Carvana

Lack of Communication I loved the idea of Carvana and the car is great. Customer service when I call on the line is good too, people are sweet. The actual organization in I loved the idea of Carvana and the car is great. Customer service when I call on the line is good too, people are sweet. The actual organization in getting things done- terrible. I called them to see what all I needed to make sure to get them for the tag transfer. Got the information needed the next day. Called them to check to see if they received it, needed a different type of picture with more specifics. Called them after I sent that in to check to see if they got that picture. They did but they actually wanted this type of picture instead. I have called numerous times and have been on hold each time for a LONG TIME. At the end of it- I am having to drive a borrowed car because my tag has expired after weeks of trying to get this taken care. They have told me they are expediting this, but the timeline is the same as it was when things were not expedited. They told me they would call me back, but only 1 of the customer service reps out of many followed through. They told me I was the one to blame and they will not do anything for me (helping with a rental or anything). I literally tried to get them the information the day after I called them to ask what they needed. Have been the only one the follow up with them. If you want a great car, yes, go with Carvana. I you want to actually be able to legally drive you car and not get the blame casted on your after spending hours of your time trying to reach out to them- stay clear! More

Tread Lightly and do your research Financing approval was smooth,Paper work was a bit of a hassle, Had to sign the contract 3 times. (2nd time for full name to be added and 3rd time for Financing approval was smooth,Paper work was a bit of a hassle, Had to sign the contract 3 times. (2nd time for full name to be added and 3rd time for delivery reschedule which was a day early, which was great they called and asked did I want it a day early, the only hiccup was changing the insurance policy to start a day earlier. There were a few more very light dents and scratches (inside and out)than listed on the website, (not enough to make a deal breaker) Delivery people were very nice and made the delivery process very pleasant. Vehicle was clean but not detailed. There is a deference between clean and detailed. I was able to inspect the vehicle and test drive it before taking ownership of it. Just by my quick inspection everything looked good as best I could see. I really don't think the 150 point inspection is done as per the website states. Here is why I say that(tires needed to have the air pressure checked(had 41 lbs of air in each tire which was over the recommendations and is dangerous) they needed rotated and balanced, Had tires checked, rotated,balanced and tire store says front tires should be replaced they are just barely over spec requirements. engine air filter was very dirty, which makes me wonder about the other filters, such as fuel, trans,oil etc...Not really any cheaper than a dealership because I looked up the retail on car fax and edmonds which was pretty close to what I paid. And after checking at some online dealers they had the same vehicle with the exact options at about 1000 dollars less. anyway I am pleased with it and have plenty of warranty(some left on vehicle and some I purchased just in case and time will tell. And it has a new battery which is ok but makes me wonder why a new battery on a three year old vehicle? It was in overall good shape for a 55800 mile 2016 but not in as Great as it should have been for that mileage and age. More

You will regret financing Carvana themselves makes it easy to get a car. The ease ends there. If you do any financing they will use Go Financial, who is now Bridgecrest, and Carvana themselves makes it easy to get a car. The ease ends there. If you do any financing they will use Go Financial, who is now Bridgecrest, and they are literally the worst to work with. We made our final payment in April 2018. I called last week to ask why after a year I still don't have my title. I was told to call back in 3-5 days and they would have a fedex number, their system forgot to update to show it was paid off. I called today, 5 business days later, and was told to call back in 3-5 more business days to get fed ex tracking. They just called me back to tell me they do electronic titles only and they just released my title "so we are done with this matter". They told me if I want my title I need to go to the DMV to get it printed. I've never heard of such garbage. Takes an entire year where they still owned my car, and now they literally told me "we did our part, if you want your title go get it". Never again. I will never use Carvana nor will I recommend them as long as they force you to use such a terrible finance company. More

Great Experience--UNTIL it is time to get registration We had a great experience until we had to deal with the registration team. We are almost 2 months in to the process and I am driving around in a car w We had a great experience until we had to deal with the registration team. We are almost 2 months in to the process and I am driving around in a car with an expired tag. Every person we speak to tells us something different. Last week we got the "apology" email and stated it was rectified and we could get a tag at our local tag office. Nope. Still not done. Completely unacceptable. Next time we will go to a local dealership that knows what they are doing. Meanwhile, I am over here driving a car with expired registration/tag...waiting to get pulled over. More

Delayed delivery Everything in the beginning was great until delivery. Pushed appointment to drop off back 7 days, was told sorry and that they could not compensate in Everything in the beginning was great until delivery. Pushed appointment to drop off back 7 days, was told sorry and that they could not compensate in any way. Not satisfied with my experience. More