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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

August 18, 2019

Taking Forever to Get My Car! Very Unsatisfied! The company has failed to deliver my car in a timely manner. I got my paperwork completed and submitted way ahead of time. Almost a month and still no More

by LC1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Aug 22, 2023 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us.

August 18, 2019

EGolf Bonanza Very impressive service and satisfaction guaranteed. I was very excited about this car and my new family is definitely gonna love it. If you’re think More

by SignedDc82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allyson
August 18, 2019

They bought my car Perfect process start to finish All promised kept. Hassle free. Took a bit long for them to make an appointment to pick up the car, however. More

by Rayadogs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan
August 18, 2019

The site is unique, but they drag there feet. Took 2 hrs. And the interest is unreal. I followed the guidelines and they did nothing fast. Truck is overpriced and there reviews dealing with regist More

by Jspaded
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Automated
Aug 22, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

August 18, 2019

Superior, effortless service The absolute easiest, safest, most efficient, above board car sale experience of my life. Autotrader is a waste of time, money and energy. I rec More

by Kwburt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan
August 17, 2019

Fake promises and fake website advertisement Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even aft More

by yuenyihochiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I forgot
Aug 22, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

August 17, 2019

Filthy car, poor customer service can't do anything. I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that t More

by ab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't remember
Aug 22, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

August 17, 2019

Steer clear from Carvana!!!!! **ZERO STARS** I don't even know where to begin with my saga. My goal was simple. I wanted a VW Passat. The poor man's Audi A6. And boy, did th More

by Steve_Bier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Aug 22, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please contact us at (800) 333-4554; our team would be happy to address your concerns.

August 16, 2019

Fair Offer with easy Pick up! Tried selling moms car on Craigslist. Lots of scammers. Carvana reached out to me about selling it to them by offering me a fair price for my car. More

by OJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan, Rush(last name)
August 15, 2019

Buyer beware!!! Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was da More

by BWass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Aug 22, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

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