Chaz Hoback

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely r stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend. More

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⭐⭐⭐⭐⭐ An Exceptional Experience from Start to Finish — Kellen Poto and Casey BMW Are Simply Outstanding! I recently purchased a brand-new 2027 BMW X5 from Casey BMW as a surprise for my wife, and I can Kellen Poto and Casey BMW Are Simply Outstanding! I recently purchased a brand-new 2027 BMW X5 from Casey BMW as a surprise for my wife, and I can say without hesitation that this was one of the finest car-buying experiences I’ve ever had! From the initial consultation to the final delivery, the entire process was seamless, professional, and genuinely enjoyable. First, I cannot say enough wonderful things about my salesperson, Kellen Poto. Kellen has what I can only describe as “a good spirit.” He possesses that rare combination of warmth, sincerity, professionalism, and exceptional product knowledge that immediately puts you at ease. More importantly, Kellen actually listens! Rather than simply selling me what I initially requested, he took the time to understand what I was trying to accomplish and, drawing upon his expertise, recommended an alternative configuration. After doing my own research, I discovered that his recommendation was actually a better fit for our needs. That’s the difference between someone who simply sells cars and someone who genuinely cares about getting it right for the customer. The ordering process was equally impressive. Kellen carefully reviewed and confirmed every detail of my order, ensured everything was accurate, and provided a reasonable window to make changes before the order was finalized. There was never any pressure, confusion, or uncertainty. Just thoughtful guidance, excellent communication, and meticulous attention to detail. Casey BMW deserves tremendous praise as well. The dealership delivered exactly the kind of premium experience one should expect when purchasing a luxury automobile. The entire operation reflected professionalism, efficiency, transparency, and a clear commitment to customer satisfaction. BMW’s production tracking kept me informed of my vehicle’s progress every step of the way, and to my delight, the vehicle was completed ahead of schedule! What impressed me most was that the experience felt like a relationship rather than a transaction. I never felt like just another customer or another sale. I felt heard, respected, and genuinely appreciated. Kellen Poto is an extraordinary ambassador for the BMW brand, and Casey BMW is fortunate to have him on its team. His integrity, positive attitude, expertise, and customer-first approach are exactly what distinguish a truly exceptional salesperson. To the leadership at Casey BMW: Whatever you’re doing to cultivate this level of service, keep doing it. And please recognize Kellen for the outstanding professional he is! Five stars hardly seem sufficient. I couldn’t be happier with my purchase, and I wholeheartedly recommend Kellen Poto and Casey BMW to anyone looking for a first-class luxury car-buying experience. They’ve earned my trust, my appreciation, and my enthusiastic recommendation. Bravo, Kellen! Bravo, Casey BMW! More

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I had an absolutely amazing experience working with Kellen! From start to finish, he went above and beyond to make sure I found the perfect car. He was incredibly patient, professional, knowledgeable, Kellen! From start to finish, he went above and beyond to make sure I found the perfect car. He was incredibly patient, professional, knowledgeable, and attentive throughout the entire process. I took my time making my decision, and he never once made me feel rushed or pressured. Kellen truly listened to what I wanted, understood my expectations, and made sure every detail was just right. He made what could have been an overwhelming experience feel exciting, comfortable, and seamless. His dedication to customer satisfaction really stood out, and I couldn’t be happier with my first BMW! I’m so grateful for his patience, honesty, and exceptional service. If you’re looking for someone who genuinely cares about helping you find the right car, I highly recommend Kellen. Thank you for making this such a memorable experience! More

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⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish! We couldn’t have asked for a better car-buying experience! Kellen went above and beyond to make the entire process smooth, stress-free, and enjoya We couldn’t have asked for a better car-buying experience! Kellen went above and beyond to make the entire process smooth, stress-free, and enjoyable. He was professional, knowledgeable, attentive, and genuinely cared about making sure we were happy with our purchase. He took the time to answer all our questions, made us feel comfortable throughout the process, and never made us feel pressured. It’s refreshing to work with someone who truly takes pride in what they do and goes the extra mile for their customers. His outstanding customer service made all the difference, and we would highly recommend him to anyone looking to purchase a vehicle. Thank you for making this such a great experience! You’ve earned our trust and our highest recommendation! More

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Friendly and professional service. Kellen was very helpful and set us up with a great car. Kellen was very helpful and set us up with a great car. More

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I had such a great experience with Casey BMW in Newport News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can some News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can sometimes feel like a whole part-time job. 😂 Getting in for a test drive was simple, there was no unnecessary back-and-forth, and Kellen was great to work with. He answered my questions, was patient with me, and I never felt pressured or rushed. What I really appreciated was that the great service didn’t stop once the paperwork was signed. They actually took the time to sit with me and walk me through all the features and tutorials in my new BMW. And trust me…there are A LOT of buttons, screens, bells and whistles to learn! 😂 I left feeling like I actually knew how to operate the car instead of having to go home and figure everything out on YouTube on my own. And their door remain open. The entire process was smooth, easy, and honestly just a really great experience. And the big red bow on my new BMW was the perfect finishing touch! ❤️ Great customer service, great communication, and most importantly—I LOVE my new ride! Kellen and the Casey BMW Team definitely get five stars from me More

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This is the second car I have purchased from here. My most recent purchase was a CPO 530IX, and my salesperson was Sarai. I did not have any intention of buying a 2026 vehicle, but the difference in c My most recent purchase was a CPO 530IX, and my salesperson was Sarai. I did not have any intention of buying a 2026 vehicle, but the difference in cost between a 2026 and a 22-24 model was not sufficient to go older. Very pleased with the transaction in its entirety. More

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I had an amazing experience working with Kellen Poto at BMW. He was extremely knowledgeable, professional, and attentive throughout the entire process. Kellen took the time to answer all my questions and m BMW. He was extremely knowledgeable, professional, and attentive throughout the entire process. Kellen took the time to answer all my questions and made the car-buying experience smooth and stress-free. His professionalism and customer service truly stood out. I highly recommend Kellen Poto to anyone looking for a BMW!!!! More

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Excellent experience from start to finish! Bobby Hargrove was outstanding throughout the entire process. His professionalism, clear communication, and attention to detail made everything seaml Bobby Hargrove was outstanding throughout the entire process. His professionalism, clear communication, and attention to detail made everything seamless and stress-free. Chaz Hoback was great to work with through the financing and made it easy to get the protection plan I wanted. I purchased a 2026 BMW i7 and traded in my 2023 i7 without any issues. The entire transaction was smooth, efficient, and exactly how buying a car should be. I'll definitely be returning for future business. Highly recommend this dealership! More

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He was attentive to my requests, although he couldn’t finish the transaction because of other obligations, he had another co worker in place that was very phenomenal( Jean Robeson ) that completed the tr finish the transaction because of other obligations, he had another co worker in place that was very phenomenal( Jean Robeson ) that completed the transaction . I would purchase another vehicle from either of these guys. More

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