Carvana

Fair offer, great customer service I appreciated the fair offer, security and convenience. Friendly people and prompt follow up. Everything went as planned. The experience was painless. I appreciated the fair offer, security and convenience. Friendly people and prompt follow up. Everything went as planned. The experience was painless. Thank you very much. More

Great experience Customer service was great every time I needed it assistance and the person who initially contacted me was very straight forward and very helpful and Customer service was great every time I needed it assistance and the person who initially contacted me was very straight forward and very helpful and professional. More

Great Customer Service, Terrible Inspection Quality ustomer service through-out the process was amazing. Now the bad.. Who ever "inspected" my SUV, should be terminated. There were several major issues ustomer service through-out the process was amazing. Now the bad.. Who ever "inspected" my SUV, should be terminated. There were several major issues and a few minor issues. Major Issues -Left driver side wheel had metallic rubbing noise. -TPMS was not working, delivered with dash warning light on. -Brakes were spongy Minor Issues -Bad touch up paint job on driver door. - Crayons and trash under seats. The only reason I kept this car is because the warranty allowed me to take it to my local Chevy dealership. After two full days in the shop and a $1641 invoice, I was able to really try out my new purchase. Luckily, the warranty service paid everything 100% with no deductible. I ended up getting all new rotors and brake pads. TPMS fixed. I will use Carvana in the future but will make sure the vehicle is inspected properly by a true professional. More

A great experience I post my car on Craigslist, and Jan found me. They gave me a good offer and all I need to do is upload files to Carvana and wait at home and they pic I post my car on Craigslist, and Jan found me. They gave me a good offer and all I need to do is upload files to Carvana and wait at home and they pick it up. Great service and great guy. More

Fair price and easy transaction I appreciated the communication between me and Jan at Carvana. Simple and genuine as well as good follow up. I was looking at CarMax and a dealer trad I appreciated the communication between me and Jan at Carvana. Simple and genuine as well as good follow up. I was looking at CarMax and a dealer trade and Carvana beat both offers by a significant amount. More

Carvana needs a better warranty partner Had a great first car buying experience 2 years ago with carvana. Had no issues with that car so never had to have warranty work done. This time I Had a great first car buying experience 2 years ago with carvana. Had no issues with that car so never had to have warranty work done. This time I purchased an older car with more miles in order to reduce car payments while in school. I figured it would be ok for the first 100 days since it is under warranty. However, the car started making a loud rattle sound on and off a few weeks after purchasing. I took it too a dealership and they said they found metal fragments in the oil. I was surprised since Carvana claims this intensive inspection all on vehicles but misses metal in the oil? since the oil was replaced before getting the car surely this should have been noticed by their tech. So now carvana said to contact silverrock and they would handle the warranty. 3 weeks later their finally approved replacing the engine with a used one with about 60k miles on it. Fine, at least it had less than the original. Now I have an engine with half the amount of warranty time as when purchasing the car. Hopefully any issues with this will arise before the limited warranty expires. This is an issue with their warranty partner more so then themselves but they should hold that company to the same standards they do themselves. Also Carvana has offered nothing to compensate for the fact that they sold me a car with a broken engine that should have been noticed during their inspection. I have been without the car for almost a month with no offer to pay for a rental, other than silverrock offering to reimburse me 1 day rental for every 8 hours of labor approved. But they took 3 weeks to approve anything. so i would have had to shell out over 1k in rental fees to wait until the reimburse me. More

The only way to buy a car After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my li After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana. More

Never know selling car is this easy. I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few informa I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom. More

Quick, easy, precise I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached an I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches. More

So nice! My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to can My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I’m again in the process of selling and Madison is super patient with me and so nice! More