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Casey BMW
Newport News, VA
1,764 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,764 reviews
May 31, 2025
My father just made a purchase here in Virginia Beach and I can say this has been the most seamless and professional purchase for a car that we have ever encountered. We highly recommend Kellen and their BMW I can say this has been the most seamless and professional purchase for a car that we have ever encountered. We highly recommend Kellen and their BMW genius team. More
by Rica Tamania
May 31, 2025
From the beginning, building the suv, to picking it up at the dealership, Joe Hargraves customer service was impeccable. He was knowledgeable, professional, courteous and attentive to detail. This was the b the dealership, Joe Hargraves customer service was impeccable. He was knowledgeable, professional, courteous and attentive to detail. This was the best car buying experience I ever had. More
by tracieb
Employees Worked With
May 26, 2025
Timely. professional, and courteous.. Excellent customer service. Attentive to detail. Very nice and willing to help. professional, and courteous.. Excellent customer service. Attentive to detail. Very nice and willing to help. More
by gladyshill301
May 25, 2025
Joe Hargraves is a great sales professional. That was the best car buying experience I've ever had. I was referred to him by a pastor. She gave him a rave review. I actually wasn't even in the m That was the best car buying experience I've ever had. I was referred to him by a pastor. She gave him a rave review. I actually wasn't even in the market of buying a new car. After her testimony I called him. I highly recommend Mr. Hargraves. He's very seasoned in his profession. More
by marienelson97
Employees Worked With
May 24, 2025
This is my second BMW from Casey and the experience was just as pleasant and hassle-free as the first one. Great customer service. Diligent in their follow-ups and follow through without being too push just as pleasant and hassle-free as the first one. Great customer service. Diligent in their follow-ups and follow through without being too pushy. Very accommodating. More
by lcrva2017
Employees Worked With
May 23, 2025
Sharonda was truly the best! She made the sales experience memorable and smooth and did all she could to help us! I would recommend Casey BMW and Sharonda to anyone! She made the sales experience memorable and smooth and did all she could to help us! I would recommend Casey BMW and Sharonda to anyone! More
by kaisi.peele99
May 23, 2025
I absolutely hate this place. WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is AL WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is ALWAYS nasty. The services department is the absolute WORST especially the service manager. We’ve been to this place 3 times and every single time it’s been an issue every time. The first time they had us waiting 6 hrs for an oil change and fluids top off which was covered under our warranty. They gave us a $275 bill for services we didn’t even need. The second time we had to get towed there due to our tire popping. They said it would be ready the next morning due to them having to get the tire from another dealership. The car wasn’t ready till closing time. Now this time. Our appointment was at 8 AM so we did an overnight drop off. The appointment is for brakes, wheel alignment and a diagnostic test. They called and said they haven’t even started on the car and don’t understand what the diagnostic is for. I hate this establishment! We’re going to checkered flag and will not be returning. I do not recommend this place for service at all. This is a really bad look for Casey and I say that because I loved Casey Honda. More
by Mrs. Fletcher
May 22, 2025
I drove 2 hours to come here and look at car. They helped me finance and drive off the lot the same day! Great experience! They helped me finance and drive off the lot the same day! Great experience! More
by Rayce
Employees Worked With
May 21, 2025
Alexio was a great help and everything i asked him he had a honest answer. a honest answer. More
by nybartpl
Employees Worked With
May 17, 2025
Matt is a great sales professional. He is very professional, knowledgeable and courteous. It was a pleasure doing business with Matt. He is very professional, knowledgeable and courteous. It was a pleasure doing business with Matt. More
by rkesler2
