Casey BMW

Great experience! Thank you for making the buying process easy! Would definitely recommend to others. Thank you for making the buying process easy! Would definitely recommend to others. More

Matt was amazing and went above and beyond to make sure I got the car that I really wanted. I was waiting for the vehicle to be dropped off to test drive it and because the wait was longer than expected he t got the car that I really wanted. I was waiting for the vehicle to be dropped off to test drive it and because the wait was longer than expected he took me to the other dealership to get the car and allowed me to test drive it on the way back so I didn’t have to wait for someone to bring the car to the dealership where I was waiting. He answered all my questions and was very pleasant to work with. 10 out of 10! More

Great guy to work with. Went above and beyond to try to work a deal. Incredible customer service and exceptional buyer experience! Went above and beyond to try to work a deal. Incredible customer service and exceptional buyer experience! More

Kellen was very patient. We knew what we wanted and he ensured we got exactly what we were looking for. Even through our impatient with waiting for the car to get here lol, K We knew what we wanted and he ensured we got exactly what we were looking for. Even through our impatient with waiting for the car to get here lol, Kellen was very patient and informative and made sure we knew exactly what the progress of the car was. More

The process of getting my vehicle was very easy. The staff is very nice and helpful! The staff is very nice and helpful! More

I’m extremely disappointed with the service department at this dealership, as their integrity is non-existent. I spoke with Chris (Service manager) March 3rd about the lack of communication I was receiving o this dealership, as their integrity is non-existent. I spoke with Chris (Service manager) March 3rd about the lack of communication I was receiving on updates pertaining to my vehicle service completion. He was apologetic and stated he wanted to change my mind on the customer service I received. Chris specifically promised he would find a rental for me or my vehicle would be completely fixed by the afternoon of March 4th. This did not happen and he didn’t even give a phone call to inform me of his shortcomings. I understand things happen and days get busy however communication should be a priority at a prestigious dealer such as BMW. As a consumer I was patient and understanding as they also received a faulty part which caused an even further delay in vehicle being fixed. I have finally received my vehicle back on March 5th after dropping it off for service on February 18th. After going without a vehicle for almost 2 full weeks, I was then forced to Uber and hitch rides from others during this time of having no vehicle. On March 5th I gave them a call and was then expected to pay a $3179 bill for the services completed. This does not include the surcharge that was implemented due to the method of credit payment. I was told my vehicle needed an intake manifold replacement as well as a fan replacement. Chris continued being disingenuous stating he would do what he could to compensate me for this huge inconvenience. He stated he needed to “ crunch some numbers and work his magic” only for nothing to be done. I am more than willing to pay for any service I receive, people work hard and deserve to be compensated. What I do not appreciate is being lied to and filled with false hope, commitments and empty promises that come to no avail. I was under the impression BMW operated on 5 core values, responsibility, appreciation, transparency, trust and openness. None of these are being displayed or honored at this location. More

AJ continues to demonstrate a very positive and professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a part needs to be replaced or repaired. He presents me the opportunity to review the invoice and ask questions before finalizing the payment - one of the reasons he’s earned my trust. Again - I can give “10 stars” and more to AJ’s work ethics. More

Everything went smoothly and I would recommend anyone to work with this staff if and when they think about purchasing a vehicle. Thank you all for your trust! work with this staff if and when they think about purchasing a vehicle. Thank you all for your trust! More

I recently had the pleasure of working with Kellen Poto at Casey BMW, and I can confidently say that he is an exceptional professional who truly embodies the BMW brand. From the moment I walked into the de at Casey BMW, and I can confidently say that he is an exceptional professional who truly embodies the BMW brand. From the moment I walked into the dealership, Kellen’s knowledge, professionalism, and smooth personality made the entire experience seamless and enjoyable. His deep understanding of BMW’s vehicles, features, and performance capabilities was impressive, ensuring that I had all the information I needed to make an informed decision. He took the time to listen to my needs and preferences, never rushing the process but instead guiding me with patience and expertise. What stood out most was Kellen’s genuine approach—he was not just selling a car but creating an experience that aligned perfectly with BMW’s standard of excellence. His professionalism and attention to detail reflected positively on both himself and the Casey BMW dealership as a whole. Without a doubt, I will be recommending Kellen Poto to my friends and family. If you are looking for a BMW expert who truly cares about his customers and delivers top-tier service, Kellen is the person to see. He represents the BMW brand with class, knowledge, and integrity. Thank you, Kellen, for making this such a wonderful experience! More

Kelan was a pleasure to work with and went above and beyond to put me in the car of my dreams! beyond to put me in the car of my dreams! More