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Chapman Honda

Tucson, AZ

4.1
500 Reviews

4426 E 22nd St

Tucson, AZ

85711

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500 Reviews of Chapman Honda

August 08, 2017

Great Experience! I've always loved this dealership, main reason is because we always go with Lupita our sales agent she does a great job on taking care of us until the More

by Sandrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lupita
Aug 08, 2017 -

Chapman Honda responded

Sandrade - Thank you for taking the time to give the detailed review about Lupita and your experience at Chapman Honda. Lupita continues to perform wonderfully and is a true asset. She and our whole team continually look for ways to deliver better customer service. We are also grateful for loyal customers like yourself that make our jobs a joy. We look forward to seeing you for your next visit! -Luis Esparza | Sales Manager

August 02, 2017

Buyer Beware! I believe it was a big mistake to buy and finance my vehicle with Chapman Honda, or to have any further dealings with this extremely sketchy auto deal More

by Entropy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Reesing, Aaron Kugelman, Al Camacho
Aug 07, 2017 -

Chapman Honda responded

Thank you for taking the time to write and explain your experience at Chapman Honda in detail. On behalf of all of us at Chapman Automotive, I would like to offer our deepest and sincere apology. Your experience is the exact opposite of what we want for our customers. I will be addressing every process during your transaction to correct and ensure that this never happens again. If your time permits, I would like to speak to you further to try and find a way to earn back your trust. Again, I can’t apologize enough. Hopefully, you will give me the opportunity to try to change your perception of us. My direct line is 520.260.3158 and my email is nebyonas@chapmantucson.com. I look forward to speaking with you. -Neb Yonas | General Manager

July 30, 2017

Excellent buying experience and the best customer service! My husband & I arrived at the Chapman Honda not expecting to buy a car that day - but that's exactly what happened. Bryan Knight was our sales agent. More

by TC Tucson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Knight
Aug 03, 2017 -

Chapman Honda responded

Hello, TC Tucson - Thank you for taking the time to share your great review. I will convey your thoughts to Brian, and we couldn’t agree more with you. We are so pleased that your experience at Chapman Honda is what we strive for. Car buying should be an exciting and pressure free event, with competitive pricing on new vehicles and trade ins. Congratulations on your Civic Touring Edition Coupe, and welcome to the Chapman Honda Family! We look forward to being of service to you for years to come. Luis Esparza | Sales Manager

July 25, 2017

Exceptional Service and Family Feel! Chapman Honda Tucson! We just wanted to thank you so much for making our second experience buying a car just as great as the first one. Anika was More

by Happy_family5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anika Laguna, Akram Dawass, James Castetter, Adam Kugalman and Neb Yonas
July 20, 2017

Amazing service!! Great experience-- came in late at night, we were out of towners, no charge, but got our problem fixed promptly! Service manager, Jerry Polanski, wen More

by wendybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Polanski, Mike, Scott
Jul 24, 2017 -

Chapman Honda responded

Hi, Wendy - Thank you so much for taking the time to share your experience and give us such a great review. It’s customers like you that inspire us to give our best, every single time. It’s a joy to work, when we have such amazing customers! On behalf of Mike and Scott, thank you for your kind words. And when you come to Tucson again, make sure to stop and say hi to your Chapman Honda Family! Best Regards - Jerry Polansky, Service Manager

July 18, 2017

Poor Service and Habitual Lying I really wish I could give 0 out of 5 stars, my experience was that bad. First of all, I would like to say that what I was trying to do (lease a new c More

by darknessreigns84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emilio, Jaime, Luiz
Jul 20, 2017 -

Chapman Honda responded

Darknessreigns84 - We apologize for any miscommunication or frustration during the buying process. Our sole purpose in opening the doors is to provide a great customer experience and the sale of cars. We appreciate the opportunity you gave us to go over the details of your concerns. If you would like to review the details of the application once again, at your discretion; please contact us. Again, please except our apology for the lack of communication in a timely manner. Best regards - Luis Esparza, Sales Manager

July 17, 2017

Service Broke My Cruise Control During Airbag Replacement I took my 2013 Honda Fit to Chapman Honda for the recent Takata airbag recall. They replaced my airbag, free of charge - as expected. The operation la More

by william noonan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene Thompson, Carl Arrington
Jul 17, 2017 -

Chapman Honda responded

William – We are sorry about your recent visit with our service department. We appreciate you allowing us the opportunity to take a look at your vehicle so that we can turn this around for you. We look forward to meeting with you later today and you are welcome to contact me with any additional questions or concerns that may come up. Jerry Polanksi, Service Manager JerryPolanksi@ChapmanTucson.com

July 17, 2017

Lupita was Great Lupita help us get the car we needed and not break our budget. Thanks to Chapman Honda.This was second car we have leased. We alway are pleased with y More

by Casey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lupita Finn, Sylvia Kountz
Jul 20, 2017 -

Chapman Honda responded

Casey - Congratulation on your new car! We agree with you, Lupita Finn is great. It’s no wonder she receives compliments like this from so many customers. We appreciate the time taken to let us know of your experience. If you need anything in the future, please let us know. Thank you, again, for the business. Luis Esparza, Sales Manager

July 13, 2017

Another Great Experience This week we leased a new Civic LX from Chapman, working with Tom Reesing. This was our second Civic - we leased a 2014 from Tom three years ago. H More

by clarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Reesing, Sales. Angel Gameros, Service Advisor.
Jul 14, 2017 -

Chapman Honda responded

clarguy - First off, thank you so much for being a loyal customer; we value your business. Tom Reesing is an outstanding salesperson and an even better person. We will pass along these nice comments to him. Thank you, again, for the business and if you ever need anything further, know that we are here to help. -Chapman Honda Management

July 10, 2017

Never got back to me They were trying to get me approved supposedly, but never got back to me with any results, I thought they were professionals for being a Honda dealer More

by Sal123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose, Adam
Jul 11, 2017 -

Chapman Honda responded

Sal123 - We thank you for the opportunity to earn your business and we apologize for any frustration or miscommunication in the course of business. Unfortunately, due to circumstances out of our control, we were unable to provide an approval. At your convenience, you are welcome to contact us to go over those specific reasons. Once again, we do apologize and hope to one day earn your business. -Chapman Honda Management

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