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Carvana

Tempe, AZ

3.4
10,126 Reviews

HQ

Tempe, AZ

85281

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10,127 Reviews of Carvana

June 19, 2019

Terrible Customer Service My husband and I just had the absolute worst experience with Carvana. The car we purchased was listed at a higher trim level than it actually was. Aft More

by Terracg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Customer service manager
Jun 26, 2019 -

Carvana responded

Purchasing a vehicle online is far different than the typical car buying experience. Carvana understands that communication and transparency is essential to delivering a positive experience with your purchase. It is clear that we have dropped the ball during your purchase process. We genuinely apologize for the delivery delay and error with your vehicle annotation. The incorrect trim level listed on your vehicle is understandably frustrating and we apologize for this surprise that you received at your delivery. Your overall experience does not reflect the convenience and ease that we hope to provide for every customer, and for that we are truly sorry. We believe that listening to our customers is the best way to learn and grow, so we appreciate your honest review and we will be taking points of your experience into consideration for improvement.

June 13, 2019

TERRIBLE, Liars and cheats! I have to start by saying the purchase was easy... BUT, it went down hill VERY VERY quickly after that! This company has the worst customer service I More

by tdl8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everybody in what they call the post-sales office.
Jun 16, 2019 -

Carvana responded

We want to sincerely apologize for the delay in your registration. We are glad to see that you have been in communication with our leadership in order to work towards a resolution. Although we know that apologizes do not correct the situation, please know that we are apologetic and so glad to see we are working to correct this error. We appreciate your patience and willingness to work with Carvana. We look forward to resolving your concerns.

June 13, 2019

I firstly was quoted 26,000 reduced 7,000 after signing up. Fraudulent practice of enticing quotes for trade in value, and after new car was chosen, and credit report inquiries, and loan details, Carvana dropp More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Online
Jun 16, 2019 -

Carvana responded

Carvana appreciates you reaching out regarding your experience with us. We know how frustrating it must have been when your appraisal was adjusted. Carvana uses an algorithm using the answers you provide us along with information pertaining to your Vehicle Identification Number. We pride ourselves on transparency, and it is never our intention to do anything that would not reflect that. We apologize that you had a bad experience with us, and we would love the opportunity to turn it around.

June 11, 2019

Seemed promising but ultimately disappointed Purchased a used Chrysler Pacifica. The entire experience was fairly seamless until I went to pick the car up. The information on carvana listed the c More

by tewellce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
trina
Jun 13, 2019 -

Carvana responded

Thank you for sharing your honest feedback. We are disappointed to hear that your vehicle did not arrive as described online. When things do not go as planned it is our priority to make them right. After review we are happy to see that you did not move forward with this vehicle and instead are going to choose a different vehicle that has the features you are looking for. We will be here for you every step of the way should you have any questions or concerns!

June 11, 2019

So easy Dealing with Carvana is the opposite of a dealership in person. The haggling game and "let me talk to my manager" gets old real fast. Carvana is More

by nhsoxfans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David delivered the truck and thoroughly went through everything.
June 08, 2019

Where is the 150 point inspection? Got my Honda FIT and took it to the Honda car dealer for the airbag recall (because Carvana refused to get it fixed before delivery and I have to sig More

by Felix L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah and Robert
Jun 13, 2019 -

Carvana responded

Thank you for providing your feedback in regards to your experience with Carvana. We apologize about the disappointing experience you had and we understand that it is always frustrating and concerning when an issues arises. We have been unable to locate your account to look into this matter further. Please reach out to our repair team at (800) 333-4554 so we can review your account thoroughly and make matters right. We appreciate your honest feedback as we look forward to working with you to find a resolution!

Jun 15, 2019 -

Felix L responded

As I said before I already called your CS to report the situation, and they just kept giving me all these excuses. I spent way more time because of your crappy car. Your used car experience is totally waste of my time.

June 06, 2019

David was amazing! I was not the ideal customer, but David stuck with me all the way. He was very patient and clear and the car pickup + check was delivered perfectly. V More

by Deejdeejdeej19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
June 04, 2019

Alison made everything super simple We were a little hesitant to work with Carvana because we didn’t know much about them but our consultant Alison Rose did an excellent job of assisting More

by Jriddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Rose
June 03, 2019

Simple and Easy process I was selling my car, and the process was quite simple, best thing was everything went through texting, I did not even call no person and they gave me More

by Sagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny,Gabriel.
June 01, 2019

Buyer Beware! Do not buy from Carvana ever! In less than a year I have had to replace all tires, battery, struts, etc. I am really starting to doubt the actual mile More

by Czylane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack
Jun 10, 2019 -

Carvana responded

Thank you so much for taking the opportunity to provide a review of your Carvana purchase experience. We are terribly sorry to hear of the mechanical issues that you have experienced. We do ensure that each mechanical component meets our standards during the 150-point inspection. We are saddened to hear that you are now having issues with your engine, this would be addressed by our third party warranty. Regarding your extended warranty, you would have received information related to SilverRock at the time of delivery in your blue delivery packet. We encourage you to reach out should you have any questions related to your warranty and next steps.

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