehicle even though it was 1 & 1/2 hr drive from our home. We asked if we could request appointment to see/test drive the car Wednesday & he said that he is "Off Work" on Wed. We then agreed on a Thursday @ 1 pm appointment. We asked "are you sure that it will still be available on Thursday" & his response was "Yes". At 8:20 am on Thursday, we received phone call from Isaac De La Torre informing us that the Honda van that we had appt. to see & were very interested in buying had been sold earlier that week, even though Isacc told us to wait until Thursday to see it. We could have gone there earlier in the week, but as Isaac instructed us, NOT to come until Thursday. We discussed our displeasure with the situation with Isaac & J.C., another sales mgr, & requested a conversation with either the V.P. or Chapman's Honda General Mgr. We were told neither were present, but they would pass on this info & we could expect a phone call. To date, have not heard from back from them or anyone else. So buyer beware: Appointments with this dealership mean NOTHING!!! More

Great customer service! I loved working with Len in buying my first car under my name. He made it so easy and gave me a GREAT deal on my choice. When I got the car, it was in I loved working with Len in buying my first car under my name. He made it so easy and gave me a GREAT deal on my choice. When I got the car, it was in perfect condition with everything I had asked for! Len made my first car buying experience great! More

Great Experience! I've always loved this dealership, main reason is because we always go with Lupita our sales agent she does a great job on taking care of us until the I've always loved this dealership, main reason is because we always go with Lupita our sales agent she does a great job on taking care of us until the end! Always finds a way to go beyond our expectations! She puts the customer first and understands any situation you might be in. We bought our second car from this dealership and both times have gone with Lupita. Highly recommend her if you're looking for a great car sales agent thats not pushy and puts themselves in your shoes she is the one! Very satisfied and positive experience both times we bought cars from her. More

Buyer Beware! I believe it was a big mistake to buy and finance my vehicle with Chapman Honda, or to have any further dealings with this extremely sketchy auto deal I believe it was a big mistake to buy and finance my vehicle with Chapman Honda, or to have any further dealings with this extremely sketchy auto dealership. I am looking forward to the day which is coming soon, when I can order a new vehicle online from American Honda Motor Co., and then have it shipped directly to my house. After this experience, I am more than ready for a world without car salespeople. I have had enough of this sort of nonsense from car dealerships, although certainly Chapman Honda of Tucson has been the worst of the worst. Doing business as they do is completely inexcusable. More

Excellent buying experience and the best customer service! My husband & I arrived at the Chapman Honda not expecting to buy a car that day - but that's exactly what happened. Bryan Knight was our sales agent. My husband & I arrived at the Chapman Honda not expecting to buy a car that day - but that's exactly what happened. Bryan Knight was our sales agent. He's great. No pressure, no hassles. Bryan and everyone else we interacted with provided us with an outstanding customer experience. No pressure, no hassles. Great price on our trade-in and excellent out the door price on my new civic touring edition coupe. I highly recommend Bryan and Chapman Honda. More

Amazing service!! Great experience-- came in late at night, we were out of towners, no charge, but got our problem fixed promptly! Service manager, Jerry Polanski, wen Great experience-- came in late at night, we were out of towners, no charge, but got our problem fixed promptly! Service manager, Jerry Polanski, went above and beyond!!! More

Poor Service and Habitual Lying I really wish I could give 0 out of 5 stars, my experience was that bad. First of all, I would like to say that what I was trying to do (lease a new c I really wish I could give 0 out of 5 stars, my experience was that bad. First of all, I would like to say that what I was trying to do (lease a new car with an underwater trade in) would be difficult at best so I was expecting to hear a "no". However, what I was really hoping for was a dealership that would listen to what I needed and present different options. I got none of that from Chapman. In fact, what I heard was a "yes" pending a check with Honda Financial. Since this was a weekend visit, things would have to wait until Monday to be finalized. I was told that I would be contacted as soon as my information was processed by Honda Financial. I was not contacted, I was lead on an 8-hour ride through nothing but broken promises and bold faced lies. I come to find out that my information/application was never sent to Honda Financial and that I was lied to by not 1, not 2, but 3 different individuals ranging from sales reps to sales managers. Not one of them gave me a straight answer or even told me the truth but kept the charade going. It was not until I contacted an old acquaintance that was actually given the truth. More