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Chapman Honda

Tucson, AZ

4.2
504 Reviews

4426 E 22nd St

Tucson, AZ

85711

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504 Reviews of Chapman Honda

January 03, 2018

Great service and a great deal1 Chapman Honda was awesome to work with. They found us exactly what we wanted, gave us a great deal, and made the buying process super easy. We had the More

by ndgoldberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Petrillo, Neb Yonas, Anika
Jan 04, 2018 -

Chapman Honda responded

Hi Nathan, It is our pleasure to welcome you to the Chapman Honda family and we are glad that your experience was a good one. It especially makes our day when our customers have to put in travel time to get here. We will continually give our best to keep earning your business and thank you for choosing us. Akram Dawass | General Sales Manager

January 01, 2018

Helped me get into the car I wanted! I highly recommend Chapman Honda for your next car purchase. Ashley Gonzalez is the best! She will help you get into a deal your comfortable with. No More

by Paul A Hernandez Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Gonzalez
Jan 04, 2018 -

Chapman Honda responded

Steve - Thank you for your feedback. There are multiple repair “fixes” when it comes to a repair. When we look at a vehicle we have to think about the long-term repair for that concern in order to back it with a warranty and have to look at the actual root cause. We understand vehicle repairs can at times be costly and want to make sure that the vehicle is properly repaired the first time. Jim Malvestuto | Service Manager

December 27, 2017

Honda CRV 2016 Horse Hockey Couldn't produce a understandable ledger of the sticker price, the price paid, the price of the extras they automatically pack the price with-all on o More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales
Apr 21, 2017 -

Chapman Honda responded

Bob We are sorry for your recent experience. We are aware that Akram and Tammy have sat to discuss this issue, in hopes to rectify the situation. We have also reimbursed you and sorry for any miscommunication during the process. If you wish to discuss further feel free to reach out by phone. Luis Esparza Chapman Honda Sales Manager Luisesparza@chapmantucson.com Direct line; 520-202-5741

May 18, 2017 -

Chapman Honda responded

Bob - Thank you for your review and feedback. We appreciate your business. If you may need anything more, please let us know. Thanks again! -Chapman Honda Management

December 21, 2017

The CRV has a SERIOUS problem BEWARE. The direct fuel injection that Honda uses in the 2015, 2016 and 2017 CRV will create shaking and vibrations when in gear at a stop. EVERY STOP More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service advisors, techs and Service Manager
Dec 27, 2017 -

Chapman Honda responded

Hi Robert, Thank you for sharing your feedback with us. We understand your concerns and will share it with Honda in your behalf. If there are any other service issues, please let us know and we will be happy to help you. My direct contact information is below for you as well. Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716

Dec 27, 2017 -

Bob responded

More Baloney. As I said, Honda is well aware of the shaking and vibrations of the 2015, 2016, and 2017 while at a stop in gear. There are two class action suits in two states regarding the defect. Honda has issued service bulletins to the dealerships regarding the issue. What you can tell Honda is that you sold me a car with a known and notorious defect and did not disclose it. Your name will be on the filing.

December 20, 2017

Great Buying Experience Just bought a new accord and Emilio was the greatest. No pressure, very respectful. Love the beautiful facility. Everyone I interacted with was real More

by Sporty883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Guevara
Dec 27, 2017 -

Chapman Honda responded

Thank you for sharing your experience with us. We are happy to have you in the Chapman Honda family and I will convey your appreciation to Emilio. We will continually strive to give our best to earn your loyalty and we look forward to seeing your next visit. Akram Dawass | General Sales Manager

December 05, 2017

AA+ salesman Alberto Gill I live closer to another Honda dealership but because of Alberto Gill I bought my new HR-V from him. He was very personable and treated me with respec More

by PBJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Gill
Dec 12, 2017 -

Chapman Honda responded

Hi PBJ, We are grateful that you choose our Chapman Honda location to be your home dealership. I will convey your appreciation to Alberto for his dealings with you and we are glad that he made you feel part of the family. We look forward to assisting you with any future purchases and service. Akram Dawass | General Sales Manager

November 23, 2017

recent visit for service on a 2011 Honda CRV I recently had to get service on my vehicle. I went to Chapman because I had used them before and I wanted to go to a dealer as opposed to a repair sh More

by Rod613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Soto
Nov 30, 2017 -

Chapman Honda responded

Hi Rod, Thank you for sharing your experience with us. I will convey your appreciation to Ricky and we are glad that you are happy with you service. Great customer service is our aim and we will continue striving for excellence. Thank you for choosing Chapman Honda and we welcome you to the family. Jerry Polansky | Service Manager

November 22, 2017

Dropped the Sway Bar I was a little disappointed after a service visit on the 24th of October when the sway bars for the read of my car were not in stock. I was told that More

by Robert41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sams
Nov 27, 2017 -

Chapman Honda responded

Robert - Thank you for letting us know your feedback from your visit with us. I apologize for the experience you had and am glad we were able to discuss it today. Please let me know if there is anything further I can do and my direct contact information is below. Thank you for giving Chapman Honda the opportunity to rectify matters. Jerry Polansky | Service Manager | jerrypolansky@chapmantucson.com | 520.512.5873

November 21, 2017

Excellent and speedy service Stacy the service technician was very friendly and helpful. We were surprised to see that it took less time to have the oil changed and rotate the tir More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy
Nov 30, 2017 -

Chapman Honda responded

Hi Jose, We are glad that your visit was efficient and quick and thank you for sharing your review with us. We are looking forward to your next visit. Jerry Polansky | Service Manager

November 06, 2017

We dealt with LUPITA and she was the BEST. Very satisfied! We werent sure what we wanted for our college bound daughter. Luputa helped us find a vehicle that was both safe and had a warranty that would go with More

by Lexiemaftind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUPITA
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