Carvana

First and Last We thought we would give Carvana a try since we were getting car for son out of state. Every step of the way in the process there were hoops to jump t We thought we would give Carvana a try since we were getting car for son out of state. Every step of the way in the process there were hoops to jump thru or wrong information given. The car delivery was not on time. The paperwork had to be redone 3 times. The registration took forever. Had to drive with expired temp tags for 2 months now. The plates have not been delivered after 2 attempts. Now have to waste more time at the DMV. We have wasted so much time on the phone just trying to actually talk to someone and then to be told they can't help!!! Had to replace a tire after only having car for two months (I know wear and tear). We have bought several cars now, and are aware of how it works. Carvana, bottom line doesn't have their act together and doesn't care about its buyers! More

Fraud BMW 650i.... piece of crap. Listed as good condition on website. The guy who came to deliver it said he wouldn't accept the car himself. Interior was BMW 650i.... piece of crap. Listed as good condition on website. The guy who came to deliver it said he wouldn't accept the car himself. Interior was trashed and the car smelled like a dead animal. The delivery guy said the detail shop couldn't get the smell out. Based on Carvana's website a car in this condition shouldn't even be for sale ob their site. The car wasn't even the color that was listed. The website said blue and the car was black. Supper pissed off. Will never use Carvana again and will make it a point to tell anyone who will listen what an awful expierence I had with them. I let them pull my credit, I gave them personal banking information for a xxxxxxxx fraud. I am going to show the add to an atorney and explain in detail what happened and I hope to god there is something he thinks we can sue for. More

Failed delivery!!! TWICE Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made avai Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made available for us and then when it came time to deliver they could never meet times. Forcing us to drive to them, or having them drop off at another date. I still don't have the car after two failed delivery dates and now I'm debating if I should go in a different direction. They also lack customer service at the local shops. I wouldn't recommend them Emily & Johnny Antram More

Not quite different as a regular dealership Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I ge Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I get a call... their transport truck has broken down, and next available delivery date is 12 days later. After talking and working with one representative and two supervisors, they were unwilling to budge on any sort of compensation for the predicament their faulty equipment put me in. To sum up, their “no haggling” policy works both ways, if they drop the ball YOU are the one that suffers for it. More

The worst! sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experi sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experience ever. Will only buy from Carsense! More