Carvana

AWFUL DON'T TRUST THEM I'm a resident in Houston and I recently purchased a car through Carvana. This was my first time purchasing a car so I was very thorough with my contr I'm a resident in Houston and I recently purchased a car through Carvana. This was my first time purchasing a car so I was very thorough with my contract and car fax. I had it read over with my boyfriend who was co-signing with me. I sent it over to my mom to check over as well. It was a great deal, 2016 dodge challenger under 30,000 miles, no cosmetic imperfections for 20,700. The car was delivered to me at the beginning of July, and before I even got out to the car the gentleman who was dropping it off told me he had noticed some cosmetic issues. Then after doing a walk through I noticed quite a bit more. I was told by the gentleman that the pictures would be submitted and to wait to hear from them about what could be done. I eventually was informed to take it to a body shop and get an estimate. That was done.  Then I was told to wait for confirmation for the repairs to be approved. As the car was listed with no imperfection I was highly motivated to think they would not refuse the repairs. While waiting for the approval I noticed the car had a coolant leak. I informed carvana and was again told to get an estimate then submit it and wait for approval. However the car still had a couple months of the manufacturer's warranty on it so I just had it repaired under that. That was 2 days without my car, and a couple weeks pass and I was still waiting for approval for the cosmetic issues. I eventually called them and found it they had been approved I just hadn't been made aware. I was supposed to receive a text message, however, I didn't get it. I can understand technology mistakes happen sometimes though. I was finally able to take the car to the body shop on August 5th. That following friday, August 9th, my repair advisor called me to inform me that the team had removed the bumper to get to some repair areas and noticed quite a bit of hidden damage. I had them stop repairs and contacted carvana. Since finding the hidden damages I have spent over 5 hours on the phone with them. Multiple 24 hour approval days and found out the car had 13,000 dollars of damage between the cosmetics and the hidden repair. 10,000 dollars of it being hidden under the bumper and lights and grill being glued together as well as the reinforcement bar being dented in multiple areas. I asked to return the car and pick out another one of equal value, with my personal understanding that they sold me a car with extreme damages and was concerned that there are other hidden damages. They have refused to honor my original terms, now requiring a 6000 dollar down payment and a 24 percent interest rate compared to my original 0 down and 12ish percent interest rate. When I asked why I could not have the original terms thet said because they no longer offer co signing and they would not transfer the terms to a different car, even though had the car I had originally chosen not been damaged I would have the car with those terms still.  So now my credit has been dinged twice due to the hard pull required to to get my terms original and then dinged when I opened the loan, same for my boyfriend. On top of that I am without a car and unable to go somewhere else without paying extra due to my lowered credit score. Not to mention I just went through a whole buying process then the process of dealing with the repairs and now I am having to deal with trying to get the first months payment back, which can't be done until they have the car in the possession, which can't be done until the repairs are done.  I am unable to understand how they could do this to a customer who has done nothing wrong, I have been nothing but polite on the phone despite my growing frustration and I have been patient and in constant contact with them regarding everything. They sold me a car that should never have been listed, then refuse to honor the same interest and 0 down even for a car at the same price, and refuse to let my boyfriend co sign with me when it was allowed a month ago.  More

Taking Forever to Get My Car! Very Unsatisfied! The company has failed to deliver my car in a timely manner. I got my paperwork completed and submitted way ahead of time. Almost a month and still no The company has failed to deliver my car in a timely manner. I got my paperwork completed and submitted way ahead of time. Almost a month and still no car -- they keep blaming the DMV for the title and registration, but they did not bother to call me to tell me it was still delayed. They sent me a generic email stating there was a delay without details. They should call customers and explain themselves instead of sending impersonal and vague emails. To say that I am angry is an understatement. I am paying insurance on a car I don't even have in my possession and it is costing me money every single day. It would be too much to start the process all over again for the title and purchase, so I continue to play the waiting game. They offered to send me a check for my trouble but the time and aggravation this has caused me is so upsetting. I'm a pretty patient person but they have really pushed me over the edge. More

The site is unique, but they drag there feet. Took 2 hrs. And the interest is unreal. I followed the guidelines and they did nothing fast. Truck is overpriced and there reviews dealing with regist Took 2 hrs. And the interest is unreal. I followed the guidelines and they did nothing fast. Truck is overpriced and there reviews dealing with registration made me cancel my order. More

Fake promises and fake website advertisement Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even aft Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even after you provided everything that was asked before. More

Filthy car, poor customer service can't do anything. I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that t I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that they would reimburse me $100 to get it detailed. The car was filthy. There was pet hair, stains on the carpet, seats, roof, and there was an odor. None of this stuff was disclosed online. When I told her that it would take more than $100 to detail the car, she told me that was all they could do. There were no floor mats and the delivery driver said they took them out because they were stained and they would buy me new ones. The drivers side button to roll down the window did not work, which was also not disclosed online. There was a section of paint protector or wax that was dull on the trunk door. I declined the car. It has been a week and despite my calls, they have not sent back my third party loan money, so I have a car payment due it 2 days for a car I never took. The loan is also still on my credit report, making it difficult to get another loan for a different car. More