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James Barnes

Overview Reviews (178) Inventory (168)

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James Barnes

Finance Director

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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5.0

178 Reviews

Overview Reviews (178) Inventory (168)

Dealership Experience

7 yrs, 4 mos

Languages Spoken

English

5.0

178 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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178 Reviews of James Barnes

October 15, 2026

Dealership Rating

Employee Rating

Charles was excellent. Maintained contact with me through each step of the purchase of my vehicle. He made sure everything was ready to go when I arrived. He made the the p Maintained contact with me through each step of the purchase of my vehicle. He made sure everything was ready to go when I arrived. He made the the purchase of my 2027 Kia Telluride Hybrid easy and convenient. I know who im getting my next car from. More

by wkentros

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer, Joseph Miller, Patrick Owens

October 14, 2026

Dealership Rating

Employee Rating

I had been procrastinating buying a new car because I usually dread the car buying experience. Charles proved that it is actually possible to walk into a dealership, get the car you were looking for at t usually dread the car buying experience. Charles proved that it is actually possible to walk into a dealership, get the car you were looking for at the price you expected. No back and forth, no dealer installed options to mark the price up, just the car you wanted at the price you wanted. In and out of the dealership is about an hour. Can't get better than that! More

by rleathers1218

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer, Joseph Miller

August 31, 2026

Dealership Rating

Employee Rating

Very positive attitude Very knowledgeable Focuses on customer service Treats the customer like they are number one customer service Treats the customer like they are number one More

by mbrown

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer, Clayton Warford, Quarry Wilson, Patrick Owens

Aug 31, 2026 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

May 20, 2026

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Employee Rating

Smooth and fast service. I would purchase from Casey and Charles in the future. Happy Customer! I would purchase from Casey and Charles in the future. Happy Customer! More

by SAMANTHALYNN4

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer

May 27, 2026 -

Casey Kia responded

Thank you so much Samantha for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 09, 2026

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Employee Rating

Amazing dealership, very nice helpful people who are willing to help you in whatever way they can!! willing to help you in whatever way they can!! More

by katelynfaith10

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Roberto A. Dial, Charles Archer , Priscilla

May 13, 2026 -

Casey Kia responded

Thank you so much Katelyn for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and the rest of my staff! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

May 05, 2026

Dealership Rating

Employee Rating

This is my 2nd car I purchased with Charles and the process was quick and easy. If you need someone to make it happen then you need to go see Charles. process was quick and easy. If you need someone to make it happen then you need to go see Charles. More

by Kishab757

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer

May 13, 2026 -

Casey Kia responded

Thank you so much Kisha for the five star review! We are extremely grateful for the opportunity to earn your business for the second time! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

May 02, 2026

Dealership Rating

Employee Rating

Charles Archer was our sales person at the Kia dealership in Newport News, Virginia.We have usually found the experience of buying a new car a difficult and a stressful experience, but Charles mad dealership in Newport News, Virginia.We have usually found the experience of buying a new car a difficult and a stressful experience, but Charles made it much more pleasant and simple. He was very thorough and skillful in explaining not only the features of the vehicle but the steps in the purchasing process. It was clear to us that he is a kind and genuine person, can you kind of and we very much appreciate how he put our welfare ahead of making a sale. More

by davidlilley52

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer

May 13, 2026 -

Casey Kia responded

Thank you so much David for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

March 04, 2026

Dealership Rating

Employee Rating

Charles was beyond kind and helpful! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental! More

by GabrielleBosch

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer, Quarry Wilson, Patrick Owens , Katelyn Newsome, Marcus Stacks

Mar 04, 2026 -

Casey Kia responded

Thank you so much Gabrielle for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

February 21, 2026

Dealership Rating

Employee Rating

Thank you for taking care of me and doing an awesome job. . I appreciate you and the service that I received today. . I appreciate you and the service that I received today. More

by slomo1971

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer, Joseph Miller

Feb 26, 2026 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

January 12, 2026

Dealership Rating

Employee Rating

Charles was wonderful to work with. Treated us like family. He was honest and clear on everything presented to us. Treated us like family. He was honest and clear on everything presented to us. More

by Zaccook24

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer, Jermont Davis , Marcus Stacks

Jan 13, 2026 -

Casey Kia responded

Thank you so much Zachary for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

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