Carvana

Never know selling car is this easy. I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few informa I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom. More

Quick, easy, precise I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached an I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches. More

So nice! My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to can My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I’m again in the process of selling and Madison is super patient with me and so nice! More

Far from convenient or easy to buy online I tried to purchase a Sierra Denali from Carvana. I was approved thru my credit union at a lower rate than what Carvana offered and my credit union ma I tried to purchase a Sierra Denali from Carvana. I was approved thru my credit union at a lower rate than what Carvana offered and my credit union mailed me my check. Carvana sold the vehicle while I was processing my purchase and I ended up buying another truck locally at a dealer. On Black Friday I tried to give them another chance and tried to purchase a Volkswagen Jetta Sportwagen for my son. I filled out all the bank info with a $2000 deposit and the balance $12000 would come from my credit union. I signed all the paperwork online and scheduled a delivery date for 2 weeks later. 3 days after my online purchase, I kept getting texts stating that I would lose the $1000 Black Friday discount if they didn't have a copy of my check from the credit union sent over to them by 8pm that evening. I had already provided Carvana with my credit union information, account, as well as authorized them to verify my fund for both the deposit and the balance. They stated some bogus "guideline in underwriting," that this wasn't enough. So I said no problem, in the morning, we can get on a 3 way call and speak to both my bank and my credit union and they can provide verification. They said unfortunately, the price would go up $1000 if this was the case as there was an expiration date on the black Friday discount. I even offered, a screen shot of my credit union account, showing my loan was already funded via a check and my first payment was due in January, but they still said this was not acceptable. It seems they make it hard for you to complete a transaction with a discount and wanted to revert back to a no discount transaction stating there was not enough time to verify funds (really? I didn't set up delivery for 2 weeks exactly because I knew it would take time for my credit union to mail me a check). Their customer service rep Ally escalated the conversation to TJ her "manager" who was very smug and thought that when he strutted his "manager" title I would be impressed. I explained that I was buying from Carvana for the "convenience and hassle free process they claim to have" but yet will not hold a car even with a $2000 deposit for more than 24 hours unless you finance though them and since you are using a "3rd party" credit union (that has much lower rates than them for folks with great credit), their guidelines were different. To me it was simply a bait and switch, "buy at this price one day but the price will change a few days later after they had extracted all your personal financial information. Never again. I requested they cancel my order. Their prices are the same as car dealerships and as much as some folks think dealerships are tough to deal with, Carvana employs people who know nothing about customer service. There is no advantage in buying from them than from a dealership. In fact I would much rather deal with real people whom I can evaluate if they are trustworthy and be able to choose to do business with them or not. The fact that they are an internet dealership only empowers them to hide in anonymity when they try to treat you unscrupulously. Do yourself a favor buy your next vehicle the old fashioned way, find someone who you can meet in person and trust. Buying a car are stressful to some, Carvana will only make you more stressful and offer no advantage in pricing or service. If this is how you are treated when you are trying to buy a vehicle from them, imagine what will happen if there is a problem with your car/truck! Poor service in the beginning will translate to worse service when you need it. I hope you read all the other negative reviews on Yelp and other rating sites and see Carvana for what it really is. More

Awesome experience After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyabl After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyable. I truly recommend them. More

Easiest process ever!!! Highly recommend! Absolutely recommend! Took a total of 5 minutes once they came to my house! Whole process took less than a week! Excellent experience!! Thank you Absolutely recommend! Took a total of 5 minutes once they came to my house! Whole process took less than a week! Excellent experience!! Thank you More

Selling to Carvana: super easy and no-hassle! This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introdu This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars! More

Would recommend this dealership My overall experience with carvana was great. They have great customer service. Made it very easy to sell my car. I would recommend carvana if you are My overall experience with carvana was great. They have great customer service. Made it very easy to sell my car. I would recommend carvana if you are trying to sell your car. More

Easy sales I had a good experience selling my car, very prompt and according to the agreed terms. Will consider doing business again in the future. Cool. I had a good experience selling my car, very prompt and according to the agreed terms. Will consider doing business again in the future. Cool. More

Sale of vehicle to Carvana Very easy up front purchase. Car was picked up by Carvana, with check for full amount provided at time of pick up. Check cleared the bank same day. Very easy up front purchase. Car was picked up by Carvana, with check for full amount provided at time of pick up. Check cleared the bank same day. More