Carvana

Failed delivery!!! TWICE Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made avai Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made available for us and then when it came time to deliver they could never meet times. Forcing us to drive to them, or having them drop off at another date. I still don't have the car after two failed delivery dates and now I'm debating if I should go in a different direction. They also lack customer service at the local shops. I wouldn't recommend them Emily & Johnny Antram More

Not quite different as a regular dealership Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I ge Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I get a call... their transport truck has broken down, and next available delivery date is 12 days later. After talking and working with one representative and two supervisors, they were unwilling to budge on any sort of compensation for the predicament their faulty equipment put me in. To sum up, their “no haggling” policy works both ways, if they drop the ball YOU are the one that suffers for it. More

Beware! They take all your data and then they just accept wr Everything looks nice while you're seeing cars. Then they ask you to upload all kind of delicate information (Paystubs, photo ID...) and with no reaso Everything looks nice while you're seeing cars. Then they ask you to upload all kind of delicate information (Paystubs, photo ID...) and with no reason when they decide not to sell you the car (literally, with NO explanation), they only accept you sending them a letter. Really, a written letter. Beware of them! More

The worst! sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experi sold my life partner a wrecked car. Problems with transportation with the possible swap forcing her to drive there again. Lost her title! Worst experience ever. Will only buy from Carsense! More

Liars! Went through the process of purchasing a van from them. Day if delivery, I was told they found a cut seatbelt that needed replaced. Was told it would Went through the process of purchasing a van from them. Day if delivery, I was told they found a cut seatbelt that needed replaced. Was told it would take 2 weeks to get the seatbelt in and replaced with delivery on the following day. Delivery day arrives and I get another phone call stating that the seatbelt still hasn’t been fixed and will be another 2 weeks for delivery. Advocate on the phone says he’s “sorry” and wishes there was something he could do. Cancelled the order and going local to look for a van. No transparency or truthfulness to this company. Will never recommend because of these shady practices. More

Buyer Beware BIG TIME! I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they ar I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they are grinding away at the rotors and oh what's that? A FIRE!! Yes, actual FLAMES from my rear driver's side braking system. I contact Carvana, they will do nothing, claim it's "wear & tear". I get the BBB involved as this is NOT wear & tear, this is a defective vehicle. Carvana requests documentation from a certified repair facility. I send documents from TWO different places supporting that this is NO WAY wear & tear! Carvana STILL refuses to do anything. I am a single mom, on medical leave with ZERO income who now has a vehicle that I CANNOT drive because it is unsafe and could catch fire again at anytime (per both mechanics). Buyer beware!!! This "company" has no problem selling defective vehicles and will refuse to do anything about them but to blame you the customer. I will NEVER buy from here again and make sure everyone I know knows to stay FAR away!!!! More

Don’t trust their inspection or process The buying experience was pretty good...easy to search inventory, and the vehicles are a fair price. However, I had several issues with my purchase The buying experience was pretty good...easy to search inventory, and the vehicles are a fair price. However, I had several issues with my purchase. 1) They forgot to make the payment to my bank for my existing loan on the vehicle I traded in, and I called them to ask about it a couple days before the payment date, and luckily they were able to get the payoff completed in time. If I hadn't called there would have been late charges. 2) The '150 point inspection' is a joke. We noticed spongy braking a day after driving the vehicle, and it turned out all 4 brake rotors were completely rusted and the pads and rotors had to be replaced. The mechanic said it was the worst they've seen, but the car was originally from New Jersey where rust buildup is a lot more prevalent, and this was in AZ. 3) When I took the vehicle in for a scheduled inspection to the dealer 15 days after purchase, they found the power steering was leaking, the battery was almost dead, and the alignment was off. Also the front tires were 7/32 and the rear were 8/32 in tread depth (basically I'm going to have to spend $700 in the next 6 months to replace them).. Carvana's 100 day /4,189 mi warranty covered the repairs (totaling $2,500 so far), but if I relied on Carvana's inspection, I would have been screwed. More

