Casey BMW

12861 Jefferson Avenue

Newport News, VA 23608

Please update the areas marked in red before submitting.

Share Your Experience

Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was your experience with the vehicle financing process? (Optional)

How would you rate the speed of your transaction? (Optional)

How would you rate the dealership's explanation of final vehicle pricing? (Optional)

If you traded in or sold a vehicle, how was that experience? (Optional)

How was your vehicle home delivery from this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

I just wanted to say thank you so much again for all your help Kellen! You guys were all so great and made for such a smooth car buying experience. I am so in love with my Subaru!!

This dealership provided us an excellent sales person who was very knowledgeable about your product which made making my decision easy. Thanks Kellen! Very clean dealership and clean vehicles as well.

Excellent experience from start to finish! Bobby Hargrove was outstanding throughout the entire process. His professionalism, clear communication, and attention to detail made everything seamless and stress-free. Chaz Hoback was great to work with through the financing and made it easy to get the protection plan I wanted. I purchased a 2026 BMW i7 and traded in my 2023 i7 without any issues. The entire transaction was smooth, efficient, and exactly how buying a car should be. I'll definitely be returning for future business. Highly recommend this dealership!

I was able to negotiate my car deal completely virtually which I appreciated, so my visit to the dealership was low threat and relatively stress free. Kellin is also responsive via call email and text message which I appreciated.

He was attentive to my requests, although he couldn’t finish the transaction because of other obligations, he had another co worker in place that was very phenomenal( Jean Robeson ) that completed the transaction . I would purchase another vehicle from either of these guys.

I visited 5 different car dealerships before I met Bobby at Casey. Thankfully he ushered me through my car purchase with patience and kindness. I was especially impressed with his attention to detail. He made a stressful experience much more manageable — highly recommend!