Chapman Honda

Service Broke My Cruise Control During Airbag Replacement I took my 2013 Honda Fit to Chapman Honda for the recent Takata airbag recall. They replaced my airbag, free of charge - as expected. The operation la I took my 2013 Honda Fit to Chapman Honda for the recent Takata airbag recall. They replaced my airbag, free of charge - as expected. The operation lasted 4 hours and I waited in the lounge for its entirety. As I was driving away from Chapman Honda, I noticed my cruise control button no longer functioned: the button, located on the steering wheel and immediately adjacent to the airbag, wouldn't engage when pushed in. I drove back. My Honda service advisor, Rene Thompson, fetched his manager, Carl Arrington. Carl Arrington told me that when the airbag was replaced, the cruise control button and associated electronics were not handled in any way and that the dealership could not have been responsible for their breakage. I asked Carl Arrington the cost for fixing the cruise control. Carl Arrington quoted me $213 for the part alone. The fact of the matter is this: my cruise control button was functioning upon arrival at Chapman Honda, but was not functioning on leave. I wish Chapman Honda would admit to their fault, own up to their mistake, and restore my cruise control to its functioning state. I believe Honda Motor Company makes great cars. I just can't believe that Honda Motor Company would let dishonest crooks service them. It is too bad that Chapman Honda did this to me too, as I was looking to get a new Honda in the coming year. But I will shop elsewhere, maybe like Tucson Subaru. As consumers, we buy from those we trust. Chapman Honda has violated my trust and I will not be returning to Chapman Honda for any further business. It is on my account that I hope other consumers consider the risk they face in doing business with Chapman Honda. More

Lupita was Great Lupita help us get the car we needed and not break our budget. Thanks to Chapman Honda.This was second car we have leased. We alway are pleased with y Lupita help us get the car we needed and not break our budget. Thanks to Chapman Honda.This was second car we have leased. We alway are pleased with your experience. More

Another Great Experience This week we leased a new Civic LX from Chapman, working with Tom Reesing. This was our second Civic - we leased a 2014 from Tom three years ago. H This week we leased a new Civic LX from Chapman, working with Tom Reesing. This was our second Civic - we leased a 2014 from Tom three years ago. He expedited every step of the way just as he did with the 2014, with no stress or pressure. We have used the Chapman service department exclusively the last three years and will continue to do so. They are consistently excellent as well. A first-rate dealership in all respects. More

Never got back to me They were trying to get me approved supposedly, but never got back to me with any results, I thought they were professionals for being a Honda dealer They were trying to get me approved supposedly, but never got back to me with any results, I thought they were professionals for being a Honda dealer, I sent many emails asking what happened, nothing, looks like they did no want to work a little harder since my credit is not good, they just bloated me off basically. More

James Castetter was awesome! James walked us through all the features in our new Odyssesy, as well as insure that we had all the information we needed to make a decision. James walked us through all the features in our new Odyssesy, as well as insure that we had all the information we needed to make a decision. More

Excellent & thorough explanation. Tom was an easy salesman to work with. He explained everything thoroughly about the car and financing before I purchased a 2017 Honda Fit EX. I love t Tom was an easy salesman to work with. He explained everything thoroughly about the car and financing before I purchased a 2017 Honda Fit EX. I love this car!! More

Stress free car buying! Best car buying experience I have ever had! I found a great deal on truecar.com and Amy Allen (internet sales consultant) contacted me to schedule an Best car buying experience I have ever had! I found a great deal on truecar.com and Amy Allen (internet sales consultant) contacted me to schedule an appointment to come in to the dealership. I had already been shopping around a bunch so I new what the deals were from other Honda dealers as well as best loan rates. They matched the lowest of every deal and gave me more for my trade in so they could earn my business. Most stress free negotiation ever! Then I had to bring my kids to sign the paperwork and Adam Kugelman the finance guy brought the papers to me in the kid zone so I didn't have to leave my kids. Excellent service all around! I hope it continues with the service department. More

Forced to pay for extras that were useless for me I have heard a couple good things about chapman and several bad things, but they had a CRV I had been looking for so I went in. Not only were the Sale I have heard a couple good things about chapman and several bad things, but they had a CRV I had been looking for so I went in. Not only were the Sales managers rude during our process. BUT ALSO BEWARE WHEN BUYING A CAR FROM HERE THEY WILL NOT LET YOU BUY A CAR UNLESS YOU PAY FOR THEIR PROTECTION PACKAGE THAT THEY SUPPOSEDLY DID ALREADY AND YOU HAVE TO PAY FOR THE EDGE PACKAGE WHICH IS JUST THAT IF A CAR IS STOLEN WITHIN A MONTH I BELIEVE. 2 stupidly priced packages that was FORCED ON when other dealerships will always just remove what they added if someone did not need the add ons. This had cost us a total additional $1000 ($979). So whenever you see a price online always add $1000 to it because when you go in even if your willing to pay the asking price like we were, they will not let you buy unless you pay for their add ons they Literally said, "We will not sell you this car unless you pay for all add on packages" this managers name was LUIS ESPARZA (Do not recommend) Goodluck Chapman you lost another further buyer and more since it's will not be a recommended Honda dealership from me. More

Excellent Service by all involved Eric Rodriguez responded promptly when I went through the Costco program. I met with him and he walked me thru the whole program. We had to order my C Eric Rodriguez responded promptly when I went through the Costco program. I met with him and he walked me thru the whole program. We had to order my CRV and he kept me in formed about progress the whole time. When the car arrived he took extended time explaining all the features. Adam Kugelman also took the time to explain all plans and charges in full detail. I am thrilled with my CRV and the service I received! Alex Hodge More

Heartbreaking Spending $25,000+ on a new vehicle and have things wrong with it that the dealer will not fix and be left with such a sour taste in my mouth. Disappo Spending $25,000+ on a new vehicle and have things wrong with it that the dealer will not fix and be left with such a sour taste in my mouth. Disappointment, mad that the dealer would allow this to go on without a care or concern. My car phone hands free has never worked correctly. I told the salesman that I am a registered nurse who makes home visits throughout the day. I stay in contact with my employer, patients, coworkers, doctors, etc. on the phone while I am driving. It is part of my job. Most people who talk to me on the handsfree hear echos and gobblygook on their end. I switch them back and forth to speaker on the phone itself, or talk on the phone, which I don't want to do. I took it to Honda multiple times for days on end, but they never fixed. They blamed me, my phone and Verizon. I've since switched phones 2X and used all the phones without issue on other vehicles. Then the pulling issue. Worked with Service for 8 months about the pulling. Forget it, they never fixed it. Today it was "finally fixed" after visits with alignments and rotations and tire blowouts and new tire purchases. Except it isn't fixed, it still pulls. More