Carvana

fantastic experience Everyone whom I had contact and worked with at Carvana was very professional, friendly and easy to work with! Very easy in the process of selling my c Everyone whom I had contact and worked with at Carvana was very professional, friendly and easy to work with! Very easy in the process of selling my car to Carvana, comparing to the experience I had with other dealers! Greatest appreciation and warmest gratitude to Carvana!! More

Carvana online process needs some work I build online systems like this for a living, so apologies for the detailed analysis. Overall, I think this is a great idea, the car as (finally) de I build online systems like this for a living, so apologies for the detailed analysis. Overall, I think this is a great idea, the car as (finally) delivered is great. I am hesitant to recommend Carvana to anyone else until these communications and IT default issues are corrected. 1) I requested a three year loan. Twice, the purchase agreement had to be changed and resigned based on issues at the seller end. Both times, the new agreement defaulted back to a six year loan. The reps did not catch it, and had I not been careful, the change would not have been caught. 2) I initially worked with a rep and signed my agreement, and set up a delivery date. Two days later I noticed an email that said the agreement was not signed (Carvana had made a change without my knowledge) and I had 24 hours to sign again or the car would be re-listed. Glad I saw the email. The new agreement had the problem #1 above. I had to have the rep change the agreement, go in, re-sign, and set up a new delivery date because the last one was no longer valid. Some inconvenience. 3) A few days before the delivery, I got another email reminding me of what had to be ready at delivery. I re-checked my agreement on line and found it had again been changed without my knowledge, and without communication I believe, and had to be re-accomplished. Glad I figured that out. The new agreement had the issue #1 above. Glad I found that. 4) When initially discussing additional warranty options, I was offered primary (?) coverage to 60000 miles. I accepted that, but later, on my own, discovered that it was only good for 36 months of purchase. In my case, the car already has another 13000 miles of manufacturers warranty left, and given how much it will be driven, that would only provide a year extra. Not worth it to me, so I removed it. Make sure the reps discuss both mileage AND length of warranty to customers. 5) The car came without a users manual. When I inquired about that, I was provided with a link to an online manual that apparently cannot be downloaded or printed (?). I was offered a reimbursement from Carvana for the cost of ordering a paper manual. More

Easy, fast, and professional Listed my car on Craigslist, they called me and made an offer to buy it. I accepted and they came and picked it up with a check in hand. Very easy and Listed my car on Craigslist, they called me and made an offer to buy it. I accepted and they came and picked it up with a check in hand. Very easy and hassle free More

Sold my beautiful 2015 Subaru Outback. It was a breeze ! Out of the blue I was contacted by a woman from Carvana on a Sunday when I actually had time to communicate. She and all of the subsequent reps who se Out of the blue I was contacted by a woman from Carvana on a Sunday when I actually had time to communicate. She and all of the subsequent reps who sent me information as I needed or requested it were professional and thorough. I was able to research the company online and was impressed with the entire concept of online selling and car buying and the ease with which I was able to find background information. Once I agreed to the offer I was taken step by step through the process. I was not confused even once by the process. I had nothing to do but gather my documents, upload them and then schedule a date for my car to be picked up and for me to be paid. The local rep. From Carvana came to my home exactly at the agreed upon time, was clear about what was going to happen, worked quickly and answered my questions. Once the papers were signed (I did not need to go to the DMV or AAA or to a notary) I received my check and my car was loaded on the one car hauler and driven away. I deposited the check that day and funds were available the very next day (which happened to be a Sunday). If I were not really strapped for time perhaps I could have made an extra $ 500-1000 overall by selling it to an individual but I would have worked very hard for that extra money and spent time I did not have available. Instead, I was not stressed by the extra work, my other responsibilities were able to be met and my car is off and becoming someone else’s beautiful Subaru. Thank you Jan and all the others who worked on the transaction. Judy R ... More

