Carvana

Easy process, love the car We have had a wonderful experience with Carvana. It was almost scary how easy it was...made us double and triple check everything. But in the end, we We have had a wonderful experience with Carvana. It was almost scary how easy it was...made us double and triple check everything. But in the end, we found a car we loved at a great price and had the perfect experience. We called customer service 3 times for questions and they were always helpful and extremely nice. The guy that helped us at the dealership in Frisco was amazing. He let my son put in the coin to bring the car down and then gave my both kids toys to play with while my husband test drove the car. So far it’s been an incredible experience! I’ll never go to another dealership as long as everything stays like this. More

They charged me twice! I thought easy new and reasonable!! None of the above. First the tires where 50.00 no tread tires, instead of 2 keys just one, could not see the scrat I thought easy new and reasonable!! None of the above. First the tires where 50.00 no tread tires, instead of 2 keys just one, could not see the scratches. Here is the story, I told them up front that i would pay by cashiers check. When the car came the delivery truck gentlemen took a picture of my check and sent it to the home office. Five hours later i get a call from corporate that by accident they had ach or automatically removed the funds from my account. THEY NEVER HAD PERMISSION AND THEY ALREADY HAD BEEN PAYED!. So i had to call fraud detection close my account and stop the transaction. This was $22,000.00, folks. So i stop my life freeze accounts, and of course to re open my account i had to physically go to the bank 2 days later. 2 hours after i release my account they take the $22,000.00 again, and still have my cashier check. YIKES! They never had AUTHORIZATION TO EVEN TRANSFER my funds. They had asked for fund verification but never ever said they where drafting the funds. Unknown to me & days later they notified me that they where sending my check back and were keeping the funds they STOLE from my account! so 2 more days till i received my check back. DO you know what happens when you bounce $22,000.00 in your checking account for a total of 12 days? My goodness a disaster at best without any re reimbursements offered.. be warned, DANGER DANGER, do not use this company. You have been warned More

Great Experience!! Wonderful experience!! Very easy and everyone was amazing! Highly recommend! The process was very fast, reliable, dependable and I felt very supported Wonderful experience!! Very easy and everyone was amazing! Highly recommend! The process was very fast, reliable, dependable and I felt very supported. I recommend Carvana to anyone looking to buy or sell a car. It’s really the future of car sales. More

Easy and quick The buyer got in touch with me. Offered the best price so far. Scheduled the pick up once the documents were verified overnight. Picked up the car and The buyer got in touch with me. Offered the best price so far. Scheduled the pick up once the documents were verified overnight. Picked up the car and gave the cheque. Easy and quick! More

Great Experience I was not sure in the beginning and thought the whole thing was “too good to be true”, but it turned out to be the easiest and best way to sell my car I was not sure in the beginning and thought the whole thing was “too good to be true”, but it turned out to be the easiest and best way to sell my car. The process was quick, and the pickup was effortless. It took all of 5 minutes to sign a few papers before I had my check in hand and my car was gone. The customer service through the sale was great, and Jan who worked on my deal was very knowledgeable and answers all my questions. I would definitely recommend Carvana to anyone looking to sell a car. More

Awesome Experience! When I first got online and did the pre-approval, I was sure that I wouldn’t get approved. Few minutes later, I had placed my order, uploaded document When I first got online and did the pre-approval, I was sure that I wouldn’t get approved. Few minutes later, I had placed my order, uploaded documents, and signed the contract. I applied for the car the Saturday before Christmas and it was delivered on the 27th! Super easy process, everyone was friendly and helpful, and I only spoke to someone once over the phone. Only slight issue was that my car didn’t have floor mats when it arrived so hopefully those will be in soon. More

Selling my 2014 Nissan Altima Very good experience. Everything was negotiated via chat and email without going anywhere. Had 2 dents, was not sure how that will impact price. Just Very good experience. Everything was negotiated via chat and email without going anywhere. Had 2 dents, was not sure how that will impact price. Just took pictures and sent to Jan ( who was talking to me on Carvana’s behalf) and he adjusted the estimate. On the day of pick up, it just took 15 mins and I got the exact negotiated value. More

Exactly as advertised-----very smooth experience Purchase a low mileage 2017 Genesis, and was very happy with the transaction. Easy to purchase on line, clean vehicle, just as described, was deliver Purchase a low mileage 2017 Genesis, and was very happy with the transaction. Easy to purchase on line, clean vehicle, just as described, was delivered to my home, and I drove it for several days. Very nice car, but decided I preferred a 2018 AWD sport model. Made Carvana aware of my intent to return the car, which they confirmed with an email, and they picked the car up at my home two days later (on a Friday). Pick up went smoothly and money was deposited in my account by the following Thursday (during a New Year's holiday week).I would not hesitate using Carvana again. More

Good experience Carvana has an appealing business model. Vehicle was priced well in my market. Finance was quick and easy. Photos noted blemishes. Nice change. Deliv Carvana has an appealing business model. Vehicle was priced well in my market. Finance was quick and easy. Photos noted blemishes. Nice change. Delivery ran 7 days behind. Vehicle arrived with a corroded battery terminal and no front license plate frame. Very prompt and attentive resolving these issues. Vehicle arrived as advertised. More

Customer service and follow up was great! I was contacted by a Carvana rep through text after posting my vehicle for sale online. I answered a few questions and they were able to make a great I was contacted by a Carvana rep through text after posting my vehicle for sale online. I answered a few questions and they were able to make a great offer after I actually had trouble getting a reasonable offer anywhere else. The experience was nothing but the best! I was very busy and had a lot on my plate and the rep followed up and stayed on board every step of the way providing a very simple and smooth experience for me. I was very pleased with how easy Carvana makes the car buying and selling process and would recommend to anyone I know! More