Terrible Customer Service My husband and I just had the absolute worst experience with Carvana. The car we purchased was listed at a higher trim level than it actually was. Aft My husband and I just had the absolute worst experience with Carvana. The car we purchased was listed at a higher trim level than it actually was. After the car was delivered six days late, we immediately rejected it because it wasn’t the right trim and called customer service. The CS manager basically admitted it was a typo and said there was nothing Carvana would do to remedy the situation. We took out a loan that affected our credit, and now we won’t even buy a car from Carvana, meaning we’ll have to apply for *another* loan from another financial institution. This has been the worst customer service experience of my adult life - the car was late and wasn’t even what it was listed as! More

TERRIBLE, Liars and cheats! I have to start by saying the purchase was easy... BUT, it went down hill VERY VERY quickly after that! This company has the worst customer service I I have to start by saying the purchase was easy... BUT, it went down hill VERY VERY quickly after that! This company has the worst customer service I have ever dealt with. They do not do a single thing they promise and waste A LOT of their customer's time! I received my vehicle and inspected it before taking delivery, everything looked good. After 3.5 weeks I took it on the freeway for the first time. A piece of the bumper popped off and another piece was sticking out slightly by the time I got to where I was going. Upon further inspection I could see that the vehicle was in a accident and the pieces were glued down so that it would at least last through the 7 day return window. So lie #1: All their vehicles have a clean crash history. Now I have to waste my time taking it to a body shop to get proof that it was in a previous wreck and then deal with these incompetent people to try to get something done about it.(I'm guessing they will not do anything because they are LIARS and their glue lasted just long enough to blame me for the damage!!) Issue #2: With 10 days left on my temporary tags I had not received my license plates yet so I called them on a Thursday. They said there was an issue with the paperwork(so they made a mistake) but it was corrected and I would get my plates on Monday. No plates on Monday so I called and they promised they would be here Tuesday. No plates on Tuesday either, no surprise! Called more than a dozen times that week and called the DMV 4 times to verify their stories(they were all lies and the DMV had no record of my vehicle). I was promised 3 emails and 4 phone calls back but got NOTHING! I was also promised the tracking number for the shipment to the DMV and got the wrong tracking number, still haven't received the correct one even though it was promised to me by at least 4 people I spoke to.(I am guessing they never sent the paperwork so they don't have a tracking number and they are buying time so they can send in the paperwork) As of this writing the DMV has no record of my vehicle even existing(Carvana had an excuse for that also), Carvana has told me multiple lies and made up multiple excuses/stories about where my plates are. I currently CANNOT legally drive my new vehicle because the temp tags are expired and I am waiting on these incompetent morons to get their stuff together and actually do their jobs. It's been 11 days since they promised my plates would arrive and I haven't been able to legally drive my vehicle for 4 days now but they don't seem to care. No plates and the DMV still has no record of my vehicle in their system. I would NEVER do business with these people again and would give them -5 stars if I could. They took my down payment out of my bank account within hours of my 7 day trial being over. They don't give a crap about their customer's after they get their money. UPDATE 6/12/18: Called the idiots at Carvana again for the 11th business day in a row and MORE lies and excuses. They claimed all last week that I would get my plates by 6/11/19 after promising them on 6/3 and 6/4. Guess what? NO PLATES and it is now close of business 6/12. 2 more people promised to call me back and didn't. Talked to another incompetent moron today that refused to do anything for me and still has no answer on when my plates will get there. They are blaming it on a third party company but refuse to tell me who that is or what their contact info is. They claim they aren't customer facing. I think it's another LIE and Carvana just doesn't want to admit they continue to screw up!! The person that replied to this review with a cut and paste canned response said they would try to come up with a resolution for me but they have refused to do anything during the 18 phone calls I have now made to them. Maybe hiring a lawyer and threatening to sue these morons will get them to finally do something! More