Carvana

Difficult for military Carvana did not tell me until the day of delivery that they needed a copy of my husband’s drivers license and he had to be present or have a POA to ac Carvana did not tell me until the day of delivery that they needed a copy of my husband’s drivers license and he had to be present or have a POA to accept delivery. Since I was already at work, I could not send them a copy of the POA, which I keep at home. The representative also couldn’t tell me if a photocopy was going to be acceptable in the first place or if they were going to deny it even after I scan and send the POA in, because they might need a copy with the raised seal. Still haven’t figured it out, but definitely won’t be getting the car delivered today. May end up just canceling the whole thing and going with a different dealer. More

Terrible Worked with them for three days and send in address verification and I was approve then all of a suuden info wasn't enough so they canceled delivery a Worked with them for three days and send in address verification and I was approve then all of a suuden info wasn't enough so they canceled delivery and now won't talk to me by phone I have to send them letters now...... Complete waste of time More

Just don’t. I have been driving a small SUV for the past 4 years. However, my boys are ages 13 and 10 who are both very involved in sports and having friends ove I have been driving a small SUV for the past 4 years. However, my boys are ages 13 and 10 who are both very involved in sports and having friends over, I needed more room. I started looking for a used low mileage minivan. After researching, I decided I wanted a Sienna or Odyssey. Let me say, I hate the entire car buying process. So, I thought I would try Carvana (to avoid the car buying hassle - lol). I ordered a used Toyota Sienna and had 7 days to test it out. Less than 24 hours after receiving the vehicle, the driver side sliding door power went out and I had a power cable hanging off the side of the van. I then heard rattling noises and the inside of the van was not in good condition. I decided I wasn't keeping this van. After numerous phone calls and Carvana already cashing my check (before the 7 day "test period" was up), they are finally l coming tomorrow to pick up the junk van they brought to me. After this experience, I decided it's better for some purchases in life to actually see / test and meet with someone in person! Buyers...stay away from Carvana and drive to local good reviewed dealership for real help and reliable vehicles! More

Carvana will screw you without thinking twice I purchased a vehicle online from Carvana on Sunday of last week. The delivery was postponed from Tuesday to the following Saturday. I signed all the I purchased a vehicle online from Carvana on Sunday of last week. The delivery was postponed from Tuesday to the following Saturday. I signed all the contracts a second time and waited until Saturday, when the car didn't arrive. After calling customer support, they allege that someone logged into my account and canceled the order. I objected. This was absurd as I had already purchased an insurance policy for the vehicle per Carvana's instructions. I had received 0 notifications that anything was canceled. Meanwhile another customer had purchased the vehicle. I told them I felt entitled to the purchase, since the error was not on my part. Carvana refused to acknowledge the error, deciding that the glitch in their system had covered their own tracks. My insurance policy cost $95 for the first installment. I was not awarded the contract for the car after their errors, and was treated coldly by customer service, who refused to anger the new buyer as they had angered me. This amounts to reselling sold merchandise and claiming immunity simply due to the fact that one's own corrupted records say otherwise. More

We agreed. Met with them and provided original title. BUT Such games! We had the original title in had. They came out and asked us to sign a DMV form saying it was "LOST" when it was in front of them. That wo Such games! We had the original title in had. They came out and asked us to sign a DMV form saying it was "LOST" when it was in front of them. That would be false and it's under penalty of perjury that we would be signing. They didn't even want us to fill in the dollar amount on the DMV form (presumably so they can list whatever they want for what they paid and not pay taxes on the purchase). So shady. I can't believe it. I've sold lots of cars and can't believe how dishonest they are. She didn't even have a business card or anything with her name on it. More

Lack of Communication I loved the idea of Carvana and the car is great. Customer service when I call on the line is good too, people are sweet. The actual organization in I loved the idea of Carvana and the car is great. Customer service when I call on the line is good too, people are sweet. The actual organization in getting things done- terrible. I called them to see what all I needed to make sure to get them for the tag transfer. Got the information needed the next day. Called them to check to see if they received it, needed a different type of picture with more specifics. Called them after I sent that in to check to see if they got that picture. They did but they actually wanted this type of picture instead. I have called numerous times and have been on hold each time for a LONG TIME. At the end of it- I am having to drive a borrowed car because my tag has expired after weeks of trying to get this taken care. They have told me they are expediting this, but the timeline is the same as it was when things were not expedited. They told me they would call me back, but only 1 of the customer service reps out of many followed through. They told me I was the one to blame and they will not do anything for me (helping with a rental or anything). I literally tried to get them the information the day after I called them to ask what they needed. Have been the only one the follow up with them. If you want a great car, yes, go with Carvana. I you want to actually be able to legally drive you car and not get the blame casted on your after spending hours of your time trying to reach out to them- stay clear! More

Tread Lightly and do your research Financing approval was smooth,Paper work was a bit of a hassle, Had to sign the contract 3 times. (2nd time for full name to be added and 3rd time for Financing approval was smooth,Paper work was a bit of a hassle, Had to sign the contract 3 times. (2nd time for full name to be added and 3rd time for delivery reschedule which was a day early, which was great they called and asked did I want it a day early, the only hiccup was changing the insurance policy to start a day earlier. There were a few more very light dents and scratches (inside and out)than listed on the website, (not enough to make a deal breaker) Delivery people were very nice and made the delivery process very pleasant. Vehicle was clean but not detailed. There is a deference between clean and detailed. I was able to inspect the vehicle and test drive it before taking ownership of it. Just by my quick inspection everything looked good as best I could see. I really don't think the 150 point inspection is done as per the website states. Here is why I say that(tires needed to have the air pressure checked(had 41 lbs of air in each tire which was over the recommendations and is dangerous) they needed rotated and balanced, Had tires checked, rotated,balanced and tire store says front tires should be replaced they are just barely over spec requirements. engine air filter was very dirty, which makes me wonder about the other filters, such as fuel, trans,oil etc...Not really any cheaper than a dealership because I looked up the retail on car fax and edmonds which was pretty close to what I paid. And after checking at some online dealers they had the same vehicle with the exact options at about 1000 dollars less. anyway I am pleased with it and have plenty of warranty(some left on vehicle and some I purchased just in case and time will tell. And it has a new battery which is ok but makes me wonder why a new battery on a three year old vehicle? It was in overall good shape for a 55800 mile 2016 but not in as Great as it should have been for that mileage and age. More