Carvana

Great Customer Service, Terrible Inspection Quality ustomer service through-out the process was amazing. Now the bad.. Who ever "inspected" my SUV, should be terminated. There were several major issues ustomer service through-out the process was amazing. Now the bad.. Who ever "inspected" my SUV, should be terminated. There were several major issues and a few minor issues. Major Issues -Left driver side wheel had metallic rubbing noise. -TPMS was not working, delivered with dash warning light on. -Brakes were spongy Minor Issues -Bad touch up paint job on driver door. - Crayons and trash under seats. The only reason I kept this car is because the warranty allowed me to take it to my local Chevy dealership. After two full days in the shop and a $1641 invoice, I was able to really try out my new purchase. Luckily, the warranty service paid everything 100% with no deductible. I ended up getting all new rotors and brake pads. TPMS fixed. I will use Carvana in the future but will make sure the vehicle is inspected properly by a true professional. More

A great experience I post my car on Craigslist, and Jan found me. They gave me a good offer and all I need to do is upload files to Carvana and wait at home and they pic I post my car on Craigslist, and Jan found me. They gave me a good offer and all I need to do is upload files to Carvana and wait at home and they pick it up. Great service and great guy. More

Fair price and easy transaction I appreciated the communication between me and Jan at Carvana. Simple and genuine as well as good follow up. I was looking at CarMax and a dealer trad I appreciated the communication between me and Jan at Carvana. Simple and genuine as well as good follow up. I was looking at CarMax and a dealer trade and Carvana beat both offers by a significant amount. More

Carvana needs a better warranty partner Had a great first car buying experience 2 years ago with carvana. Had no issues with that car so never had to have warranty work done. This time I Had a great first car buying experience 2 years ago with carvana. Had no issues with that car so never had to have warranty work done. This time I purchased an older car with more miles in order to reduce car payments while in school. I figured it would be ok for the first 100 days since it is under warranty. However, the car started making a loud rattle sound on and off a few weeks after purchasing. I took it too a dealership and they said they found metal fragments in the oil. I was surprised since Carvana claims this intensive inspection all on vehicles but misses metal in the oil? since the oil was replaced before getting the car surely this should have been noticed by their tech. So now carvana said to contact silverrock and they would handle the warranty. 3 weeks later their finally approved replacing the engine with a used one with about 60k miles on it. Fine, at least it had less than the original. Now I have an engine with half the amount of warranty time as when purchasing the car. Hopefully any issues with this will arise before the limited warranty expires. This is an issue with their warranty partner more so then themselves but they should hold that company to the same standards they do themselves. Also Carvana has offered nothing to compensate for the fact that they sold me a car with a broken engine that should have been noticed during their inspection. I have been without the car for almost a month with no offer to pay for a rental, other than silverrock offering to reimburse me 1 day rental for every 8 hours of labor approved. But they took 3 weeks to approve anything. so i would have had to shell out over 1k in rental fees to wait until the reimburse me. More

The only way to buy a car After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my li After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana. More

Never know selling car is this easy. I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few informa I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom. More

Quick, easy, precise I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached an I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches. More

So nice! My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to can My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I’m again in the process of selling and Madison is super patient with me and so nice! More

Far from convenient or easy to buy online I tried to purchase a Sierra Denali from Carvana. I was approved thru my credit union at a lower rate than what Carvana offered and my credit union ma I tried to purchase a Sierra Denali from Carvana. I was approved thru my credit union at a lower rate than what Carvana offered and my credit union mailed me my check. Carvana sold the vehicle while I was processing my purchase and I ended up buying another truck locally at a dealer. On Black Friday I tried to give them another chance and tried to purchase a Volkswagen Jetta Sportwagen for my son. I filled out all the bank info with a $2000 deposit and the balance $12000 would come from my credit union. I signed all the paperwork online and scheduled a delivery date for 2 weeks later. 3 days after my online purchase, I kept getting texts stating that I would lose the $1000 Black Friday discount if they didn't have a copy of my check from the credit union sent over to them by 8pm that evening. I had already provided Carvana with my credit union information, account, as well as authorized them to verify my fund for both the deposit and the balance. They stated some bogus "guideline in underwriting," that this wasn't enough. So I said no problem, in the morning, we can get on a 3 way call and speak to both my bank and my credit union and they can provide verification. They said unfortunately, the price would go up $1000 if this was the case as there was an expiration date on the black Friday discount. I even offered, a screen shot of my credit union account, showing my loan was already funded via a check and my first payment was due in January, but they still said this was not acceptable. It seems they make it hard for you to complete a transaction with a discount and wanted to revert back to a no discount transaction stating there was not enough time to verify funds (really? I didn't set up delivery for 2 weeks exactly because I knew it would take time for my credit union to mail me a check). Their customer service rep Ally escalated the conversation to TJ her "manager" who was very smug and thought that when he strutted his "manager" title I would be impressed. I explained that I was buying from Carvana for the "convenience and hassle free process they claim to have" but yet will not hold a car even with a $2000 deposit for more than 24 hours unless you finance though them and since you are using a "3rd party" credit union (that has much lower rates than them for folks with great credit), their guidelines were different. To me it was simply a bait and switch, "buy at this price one day but the price will change a few days later after they had extracted all your personal financial information. Never again. I requested they cancel my order. Their prices are the same as car dealerships and as much as some folks think dealerships are tough to deal with, Carvana employs people who know nothing about customer service. There is no advantage in buying from them than from a dealership. In fact I would much rather deal with real people whom I can evaluate if they are trustworthy and be able to choose to do business with them or not. The fact that they are an internet dealership only empowers them to hide in anonymity when they try to treat you unscrupulously. Do yourself a favor buy your next vehicle the old fashioned way, find someone who you can meet in person and trust. Buying a car are stressful to some, Carvana will only make you more stressful and offer no advantage in pricing or service. If this is how you are treated when you are trying to buy a vehicle from them, imagine what will happen if there is a problem with your car/truck! Poor service in the beginning will translate to worse service when you need it. I hope you read all the other negative reviews on Yelp and other rating sites and see Carvana for what it really is. More

Awesome experience After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyabl After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyable. I truly recommend them. More