Carvana

Convenient but has limitations I have always bought new cars and my last purchase was more than 10 years ago. I was not sure what to expect from Carvana but was pleased overall. It' I have always bought new cars and my last purchase was more than 10 years ago. I was not sure what to expect from Carvana but was pleased overall. It's important for customers to understand the limitations, though. Pros: 1) Large national inventory. 2) Reasonable prices. 3) Full disclosure of features and body damage. 4) Smart and friendly phone reps who know how to answer questions w/o punting to supervisors. 4) Relatively straightforward buying process. 5) No high pressure sales techniques. Just the slightest hint of pressure when I declined the Carvana warranty coverage. Cons: 1) You need to know what car you want before engaging with Carvana. There is no local inventory of cars to test drive. 2) There is no customer rep who is dedicated to your transaction. You will get someone new every time you call and will need to explain your situation to them. Fortunately, the reps are bright (see #4 above). But it is somewhat annoying to have to bring the rep up to speed. 3) Email inquiries take too long to process and replies do not respond to all of your questions. You need to call to get information. 4) The emails that Carvana sends requesting information do not always explicitly state what is needed. You need to call. (see Cons #2). 5) Website does not explain how to combine third party loan with cash payment. More

Fantastic experience The process was very good. They are very friendly. I really like Carvana. Tom was very kind person and answer the question what I have. Really apprec The process was very good. They are very friendly. I really like Carvana. Tom was very kind person and answer the question what I have. Really appreciate it More

Sold My Car In A Easy And Fast Way Sold my car in carvana and was really easy and fast. people from carvana are very friendly i really recommend carvana to buy or sell your car. Sold my car in carvana and was really easy and fast. people from carvana are very friendly i really recommend carvana to buy or sell your car. More

Quick, easy, convenient, modern, EXCELLENT! I was selling my car on craigslist and was contacted by Jan Lee from Boost Acquisition, a partner of Carvana. Long story short, they helped me set up I was selling my car on craigslist and was contacted by Jan Lee from Boost Acquisition, a partner of Carvana. Long story short, they helped me set up a free online account, uploaded my car's details so I could sell the car to them. They offered be a great price, better than Carmax and the whole process was very easy and convenient. You don't need to go anywhere, it's all done online. Perfect. More

Trade my car! I loved my Carvana experience. The whole process was simple, the customer service was excellent, and pick up of my car was seamless. I would definitel I loved my Carvana experience. The whole process was simple, the customer service was excellent, and pick up of my car was seamless. I would definitely recommend Carvana to anyone. More

Smooth as Silk #gamechanger Selling my car through Carvana was the best experience ever! Period, point plant hands down! Carvana is a breath of fresh air and truly a game changer Selling my car through Carvana was the best experience ever! Period, point plant hands down! Carvana is a breath of fresh air and truly a game changer in the auto industry. More

Great and easy process Great process! Very easy and I will make sure to tell everyone about it! Loved every minute! Don’t regret this at all! Awesome job to everyone at Carv Great process! Very easy and I will make sure to tell everyone about it! Loved every minute! Don’t regret this at all! Awesome job to everyone at Carvana! More

Easy transaction Sold my truck to Carvana. They reached out, set everything up. I dropped it off and signed everything in less than 20 minutes. Tom Perkins was grea Sold my truck to Carvana. They reached out, set everything up. I dropped it off and signed everything in less than 20 minutes. Tom Perkins was great in guiding me through the process. They paid around 9% higher than the trade in offers I was receiving. More

An excellent company for selling and buying cars I never had experience with car Vona in buying or selling cars and when they contacted me I was skeptical as usual since I never had experience with I never had experience with car Vona in buying or selling cars and when they contacted me I was skeptical as usual since I never had experience with them. Now I realize that they are highly professional they treated the transaction in a very nice and smooth manner and I recommend them To anyone who wants to sell his car without any hassles. Tom Perkins the person who dealt with me was highly Professional. More

This will change the way you think about car salesmen! I could not believe how easy - and fast - buying a car could be. I decided a used car was for me, so I started looking online and at local dealerships I could not believe how easy - and fast - buying a car could be. I decided a used car was for me, so I started looking online and at local dealerships. All I can say is that that experience was enough to put me off the whole process. Dealer add-ons. Limited or no warranty. “What are you willing to pay?” Enough!!! I saw an ad online for Carvana, which I had never heard of, and thought “what the heck.” Such a great find! From the quick and easy search, to no haggle pricing, to easy payment (I was able to pay cash online, but they also offer financing), to a no-risk 7-day return policy AND an additional 100-day warranty on top of that! There was nothing to lose. It took only a few days for delivery - to my home! - and the paperwork was handled in about 5 minutes. They even had a notary show up! They handle the registration, too - no waiting in line at DMV. Bottom line: I love the car, I got it at a good price, and it could not have been easier. Actually, it’s scary how easy it was. I have to stop myself from looking more on he Carvana website, lol. More