Carvana

If I could give a zero, I would. This has been a bad experience since the beginning - and unfortunately, it's not over. My coworker had a great experience with Carvana, so we decided This has been a bad experience since the beginning - and unfortunately, it's not over. My coworker had a great experience with Carvana, so we decided to give it a try....And even if you have a good experience, be prepared to have to wait hours for a call back on even the smallest issue.....We loved the first car we test drove - a 2014 Expedition - but it had a slow leak in the front tire. We notified Carvana and made arrangements for them to pick up the car. In the meanwhile, we found that my husband's financing terms with Carvana were much better than what I had been quoted. We asked that when they returned to car to us, we switch the financing to him. Then Carvana lost the car. Then Carvana said the car had been promised to someone else. Then Carvana said we could get the car..... The car was returned to us 7 days later. That afternoon when we went to drive it, the low tire pressure light was on. When we called Carvana about the tire, they said that the slow leak had been noted but since we had decided not to purchase the car (not true) they had chosen not to fix it. (Even if we had decided not to purchase the car, it was a known defect that they chose to ignore.) We were told that we'd need to take the car to an ASE certified technician and that Carvana would cover the repair - including the $50 deductible. Of course, to find an ASE certified technician, I had to log into their 3rd party warranty site using our Carvana paperwork. Guess what - Carvana hadn't entered the paperwork, so we had to wait another 24 hours. After taking the car in, the mechanic called and told us that Carvana had refused to pay for the tire and that he'd discovered a "significant" leak in the power steering line. My husband and I tried calling Carvana back beginning at 3pm today. Finally, after 7pm, someone chose to call us back. In a way, the fact that they didn't fix the leak was a blessing since the mechanic found the power steering leak. Carvana's unwillingness to accept responsibility (they continue to call this a miscommunication) is mind boggling. We still haven't gotten confirmation from Carvana that they are paying for the tire, but you better believe that we will never ever darken the door of this slap dash sorry excuse for a dealership again. As my husband said, we're going back to Carmax where they treat us like customers, not suckers. More

Bad experience Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoev Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoever is responsible at the check points is failing miserably. More

Awful service! Definitely look elsewhere! What a awful scenario. I received an appraisal one day ago and regenerated an appraisal before dropping off the car and they refused to honor the new What a awful scenario. I received an appraisal one day ago and regenerated an appraisal before dropping off the car and they refused to honor the new amount. I spent over an hour taking to various representatives and despite a difference of only $300, they were unwilling and unable to fix the situation even though they agreed that the revised price was accurate. They wanted me to take the car and come back the next day in order to get the $300. Overall, I despised this transaction and would be extremely hesitate to deal with Carvana in the future. I would look into Vroom or CarMax for a better service. For a company that prides themselves on technology, they couldn't figure out how to fix a $300 discrepancy. So poor! More

Bad Experience This Time - Second Car I Purchased I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buy I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buying a Kia Sedona from them was one of the worst experiences I have ever had buying a vehicle. I think their issue was they might have been getting new computer systems, but wow. I signed the contract around 5 times because they kept changing things on it or said I had never signed it. They once told me they could not deliver the vehicle on the promised date because it had drive-train issues, then called me a day later and said that was a mistake. When we picked up the vehicle we had a small problem, but finally we signed all the documents to pick up the car, and were shown the car and told to take it for test ride and if we had any questions the salesperson would be there to answer them. We took it around the block and when we got back my wife walked inside yelling for someone but nobody was around. Since we had signed the documents we left and drove home. When we got home, we got a call from them dressing us down for taking the car without signing all the documents. I requested they bring them to me, but they said no, so we had to drive 30 minutes back to Carvana. When I got in the car and adjusted the seatback to fit me instead of my wife, the seatback reclined all the way to a laying down position and wouldn't raise again. I had to use a pillow to prop up my back so I could drive it back to Carvana. When we got there we were told Carvana would not fix it. We had to drive it to the Kia dealership and have them fix it (but was covered by the Kia warranty). Overall, it was an extremely frustrating and difficult way to buy a car. I get the sense that Carvana has expanded too quickly and has let their quality mission fall by the side in favor of sales volumes. More