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Carvana

Tempe, AZ

3.5
10,125 Reviews

HQ

Tempe, AZ

85281

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10,125 Reviews of Carvana

August 10, 2019

Amazon for Car Buying The entire process is smooth and easy. My Wife and I have now purchased 2 vehicles through Carvanna in the past two months, and I'm certain we'll do t More

by Sarah0608!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot recall.
August 10, 2019

Pretty good for the most part Overall I had a good experience. I got the car I wanted for about $1000 less than I probably would have paid at a conventional dealer. There were so More

by GSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember, why is this a required field?
August 08, 2019

If I could give a zero, I would. This has been a bad experience since the beginning - and unfortunately, it's not over. My coworker had a great experience with Carvana, so we decided More

by Ticked Consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sundry voices on the telephone
Aug 10, 2019 -

Carvana responded

We appreciate your review and sharing your concerns with us as we are always looking to improve at Carvana. We value your interest as a consumer and greatly apologize for any inconvenience that occurred while partnering with us. We are currently experiencing longer than usual wait times and apologize for this as we understand how important it is to address our customers concerns. We do have a process with our 3rd party vendor regarding mechanical issues, and we apologize that the communication may have not been clear and concise. Once vehicles are returned during the 7-day money back return policy, they are moved into quality control and inspected. We would be more than happy to take a closer look at the situation and remedy your displeasure. If your have not already been assisted, please feel free to reach us at 800-333-4554 or contact us via chat. Thank you for your feedback.

August 08, 2019

Excellent service I was contacted by Andrew Hill of Carvana about a car I had recently advertised on the web. Andrew explained the process and asked me some questions More

by M3happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hill, Top Notch
August 08, 2019

Bad experience Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoev More

by Clk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Calvin Carvana
Aug 10, 2019 -

Carvana responded

Thank you for taking the time to write to us in regards to your experience with Carvana. It is disheartening to read that you received two different vehicles and both had concerns. Our Inspection Centers complete an 150-point inspection to ensure that each car is fully detailed and within Carvana standards prior to delivery. We sincerely apologize if this was not the case.We were unable to locate your account for further support, so please reach out to our team at (800) 333-4554 if you have any further questions. We appreciate your honest feedback and will be passing it along to the appropriate parties to better our processes and procedures.

August 07, 2019

Best service! Carvana is lifesaver! Had a great experience dealing with the company. Positive and polite people, easy access through the chat or phone call. Thank y More

by AZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
August 06, 2019

Fantastic! Very Happy Very impressed with the Carvana process. Car was easy to evaluate on line, assessment of pictures and description were very fair for how the car actua More

by andrekingmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
August 05, 2019

Awful service! Definitely look elsewhere! What a awful scenario. I received an appraisal one day ago and regenerated an appraisal before dropping off the car and they refused to honor the new More

by davevt98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alva
Aug 06, 2019 -

Carvana responded

Thank you for taking the time to reach out to us regarding your experience.  We apologize for all of the issues you have encountered while selling your vehicle to Carvana.  We aim to make our process easy and stress free, as we understand your time is valuable.  Our questionnaire proposal tool provides each customer a real time appraisal of their vehicles value, which is valid for 7 days.  If a customer submits a new questionnaire, the customer will have to complete the process as a new appraisal.  We apologize this information was not communicated clearly and concisely to you.  Please know we appreciate your feedback and will continue to assist with any questions or concerns as we here to help.

August 05, 2019

Bad Experience This Time - Second Car I Purchased I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buy More

by Kevin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember names
Aug 06, 2019 -

Carvana responded

Thank you for taking the time to leave a review. We are grateful that you decided to return to us for a second vehicle, however we are terribly sorry to hear that we did not live up to your expectations this time around. It is our goal to give every customer a top notch experience every time, and when that doesn’t occur, we want the opportunity to rectify it and turn things around. Please give us a call at 1.800.333.4554. We value you as a customer and want to hear more about what happened and see how we can restore your confidence in us. We appreciate your time and look forward to hearing from you.

August 04, 2019

Fantastic Super easy and great customer service I would recommend these guys to my friends and family when looking to sell their car in a pinch More

by Kg88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan
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