Carvana

Best Car Buying Experience I’ve Ever Had CARVANA REVIEW I’ve owned many cars in my life and through each of the purchases I’ve had to suffer the long waits and unneeded up sell at conventi CARVANA REVIEW I’ve owned many cars in my life and through each of the purchases I’ve had to suffer the long waits and unneeded up sell at conventional dealerships as they’ve tried to tack on more than I needed to my final price. . So when Carvana launched, I was skeptical but I decided to give them a try. I knew I wouldn't be ready to purchase until late summer, but started the search early. . My requirements were very narrow when it came to the make, model, transmission, AWD, model year, mileage and maximum price. . Every week I was sent email matches that allowed me to do research, fill out a minimum of forms, and make buying decisions at my leisure and on my schedule — even if that was in the middle of the night. Taking delivery, arranging payment and confirming the final purchase online was amazingly efficient. The copilot app and both the email and text updates kept me informed of the progress if my purchase/transaction every step of the way. . The final buying exchange, including all the paperwork but minus my extended test drive, took only five minutes. All the Carvana swag was also a nice touch. To round out the experience, my delivery driver/closing agent was punctual, incredibly polite. He made sure all my questions were answered and I was comfortable before leaving my home. . I had such a blast driving my car I forgot to call within the seven day test period to make a swap. I'm just kidding of course I'm keeping my Nissan Juke! A big shout out to my delivery agent Mahlik and the entire team at Carvana. . More

Easy! Our experience was fantastic! The only reason I gave 4 stars was because there was a bit of a delay once we submitted all the needed documents. There Our experience was fantastic! The only reason I gave 4 stars was because there was a bit of a delay once we submitted all the needed documents. There was one piece of information missing on one of the documents that was holding us up but we wouldn’t have known if we didn’t call to see what the delay was. It would have been nice to be given a heads up as to what was missing. Everyone was very kind and it was a quick process once the appointment for pick up was made! Best way to sell a car! More

Good experience. Carvana was a good experience for me. The process of selecting and buying a car online was very simple. Terms that I saw on the website were the exact Carvana was a good experience for me. The process of selecting and buying a car online was very simple. Terms that I saw on the website were the exact terms as when I signed the contract. Their customer service is great, they really go the extra mile to make sure you’re happy. The day I picked up my car at the vending machine... the experience is fantastic. Got to test drive it for a little bit before deciding that I was going home with it. When I was ready and decided to take it home, signed all the paperwork which was a relatively easy and quick process. I love my car and the experience was great but something I would’ve appreciated a lot more is the cleanliness of the car. I get it, there’s no full detailing service but it just felt like I was picking up a cheap rental car. There were couple dings on the paint that weren’t mentioned online but no big deal, wasn’t a deal breaker. When I mentioned this Carvana offered to reimburse me to get the car detailed which I will. Took the car to a ford dealership for a PPI and they said car was mechanically new. Very satisfied with my new car but in the future I’d like to see a bit more cleanliness! More

Loved the experience We loved our experience with carvana. It was quick and hassle free. I already told my friend about the company. :) thank you carvana we are so happy w We loved our experience with carvana. It was quick and hassle free. I already told my friend about the company. :) thank you carvana we are so happy with the outcome. More

Convenient but has limitations I have always bought new cars and my last purchase was more than 10 years ago. I was not sure what to expect from Carvana but was pleased overall. It' I have always bought new cars and my last purchase was more than 10 years ago. I was not sure what to expect from Carvana but was pleased overall. It's important for customers to understand the limitations, though. Pros: 1) Large national inventory. 2) Reasonable prices. 3) Full disclosure of features and body damage. 4) Smart and friendly phone reps who know how to answer questions w/o punting to supervisors. 4) Relatively straightforward buying process. 5) No high pressure sales techniques. Just the slightest hint of pressure when I declined the Carvana warranty coverage. Cons: 1) You need to know what car you want before engaging with Carvana. There is no local inventory of cars to test drive. 2) There is no customer rep who is dedicated to your transaction. You will get someone new every time you call and will need to explain your situation to them. Fortunately, the reps are bright (see #4 above). But it is somewhat annoying to have to bring the rep up to speed. 3) Email inquiries take too long to process and replies do not respond to all of your questions. You need to call to get information. 4) The emails that Carvana sends requesting information do not always explicitly state what is needed. You need to call. (see Cons #2). 5) Website does not explain how to combine third party loan with cash payment. More

Fantastic experience The process was very good. They are very friendly. I really like Carvana. Tom was very kind person and answer the question what I have. Really apprec The process was very good. They are very friendly. I really like Carvana. Tom was very kind person and answer the question what I have. Really appreciate it More

Sold My Car In A Easy And Fast Way Sold my car in carvana and was really easy and fast. people from carvana are very friendly i really recommend carvana to buy or sell your car. Sold my car in carvana and was really easy and fast. people from carvana are very friendly i really recommend carvana to buy or sell your car. More

Quick, easy, convenient, modern, EXCELLENT! I was selling my car on craigslist and was contacted by Jan Lee from Boost Acquisition, a partner of Carvana. Long story short, they helped me set up I was selling my car on craigslist and was contacted by Jan Lee from Boost Acquisition, a partner of Carvana. Long story short, they helped me set up a free online account, uploaded my car's details so I could sell the car to them. They offered be a great price, better than Carmax and the whole process was very easy and convenient. You don't need to go anywhere, it's all done online. Perfect. More

Trade my car! I loved my Carvana experience. The whole process was simple, the customer service was excellent, and pick up of my car was seamless. I would definitel I loved my Carvana experience. The whole process was simple, the customer service was excellent, and pick up of my car was seamless. I would definitely recommend Carvana to anyone. More

Smooth as Silk #gamechanger Selling my car through Carvana was the best experience ever! Period, point plant hands down! Carvana is a breath of fresh air and truly a game changer Selling my car through Carvana was the best experience ever! Period, point plant hands down! Carvana is a breath of fresh air and truly a game changer in the auto industry. More