Carvana

Failed delivery!!! TWICE Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made avai Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made available for us and then when it came time to deliver they could never meet times. Forcing us to drive to them, or having them drop off at another date. I still don't have the car after two failed delivery dates and now I'm debating if I should go in a different direction. They also lack customer service at the local shops. I wouldn't recommend them Emily & Johnny Antram More

Not quite different as a regular dealership Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I ge Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I get a call... their transport truck has broken down, and next available delivery date is 12 days later. After talking and working with one representative and two supervisors, they were unwilling to budge on any sort of compensation for the predicament their faulty equipment put me in. To sum up, their “no haggling” policy works both ways, if they drop the ball YOU are the one that suffers for it. More

Beware! They take all your data and then they just accept wr Everything looks nice while you're seeing cars. Then they ask you to upload all kind of delicate information (Paystubs, photo ID...) and with no reaso Everything looks nice while you're seeing cars. Then they ask you to upload all kind of delicate information (Paystubs, photo ID...) and with no reason when they decide not to sell you the car (literally, with NO explanation), they only accept you sending them a letter. Really, a written letter. Beware of them! More

The worst! sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experi sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experience ever. Will only buy from Carsense! More

Liars! Went through the process of purchasing a van from them. Day if delivery, I was told they found a cut seatbelt that needed replaced. Was told it would Went through the process of purchasing a van from them. Day if delivery, I was told they found a cut seatbelt that needed replaced. Was told it would take 2 weeks to get the seatbelt in and replaced with delivery on the following day. Delivery day arrives and I get another phone call stating that the seatbelt still hasn’t been fixed and will be another 2 weeks for delivery. Advocate on the phone says he’s “sorry” and wishes there was something he could do. Cancelled the order and going local to look for a van. No transparency or truthfulness to this company. Will never recommend because of these shady practices. More

Buyer Beware BIG TIME! I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they ar I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they are grinding away at the rotors and oh what's that? A FIRE!! Yes, actual FLAMES from my rear driver's side braking system. I contact Carvana, they will do nothing, claim it's "wear & tear". I get the BBB involved as this is NOT wear & tear, this is a defective vehicle. Carvana requests documentation from a certified repair facility. I send documents from TWO different places supporting that this is NO WAY wear & tear! Carvana STILL refuses to do anything. I am a single mom, on medical leave with ZERO income who now has a vehicle that I CANNOT drive because it is unsafe and could catch fire again at anytime (per both mechanics). Buyer beware!!! This "company" has no problem selling defective vehicles and will refuse to do anything about them but to blame you the customer. I will NEVER buy from here again and make sure everyone I know knows to stay FAR away!!!! More

Don’t trust their inspection or process The buying experience was pretty good...easy to search inventory, and the vehicles are a fair price. However, I had several issues with my purchase The buying experience was pretty good...easy to search inventory, and the vehicles are a fair price. However, I had several issues with my purchase. 1) They forgot to make the payment to my bank for my existing loan on the vehicle I traded in, and I called them to ask about it a couple days before the payment date, and luckily they were able to get the payoff completed in time. If I hadn't called there would have been late charges. 2) The '150 point inspection' is a joke. We noticed spongy braking a day after driving the vehicle, and it turned out all 4 brake rotors were completely rusted and the pads and rotors had to be replaced. The mechanic said it was the worst they've seen, but the car was originally from New Jersey where rust buildup is a lot more prevalent, and this was in AZ. 3) When I took the vehicle in for a scheduled inspection to the dealer 15 days after purchase, they found the power steering was leaking, the battery was almost dead, and the alignment was off. Also the front tires were 7/32 and the rear were 8/32 in tread depth (basically I'm going to have to spend $700 in the next 6 months to replace them).. Carvana's 100 day /4,189 mi warranty covered the repairs (totaling $2,500 so far), but if I relied on Carvana's inspection, I would have been screwed. More

Terrible Customer Service My husband and I just had the absolute worst experience with Carvana. The car we purchased was listed at a higher trim level than it actually was. Aft My husband and I just had the absolute worst experience with Carvana. The car we purchased was listed at a higher trim level than it actually was. After the car was delivered six days late, we immediately rejected it because it wasn’t the right trim and called customer service. The CS manager basically admitted it was a typo and said there was nothing Carvana would do to remedy the situation. We took out a loan that affected our credit, and now we won’t even buy a car from Carvana, meaning we’ll have to apply for *another* loan from another financial institution. This has been the worst customer service experience of my adult life - the car was late and wasn’t even what it was listed as! More