Chapman Honda

Best new car buying experience ever!!! Sales person, Lupita Finn provided a completely profession, fast and smooth car buying process. We left with an awesome car at a great price! Lupita Sales person, Lupita Finn provided a completely profession, fast and smooth car buying process. We left with an awesome car at a great price! Lupita amazingly made that happen as we were not planning on buying a car that night, but are so happy we did. Thank you, Lupita!! Thanks also to Vince in finance, who processed our loan very quickly and found us a lender offering a half point lower interest rate! More

Oil Change Experience Stacy helped us out today and provided friendly, professional, and excellent service. We came in for a oil change service and were helped right away a Stacy helped us out today and provided friendly, professional, and excellent service. We came in for a oil change service and were helped right away and handled in a timely manner. A+ experience More

Quality Guest Service From the salesman Gary, to the General Sales Manager, Chapman Honda provided me with all star guest service throughout my entire car purchse experienc From the salesman Gary, to the General Sales Manager, Chapman Honda provided me with all star guest service throughout my entire car purchse experience. Thanks Chapman Honda! More

Awesome sales people If you are looking for the best then ask for Tom or Rose. They were the nicest, most pleasant, most informative sales team that I have ever had the p If you are looking for the best then ask for Tom or Rose. They were the nicest, most pleasant, most informative sales team that I have ever had the pleasure of dealing with and I dealt with several sales teams. They will go the extra mile for you. I have now owned 2 new CRV's and I love my Hondas. You won't be disappointed. Ask for the best. More

Excellent Stacy Ponce (Service Advisor) was excellent. Very helpful.I have had many Honda's serviced at that location since the 1980s.Stacy was the most profess Stacy Ponce (Service Advisor) was excellent. Very helpful.I have had many Honda's serviced at that location since the 1980s.Stacy was the most professional.Very knowledgeable. Please tell thank you!! More

Routine Service I took my 2016 Honda Accord in for a routine service. I was met immediately in the Express Lane by a young lady who then called a service writer on he I took my 2016 Honda Accord in for a routine service. I was met immediately in the Express Lane by a young lady who then called a service writer on her radio. The service writer responded promptly and wrote up a ticket. He told me that my car would be ready in about 45 minutes. He came in to the waiting area and showed me the cabin air filter that needed to be replaced. I gave him approval. 10 minutes later my car was ready to go. I highly recommend this dealership. The Sales staff and the Service Department are top notch. More

Will recommended Purchased a car with Ash D at Chapman Honda. He was knowledgeable and friendly. He really worked hard to get us a great deal. Much appreciated. Have a Purchased a car with Ash D at Chapman Honda. He was knowledgeable and friendly. He really worked hard to get us a great deal. Much appreciated. Have already recommended to co workers. More

All good! We were in to the Service Department for a basic recall, and a simple issue with the tires. All was well-explained, and quickly fixed! Stacy Ponce i We were in to the Service Department for a basic recall, and a simple issue with the tires. All was well-explained, and quickly fixed! Stacy Ponce is great! More

Very Poor Customer Service--guess appointments mean Nothing! Saw a used Honda Odessey on Carfax that we liked so sent this dealer a response on Sunday evening asking if it was still available. On Monday, got a Saw a used Honda Odessey on Carfax that we liked so sent this dealer a response on Sunday evening asking if it was still available. On Monday, got a reply from Chapman's Internet Sales Mgr, Isaac De La Torre, that it was available & to let him know if we wanted to visit to see it. We called him back promptly & asked when we could see it as we were very interested in buying this vehicle even though it was 1 & 1/2 hr drive from our home. We asked if we could request appointment to see/test drive the car Wednesday & he said that he is "Off Work" on Wed. We then agreed on a Thursday @ 1 pm appointment. We asked "are you sure that it will still be available on Thursday" & his response was "Yes". At 8:20 am on Thursday, we received phone call from Isaac De La Torre informing us that the Honda van that we had appt. to see & were very interested in buying had been sold earlier that week, even though Isacc told us to wait until Thursday to see it. We could have gone there earlier in the week, but as Isaac instructed us, NOT to come until Thursday. We discussed our displeasure with the situation with Isaac & J.C., another sales mgr, & requested a conversation with either the V.P. or Chapman's Honda General Mgr. We were told neither were present, but they would pass on this info & we could expect a phone call. To date, have not heard from back from them or anyone else. So buyer beware: Appointments with this dealership mean NOTHING!!! More

Great customer service! I loved working with Len in buying my first car under my name. He made it so easy and gave me a GREAT deal on my choice. When I got the car, it was in I loved working with Len in buying my first car under my name. He made it so easy and gave me a GREAT deal on my choice. When I got the car, it was in perfect condition with everything I had asked for! Len made my first car buying experience great! More