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Casey Kia

Newport News, VA

4.8
1,490 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,490 reviews

October 09, 2024

Charles was very personable and professional. We came from out of state and he answered all of my questions and provided photos ahead of time before we traveled to the dealership. Him and his m More

by Derrick T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Schmierer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys in the detail are awesome
Oct 09, 2024 -

Casey Kia responded

Thank you so much Derrick for the four star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and the rest of my staff! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

October 06, 2024

I have purchased two vehicles from this dealership, and has loved the experience each time. Charles Archer was such a huge help in my most recent purchase! More

by angelj100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

October 02, 2024

Mr Charles Archer was very patient and explained everything very well. Great job and experience More

by algmad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

October 02, 2024

Very pleasant experience with Mr. Charles. He gave us time, respect and also very informative. Thank you for the great experience. More

by angelsnegra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

September 25, 2024

Let me just say Charles Archer made my new 2025 Kia K5 new car experience an absolutely wonderful experience. He was kind and very polite. He also was very knowledgeable about the car buying experience an More

by Stella!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Management staff was great!
Oct 02, 2024 -

Casey Kia responded

Thank you so much Stella for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2025 K5! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

September 21, 2024

Charles is the best salesperson! He is so knowledgeable, kind and compassionate individuals we have ever purchased a car from! From the moment we met, through answering countless q More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Casey Kia responded

Thank you so much Jackie for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

September 16, 2024

I am very grateful to have him on my team, I wouldn’t ask for anyone else!! He gets the job done and makes sure you aren’t confused or lost on what’s going on. I had an idea of what I wanted but he gave me w More

by vannagwyn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

September 16, 2024

Everyone was very friendly! I had a great experience, Kaitlin took really good care of me! More

by Shania McCracken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Casey Kia responded

Thank you so much Shania for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Kaitlin Fields! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

September 10, 2024

Jaclyn, thank you so much for allowing us to pick what we wanted and helping us thru the process. Thank you for never overstepping our decision and providing us with what we asked for. You are an amazing sal More

by Demetrius James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaclyn Mowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Casey Kia responded

Thank you so much Demetrius for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Jaclyn Mowen! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

August 24, 2024

Charles Archer is the best salesperson our family has ever worked with. The whole demeanor and professionalism at this dealership is top tier. Would certainly recommend to all my friends and family. More

by arcewendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager