Chaz Hoback

⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish! We couldn’t have asked for a better car-buying experience! Kellen went above and beyond to make the entire process smooth, stress-free, and enjoya We couldn’t have asked for a better car-buying experience! Kellen went above and beyond to make the entire process smooth, stress-free, and enjoyable. He was professional, knowledgeable, attentive, and genuinely cared about making sure we were happy with our purchase. He took the time to answer all our questions, made us feel comfortable throughout the process, and never made us feel pressured. It’s refreshing to work with someone who truly takes pride in what they do and goes the extra mile for their customers. His outstanding customer service made all the difference, and we would highly recommend him to anyone looking to purchase a vehicle. Thank you for making this such a great experience! You’ve earned our trust and our highest recommendation! More

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Friendly and professional service. Kellen was very helpful and set us up with a great car. Kellen was very helpful and set us up with a great car. More

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I had such a great experience with Casey BMW in Newport News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can some News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can sometimes feel like a whole part-time job. 😂 Getting in for a test drive was simple, there was no unnecessary back-and-forth, and Kellen was great to work with. He answered my questions, was patient with me, and I never felt pressured or rushed. What I really appreciated was that the great service didn’t stop once the paperwork was signed. They actually took the time to sit with me and walk me through all the features and tutorials in my new BMW. And trust me…there are A LOT of buttons, screens, bells and whistles to learn! 😂 I left feeling like I actually knew how to operate the car instead of having to go home and figure everything out on YouTube on my own. And their door remain open. The entire process was smooth, easy, and honestly just a really great experience. And the big red bow on my new BMW was the perfect finishing touch! ❤️ Great customer service, great communication, and most importantly—I LOVE my new ride! Kellen and the Casey BMW Team definitely get five stars from me More

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This is the second car I have purchased from here. My most recent purchase was a CPO 530IX, and my salesperson was Sarai. I did not have any intention of buying a 2026 vehicle, but the difference in c My most recent purchase was a CPO 530IX, and my salesperson was Sarai. I did not have any intention of buying a 2026 vehicle, but the difference in cost between a 2026 and a 22-24 model was not sufficient to go older. Very pleased with the transaction in its entirety. More

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I had an amazing experience working with Kellen Poto at BMW. He was extremely knowledgeable, professional, and attentive throughout the entire process. Kellen took the time to answer all my questions and m BMW. He was extremely knowledgeable, professional, and attentive throughout the entire process. Kellen took the time to answer all my questions and made the car-buying experience smooth and stress-free. His professionalism and customer service truly stood out. I highly recommend Kellen Poto to anyone looking for a BMW!!!! More

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Excellent experience from start to finish! Bobby Hargrove was outstanding throughout the entire process. His professionalism, clear communication, and attention to detail made everything seaml Bobby Hargrove was outstanding throughout the entire process. His professionalism, clear communication, and attention to detail made everything seamless and stress-free. Chaz Hoback was great to work with through the financing and made it easy to get the protection plan I wanted. I purchased a 2026 BMW i7 and traded in my 2023 i7 without any issues. The entire transaction was smooth, efficient, and exactly how buying a car should be. I'll definitely be returning for future business. Highly recommend this dealership! More

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He was attentive to my requests, although he couldn’t finish the transaction because of other obligations, he had another co worker in place that was very phenomenal( Jean Robeson ) that completed the tr finish the transaction because of other obligations, he had another co worker in place that was very phenomenal( Jean Robeson ) that completed the transaction . I would purchase another vehicle from either of these guys. More

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We thoroughly enjoyed and appreciated working with Kellen. He was knowledgeable about the car, gave us plenty of time to test drive, and responded to our follow on questions. He was attentive without Kellen. He was knowledgeable about the car, gave us plenty of time to test drive, and responded to our follow on questions. He was attentive without being pushy. More

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What a professional salesman . Have bought many cars in my adult life time and have not meet a more thorough and honest employe of a dealer ship. He would be an asset to any bmw de Have bought many cars in my adult life time and have not meet a more thorough and honest employe of a dealer ship. He would be an asset to any bmw dealership. We hope they keep him happy.so he does hot move ! More

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I recently purchased a 2015 Chevy Silverado, and the entire process was incredibly smooth and easygoing. My sales consultant, Bobby Hargrove, was a very hospitable gentleman who made the experience fant entire process was incredibly smooth and easygoing. My sales consultant, Bobby Hargrove, was a very hospitable gentleman who made the experience fantastic from start to finish. If you’re looking to purchase a vehicle from anywhere, I highly recommend choosing Casey BMW and asking for Bobby Hargrove as your client advisor! More

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