Carvana

Do not go with the “easy” way I thought this was such an easy way to purchase a vehicle. I am a single mom, always working or doing something for my kids. The process started out o I thought this was such an easy way to purchase a vehicle. I am a single mom, always working or doing something for my kids. The process started out on a good note, nice easy website, lots of cars to choose from and finance info was simple to give. Then my car which was going to be delivered on Christmas Eve, was locked from purchase. I was apparently buying a car they didn’t even have the title for. Next car they told me all of my documents would be transferred to the new car. That was part true. Some of it was transferred, I got yanked around thinking I was buying a car. They claimed that they never did my employment verification. They had. Then they didn’t get another verification, which I pointed out they had. This went on. Never once did anyone go out of their way to help me after the experience I had had or after each and every mistake. Each issue delayed me getting the vehicle. Finally they have everything. I get my car the next day. I am starting to get excited until I find out they are waiting for me to schedule my delivery? I was told by the customer service people that I have to wait for the underwriters to review a form before scheduling. It didn’t matter to them one iota that I would have to wait even longer. When I told them to cancel my car, the rep told me to be sure that’s what I want to do but never tried to make it right. Thank you Carvana for holding my money hostage and wasting my time. People need to know how this large no face company treats people when snags are hit. More

Easy and super fast process! After canceling my order from vroom, I switched to Carvana and the process as far as docs, apps are so much better and faster. Took delivery fo my car After canceling my order from vroom, I switched to Carvana and the process as far as docs, apps are so much better and faster. Took delivery fo my car that was located in Georgia (I am in Colorado) although it was delayed by 3 days, still fast. Staff are all friendly. Will purchase from them again. More

Unsafe Car Six hours after I took possession of the car, it left me stranded on top of a bridge. I was also given a dummy keyfob. Six hours after I took possession of the car, it left me stranded on top of a bridge. I was also given a dummy keyfob. More

Honest, kept their word, Easy! I was honestly hesitant do to other online reviews of Carvana that indicated people had previously had problems getting license plates etc. However, I I was honestly hesitant do to other online reviews of Carvana that indicated people had previously had problems getting license plates etc. However, I think those reviews were really old or only upset customers were reviewing. I had an easy process, excellent and frequent communication and this was the least stressful car trade-in and purchase I've ever had. I had a perfect process from beginning to end. Every employee I dealt with was responsive and, more importantly, everything they told me was accurate. I only spoke to someone on the phone once; everything else I chose to manage via text message and email. The car arrived on time. I got my plates weeks before I expected them, I received a price adjustment check quicker than their estimate and my car was exactly as described. It had a small ding (pencil eraser size) which they openly admitted on the website AND the delivery driver pointed it out to me to make sure I was OK with it. I will absolutely use Carvana again. More

NO pressure, easy process Be sure to be prepared to move swiftly one you decide to proceed with the purchase. After hitting "Get Started" the timer starts and the process goes Be sure to be prepared to move swiftly one you decide to proceed with the purchase. After hitting "Get Started" the timer starts and the process goes pretty quick. Carvana does a fantastic job calling, explaining the process, and answering any questions you may have. Once all the paperwork is finalized, schedule delivery and your new car appears. Easy, painless process that will be utilized again and again for future purchases. More

An Interesting & insight peek into the future of car buying There's a lot i could say about my purchasing experience, and not all of it is considerably bad. I will say however, the one particular difference i c There's a lot i could say about my purchasing experience, and not all of it is considerably bad. I will say however, the one particular difference i can draw from purchasing a vehicle online, versus at a dealership, is time. Through Carvana, the most time effective part of the processes is finding a car you'd like, running through their payment-wizard, and checking out. From there on out, the entire "finalization" process can take a little as 3ish weeks. Let me be clear, by Finalization, i'm inferring that the down payment, title transfer, and registration all be complete within that time frame, not you receiving the vehicle you just purchased. This all being a result of modern clashing with archaic systems, but also the freedom and ability you get with Carvana to actively "test drive" your vehicle for the first week of that 3ish week period i mentioned. Another reason for the lengthy weight, is also likely due to the fact that you are in a qued line of other purchasers also waiting for the same thing. This all in contrast to dealships, which finalize all of this within the day. Granted, there's a lot to be said about the experience at dealships, and I would choose Carvana over that any day of the week. More

Odometer was rolled back, return process was terrible, avoid The car had been on a lease and an odometer cheat device had been installed. Carvana perform a 100 point inspection and somehow missed this. It was so The car had been on a lease and an odometer cheat device had been installed. Carvana perform a 100 point inspection and somehow missed this. It was sold as 30,000 mile car, actual odometer reading 56,000 miles. No offer of compensation. In refunding my money - a process that took three weeks - their finance company Bridgecrest ruined my credit rating by recording the loan payoff incorrectly. They insisted on getting the car and then giving me a check. Who would agree to that? We exchanged keys and money. Avoid this company, the staff is incompetent. More

Excellent service I was selling my late husbands Kia Optima 2016 in CL. But was very nervous with having people come over and test drive the car. Didn’t want to be lowe I was selling my late husbands Kia Optima 2016 in CL. But was very nervous with having people come over and test drive the car. Didn’t want to be lowering the price. Carvana contacted threw text that they were interested in purchasing my car I had some doubts at first being that I had not heard of the company. Did my research and they are legit. The whole process went smooth. I would highly recommend Carvana to everyone. I didn’t have to drive around from dealership to dealership to sell. Thank you Carvana for having such great empl. I would do business with you again. More

Great experience Customer service was great every time I needed it assistance and the person who initially contacted me was very straight forward and very helpful and Customer service was great every time I needed it assistance and the person who initially contacted me was very straight forward and very helpful and professional. More

Fair offer, great customer service I appreciated the fair offer, security and convenience. Friendly people and prompt follow up. Everything went as planned. The experience was painless. I appreciated the fair offer, security and convenience. Friendly people and prompt follow up. Everything went as planned. The experience was painless. Thank you very much. More