Greatest Experience Something that was incredibly daunting and intimidating, made so incredibly easy. Jan was a pleasure to work with. Always available if I had questions Something that was incredibly daunting and intimidating, made so incredibly easy. Jan was a pleasure to work with. Always available if I had questions and checked in on me through the whole process. I was skeptical at first, because it was so easy I thought it was too good to be true. If you're selling your car, seriously go this route. No hassle, and they take care of all of the paperwork for you! More

The greatest experience I've had in a long long time I put my car on craigslist for sale and Jan reached out to me and it has been the greatest experience I've had dealing with any company in a long tim I put my car on craigslist for sale and Jan reached out to me and it has been the greatest experience I've had dealing with any company in a long time More

A difficult exchange made easy I posted my vehicle online and received a call from carvana. From the beginning they were professional, transparent and respectful. It takes a few day I posted my vehicle online and received a call from carvana. From the beginning they were professional, transparent and respectful. It takes a few days to get all the information transferred and the sale finalized, but it fit my schedule perfectly and I received my asking price. No haggling or negotiating, and I never felt rushed or taken advantage of. Highly recommended. More

My Best Car Buying Experience Ever! I was in need of a used car. Obviously everyone wants to get a great deal so in order to do that the typical procedure would be to start scanning use I was in need of a used car. Obviously everyone wants to get a great deal so in order to do that the typical procedure would be to start scanning used car ads, the internet, calling dealers, looking through the newspaper, etc.. It was by accident that I found Carvana and I am so glad that I did. This time, I could go "used car shopping" completely from home and I could examine every car available, of which there were many, many cars, and I could look at the outside, the inside, the details of the outside and inside, the reports on the car- knowing what type of service has been done-accidents-anything, and then go through each and every feature that the car has. Being able to do this from home on my time and at my pace made the "looking for the car" simple, fun, and rewarding. Then, after finding the ideal vehicle for me, it was such a simple, easy, and actually fun process to put the car on hold, get all the paperwork in, and then have the vehicle delivered to my home. In the past I would have made two or three trips to a dealership and then spent HOURS going over paperwork, plus I would have had to endure the inevitable offers the finance manager would try to sell me when I finally got to sign papers. NONE of that happened with Carvana. I found the vehicle I wanted, put it on hold, filled out the paperwork and emailed it in, and the car was delivered to my home!! It was a fantastic experience!! Ordering a car off the internet was as easy as ordering a pair of pants! The best part was there was ABSOLUTELY NO RISK! Carvana gave me 7 days to drive the car, look it over, have it checked, whatever I wanted to do to be sure it was what I wanted and that I liked it before I actually owned it. If, for any reason, I decided I didn't want this car I could have Carvana pick it up no questions asked. If I had found a different car that I liked better, no problem. Carvana would let me change to a different car. After I decided to keep the car, Carvana provided an additional warranty at no charge so Carvana took all of the worry about purchasing a vehicle. During the time prior to taking delivery, I called Carvana a few times as I am one who asks a lot of questions and EVERY SINGLE TIME I CALLED, CARVANA'S CUSTOMER SERVICE REPRESENTATIVES WERE FABULOUS!! THEY WORKED AS HARD TO ASSIST ME AS THEY WOULD HAVE FOR THEIR OWN FAMILY!! In my 66 years on this planet, I've dealt with many kinds of people and I can tell you without any hesitation that Carvana is doing everything they could possibly do as a company to make sure their customers are satisfied and have an excellent experience. I can tell you that my experience was definitely excellent and I already have highly recommended them, and will continue to recommend them in the future. If and when my next car purchase occurs, I'll be calling Carvana!! More

Very easy, very professional and good value The ease of selling was great. No worries about an internet scam. I got good value for my car. I would definitely recommend Carvana to a friend. The ease of selling was great. No worries about an internet scam. I got good value for my car. I would definitely recommend Carvana to a friend. More

Very professional experience!! A great experience and satisfied with a price that beat all competitors! Everyone at Carvana was professional and great to work with. Definitely will A great experience and satisfied with a price that beat all competitors! Everyone at Carvana was professional and great to work with. Definitely will return to Carvana as a future customer once again!! More