Carvana

Fraud BMW 650i.... piece of crap. Listed as good condition on website. The guy who came to deliver it said he wouldn't accept the car himself. Interior was BMW 650i.... piece of crap. Listed as good condition on website. The guy who came to deliver it said he wouldn't accept the car himself. Interior was trashed and the car smelled like a dead animal. The delivery guy said the detail shop couldn't get the smell out. Based on Carvana's website a car in this condition shouldn't even be for sale ob their site. The car wasn't even the color that was listed. The website said blue and the car was black. Supper pissed off. Will never use Carvana again and will make it a point to tell anyone who will listen what an awful expierence I had with them. I let them pull my credit, I gave them personal banking information for a xxxxxxxx fraud. I am going to show the add to an atorney and explain in detail what happened and I hope to god there is something he thinks we can sue for. More

Failed delivery!!! TWICE Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made avai Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made available for us and then when it came time to deliver they could never meet times. Forcing us to drive to them, or having them drop off at another date. I still don't have the car after two failed delivery dates and now I'm debating if I should go in a different direction. They also lack customer service at the local shops. I wouldn't recommend them Emily & Johnny Antram More

Not quite different as a regular dealership Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I ge Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I get a call... their transport truck has broken down, and next available delivery date is 12 days later. After talking and working with one representative and two supervisors, they were unwilling to budge on any sort of compensation for the predicament their faulty equipment put me in. To sum up, their “no haggling” policy works both ways, if they drop the ball YOU are the one that suffers for it. More

Beware! They take all your data and then they just accept wr Everything looks nice while you're seeing cars. Then they ask you to upload all kind of delicate information (Paystubs, photo ID...) and with no reaso Everything looks nice while you're seeing cars. Then they ask you to upload all kind of delicate information (Paystubs, photo ID...) and with no reason when they decide not to sell you the car (literally, with NO explanation), they only accept you sending them a letter. Really, a written letter. Beware of them! More

The worst! sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experi sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experience ever. Will only buy from Carsense! More

Liars! Went through the process of purchasing a van from them. Day if delivery, I was told they found a cut seatbelt that needed replaced. Was told it would Went through the process of purchasing a van from them. Day if delivery, I was told they found a cut seatbelt that needed replaced. Was told it would take 2 weeks to get the seatbelt in and replaced with delivery on the following day. Delivery day arrives and I get another phone call stating that the seatbelt still hasn’t been fixed and will be another 2 weeks for delivery. Advocate on the phone says he’s “sorry” and wishes there was something he could do. Cancelled the order and going local to look for a van. No transparency or truthfulness to this company. Will never recommend because of these shady practices. More

Buyer Beware BIG TIME! I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they ar I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they are grinding away at the rotors and oh what's that? A FIRE!! Yes, actual FLAMES from my rear driver's side braking system. I contact Carvana, they will do nothing, claim it's "wear & tear". I get the BBB involved as this is NOT wear & tear, this is a defective vehicle. Carvana requests documentation from a certified repair facility. I send documents from TWO different places supporting that this is NO WAY wear & tear! Carvana STILL refuses to do anything. I am a single mom, on medical leave with ZERO income who now has a vehicle that I CANNOT drive because it is unsafe and could catch fire again at anytime (per both mechanics). Buyer beware!!! This "company" has no problem selling defective vehicles and will refuse to do anything about them but to blame you the customer. I will NEVER buy from here again and make sure everyone I know knows to stay FAR away!!!! More