Carvana

dont use them if they need to look at paper work I bought a car from carvana. great credit and a trade in. fist they said i need to load docs to my file. i went to my app and the docs were there. I c I bought a car from carvana. great credit and a trade in. fist they said i need to load docs to my file. i went to my app and the docs were there. I called and they said no they are not. I told them i am looking right at them. next they needed me to send them a copy of our corporate papers. they didn't know how to read a corporate paper. they went on line and said my company didn't own the trade in. it was a company out of Delaware. they are so stupid they were looking at the registered agent for my corporation. we called them again and they said they are in Arizona and don't know other laws in other sates. it had nothing to do with laws their underwriters do not know how to read a document or a screen. they are dis organized. do not use them if they need to read anything. there interest rates are not comparable of others also. much higher than local dealers. stay away if you are not doing a kindergarten deal as they will not understand it and be careful as they keep checking your credit even after you cancel the deal which lowers your score More

Just no Quick and easy to get a quote but I stopped there. Offering $2k for a car that could easily sell for $10k (same make/model/year/mileage cars currently Quick and easy to get a quote but I stopped there. Offering $2k for a car that could easily sell for $10k (same make/model/year/mileage cars currently selling for $12k+). Maybe it’s an anomaly? Either way, thanks but no thanks. More

Difficult for military Carvana did not tell me until the day of delivery that they needed a copy of my husband’s drivers license and he had to be present or have a POA to ac Carvana did not tell me until the day of delivery that they needed a copy of my husband’s drivers license and he had to be present or have a POA to accept delivery. Since I was already at work, I could not send them a copy of the POA, which I keep at home. The representative also couldn’t tell me if a photocopy was going to be acceptable in the first place or if they were going to deny it even after I scan and send the POA in, because they might need a copy with the raised seal. Still haven’t figured it out, but definitely won’t be getting the car delivered today. May end up just canceling the whole thing and going with a different dealer. More

Terrible Worked with them for three days and send in address verification and I was approve then all of a suuden info wasn't enough so they canceled delivery a Worked with them for three days and send in address verification and I was approve then all of a suuden info wasn't enough so they canceled delivery and now won't talk to me by phone I have to send them letters now...... Complete waste of time More

Just don’t. I have been driving a small SUV for the past 4 years. However, my boys are ages 13 and 10 who are both very involved in sports and having friends ove I have been driving a small SUV for the past 4 years. However, my boys are ages 13 and 10 who are both very involved in sports and having friends over, I needed more room. I started looking for a used low mileage minivan. After researching, I decided I wanted a Sienna or Odyssey. Let me say, I hate the entire car buying process. So, I thought I would try Carvana (to avoid the car buying hassle - lol). I ordered a used Toyota Sienna and had 7 days to test it out. Less than 24 hours after receiving the vehicle, the driver side sliding door power went out and I had a power cable hanging off the side of the van. I then heard rattling noises and the inside of the van was not in good condition. I decided I wasn't keeping this van. After numerous phone calls and Carvana already cashing my check (before the 7 day "test period" was up), they are finally l coming tomorrow to pick up the junk van they brought to me. After this experience, I decided it's better for some purchases in life to actually see / test and meet with someone in person! Buyers...stay away from Carvana and drive to local good reviewed dealership for real help and reliable vehicles! More

Carvana will screw you without thinking twice I purchased a vehicle online from Carvana on Sunday of last week. The delivery was postponed from Tuesday to the following Saturday. I signed all the I purchased a vehicle online from Carvana on Sunday of last week. The delivery was postponed from Tuesday to the following Saturday. I signed all the contracts a second time and waited until Saturday, when the car didn't arrive. After calling customer support, they allege that someone logged into my account and canceled the order. I objected. This was absurd as I had already purchased an insurance policy for the vehicle per Carvana's instructions. I had received 0 notifications that anything was canceled. Meanwhile another customer had purchased the vehicle. I told them I felt entitled to the purchase, since the error was not on my part. Carvana refused to acknowledge the error, deciding that the glitch in their system had covered their own tracks. My insurance policy cost $95 for the first installment. I was not awarded the contract for the car after their errors, and was treated coldly by customer service, who refused to anger the new buyer as they had angered me. This amounts to reselling sold merchandise and claiming immunity simply due to the fact that one's own corrupted records say otherwise. More

We agreed. Met with them and provided original title. BUT Such games! We had the original title in had. They came out and asked us to sign a DMV form saying it was "LOST" when it was in front of them. That wo Such games! We had the original title in had. They came out and asked us to sign a DMV form saying it was "LOST" when it was in front of them. That would be false and it's under penalty of perjury that we would be signing. They didn't even want us to fill in the dollar amount on the DMV form (presumably so they can list whatever they want for what they paid and not pay taxes on the purchase). So shady. I can't believe it. I've sold lots of cars and can't believe how dishonest they are. She didn't even have a business card or anything with her name on it. More