Emery Draughn

Kellen was great! Very interested in my needs as a buyer! Ask for him directly; he will take great care of you! Add to him Emery and Amanda as BMW Genius’s to set u Very interested in my needs as a buyer! Ask for him directly; he will take great care of you! Add to him Emery and Amanda as BMW Genius’s to set up the car and it’s a win!!! More

Print

Friendly and professional service. Kellen was very helpful and set us up with a great car. Kellen was very helpful and set us up with a great car. More

Print

I had such a great experience with Casey BMW in Newport News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can some News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can sometimes feel like a whole part-time job. 😂 Getting in for a test drive was simple, there was no unnecessary back-and-forth, and Kellen was great to work with. He answered my questions, was patient with me, and I never felt pressured or rushed. What I really appreciated was that the great service didn’t stop once the paperwork was signed. They actually took the time to sit with me and walk me through all the features and tutorials in my new BMW. And trust me…there are A LOT of buttons, screens, bells and whistles to learn! 😂 I left feeling like I actually knew how to operate the car instead of having to go home and figure everything out on YouTube on my own. And their door remain open. The entire process was smooth, easy, and honestly just a really great experience. And the big red bow on my new BMW was the perfect finishing touch! ❤️ Great customer service, great communication, and most importantly—I LOVE my new ride! Kellen and the Casey BMW Team definitely get five stars from me More

Print

Sarai was absolutely amazing, I was torn between two vehicles, and she made sure that I went home and something that I loved! They worked tirelessly to not only get me the car that I loved, but also to vehicles, and she made sure that I went home and something that I loved! They worked tirelessly to not only get me the car that I loved, but also to make sure I loved the terms. Wonderful wonderful experience will literally never buy a car anywhere else. More

Print

Very professional and knowledgeable through the complete process, everything was organized and went fairly smoothly and quickly. process, everything was organized and went fairly smoothly and quickly. More

Print

The team at Casey BMW did a wonderful job in finding my family the perfect vehicle. We are very happy with our 2027 X7! It has everything we wanted. Joe Hargraves will find what you want, just give him family the perfect vehicle. We are very happy with our 2027 X7! It has everything we wanted. Joe Hargraves will find what you want, just give him a chance! Dennis Grant, the general manager, will do all that he can to help, and Chris Culp, the service manager, will ensure that you are happy with service results! Very happy with our purchase. I'm certain that my next BMW will be acquired from Casey BMW too! More

Print

My experience at the dealership and with Kellen and his team was great! They got me in the car I wanted at the price I wanted with no hassle. It gave me great relief to get back in a new car again. The de team was great! They got me in the car I wanted at the price I wanted with no hassle. It gave me great relief to get back in a new car again. The dealership is new with all the technology and amenities for you to have the best experience!! More

Print

Bobby Hargrove is An absolute Gem , amazing product knowledge , very patient , monumental hospitality . he is highly reccommended to ALL of my family and friend , and people i font know as well .he is knowledge , very patient , monumental hospitality . he is highly reccommended to ALL of my family and friend , and people i font know as well .he is the gentleman you need when car shopping More

Print

I have previously owned three BMW's , two of which I bought from a different salesman. After the way I was treated at the second purchase I vowed to never purchase through him again. I told Joseph Hargr bought from a different salesman. After the way I was treated at the second purchase I vowed to never purchase through him again. I told Joseph Hargraves that if I ever bought another, I would come see him. That was over 10 years ago. Last May I purchased with Joseph and this August I traded that vehicle and purchased another with Joseph. He is polite, respectful, soft spoken, and honest. And he is a sharp dresser. He will tell you exactly what you can get and it will be the truth. If you plan on purchasing a BMW, see Joseph Hargraves at Casey BMW. Love you Joseph! More

Print

Bobby is completely over the top. He’s been helping me for hours because I’m an idiot on electronics and we’ve had a few problems and he’s gone through all of them and Cell them all a He’s been helping me for hours because I’m an idiot on electronics and we’ve had a few problems and he’s gone through all of them and Cell them all amazing actually amazing. He’s one of a kind he’s a gentleman and a scholar and you’re lucky to have them. More

Print