Carvana

Good experience Carvana has an appealing business model. Vehicle was priced well in my market. Finance was quick and easy. Photos noted blemishes. Nice change. Deliv Carvana has an appealing business model. Vehicle was priced well in my market. Finance was quick and easy. Photos noted blemishes. Nice change. Delivery ran 7 days behind. Vehicle arrived with a corroded battery terminal and no front license plate frame. Very prompt and attentive resolving these issues. Vehicle arrived as advertised. More

Customer service and follow up was great! I was contacted by a Carvana rep through text after posting my vehicle for sale online. I answered a few questions and they were able to make a great I was contacted by a Carvana rep through text after posting my vehicle for sale online. I answered a few questions and they were able to make a great offer after I actually had trouble getting a reasonable offer anywhere else. The experience was nothing but the best! I was very busy and had a lot on my plate and the rep followed up and stayed on board every step of the way providing a very simple and smooth experience for me. I was very pleased with how easy Carvana makes the car buying and selling process and would recommend to anyone I know! More

Everyone was very friendly and helpful Could not be easier to sell my car. I was offered a competitive figure and the process was very quick. I was completely impressed by the customer se Could not be easier to sell my car. I was offered a competitive figure and the process was very quick. I was completely impressed by the customer service. Even when there was a electronic hiccup, the support people were in constant communication and resolved the issue quickly. More

Great car sale experience Just sold my car to Carvana. The whole experience is very pleasant. Price is transparent and delivery process is smooth. I am very happy to recommend Just sold my car to Carvana. The whole experience is very pleasant. Price is transparent and delivery process is smooth. I am very happy to recommend Carvana to my friends. More

We had issues We found an SUV online that we liked and we decided to trade in our vehicle. The price on the trade in was good and the document process was fine. Our We found an SUV online that we liked and we decided to trade in our vehicle. The price on the trade in was good and the document process was fine. Our issues started when the SUV we purchased was delivered. The outside was clean and shiny. The inside was not clean. They had greased up the seats but not actually cleaned them. There were several spots of, what I can only assume to be, candy residue. They greased right over them without actually removing them. They vacuumed the drivers side floor and under the mat. They didn't bother to vacuum under the mat of the front seat passengers side or the back seat. When I folded the third row seats forward we found all kinds of debris, dog hair everywhere and candy. It was disgusting. The guy who delivered the car apologized and took a picture. He offered to send us a check for $50 to offset the cost of a detail job. Apologizing does not get dog hair out of a car. The check still has not showed up. About 10 minutes after he left the seat adjustment buttons on the drivers side stopped working. Really?! We took it to the dealership the next day to have that repaired and to make sure there wasn't anything else wrong with the car before the 7 day trial period expired. On the night of delivery we called the Carvana 800 number and spoke to a guy named Kia. He was surprised at the condition of the car and offered to reimburse us after we had the car detailed. He assured us he would send an email with everything in it that we had discussed. That email never came. The customer service is subpar and the people who detail the cars, at least in Austin, should be retrained. I spent an hour vacuuming dog hair out of the third row seat. We have purchased no fewer than 6 used cars in about 10 years. We have never had a car in that condition but we've never purchased a car sight unseen before either. Online pictures are not the same as actually being able to get in a used vehicle. I guess maybe Carvana is banking on that. I wouldn't recommend Carvana for that reason. Oh, and their customer service stinks. More

Do not go with the “easy” way I thought this was such an easy way to purchase a vehicle. I am a single mom, always working or doing something for my kids. The process started out o I thought this was such an easy way to purchase a vehicle. I am a single mom, always working or doing something for my kids. The process started out on a good note, nice easy website, lots of cars to choose from and finance info was simple to give. Then my car which was going to be delivered on Christmas Eve, was locked from purchase. I was apparently buying a car they didn’t even have the title for. Next car they told me all of my documents would be transferred to the new car. That was part true. Some of it was transferred, I got yanked around thinking I was buying a car. They claimed that they never did my employment verification. They had. Then they didn’t get another verification, which I pointed out they had. This went on. Never once did anyone go out of their way to help me after the experience I had had or after each and every mistake. Each issue delayed me getting the vehicle. Finally they have everything. I get my car the next day. I am starting to get excited until I find out they are waiting for me to schedule my delivery? I was told by the customer service people that I have to wait for the underwriters to review a form before scheduling. It didn’t matter to them one iota that I would have to wait even longer. When I told them to cancel my car, the rep told me to be sure that’s what I want to do but never tried to make it right. Thank you Carvana for holding my money hostage and wasting my time. People need to know how this large no face company treats people when snags are hit. More

Selling my car to Carvana was awesome! A rep contacted me after seeing my ad online and gave me an offer. I had a slightly better offer elsewhere, but when that other one fell through, I co A rep contacted me after seeing my ad online and gave me an offer. I had a slightly better offer elsewhere, but when that other one fell through, I contacted the rep a few days later and their program actually gave me a better price by a few hundred dollars so I accepted. I had a loan on my car and they walked me through the paperwork process. I made the appt to give them my car - gotta admit this is where I got nervous, bcuz I was handing over my car based on the contract signed, not a payoff from my lender. It was a great relief when my lender told me a few days later that the car loan had been paid off! Everything went as planned, very smoothly and I got a good price for my car! My rep was very responsive, as well as customer service when I called them, and the young lady who picked up my car - all were excellent to deal with! Five stars from me regarding selling a car to Carvana! More

Easy and super fast process! After canceling my order from vroom, I switched to Carvana and the process as far as docs, apps are so much better and faster. Took delivery fo my car After canceling my order from vroom, I switched to Carvana and the process as far as docs, apps are so much better and faster. Took delivery fo my car that was located in Georgia (I am in Colorado) although it was delayed by 3 days, still fast. Staff are all friendly. Will purchase from them again. More

Unsafe Car Six hours after I took possession of the car, it left me stranded on top of a bridge. I was also given a dummy keyfob. Six hours after I took possession of the car, it left me stranded on top of a bridge. I was also given a dummy keyfob. More

Honest, kept their word, Easy! I was honestly hesitant do to other online reviews of Carvana that indicated people had previously had problems getting license plates etc. However, I I was honestly hesitant do to other online reviews of Carvana that indicated people had previously had problems getting license plates etc. However, I think those reviews were really old or only upset customers were reviewing. I had an easy process, excellent and frequent communication and this was the least stressful car trade-in and purchase I've ever had. I had a perfect process from beginning to end. Every employee I dealt with was responsive and, more importantly, everything they told me was accurate. I only spoke to someone on the phone once; everything else I chose to manage via text message and email. The car arrived on time. I got my plates weeks before I expected them, I received a price adjustment check quicker than their estimate and my car was exactly as described. It had a small ding (pencil eraser size) which they openly admitted on the website AND the delivery driver pointed it out to me to make sure I was OK with it. I will absolutely use Carvana again. More