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Carvana
Tempe, AZ
10,125 Reviews
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10,125 Reviews of Carvana
August 04, 2019
amazingly uncomplicated and buyer friendly process We ordered a used Mercedes from more than 2000 miles away on a Monday. It was supposed to be delivered the following Saturday at 12:30 p.m. A Carvana We ordered a used Mercedes from more than 2000 miles away on a Monday. It was supposed to be delivered the following Saturday at 12:30 p.m. A Carvana truck pulled in that Saturday @ 12:29. The car was detailed, inside outside, a full tank of gas and in very nice condition. The 7 days 400 miles grace period for a return and full refund is remarkable. We had no technical problems with the car. I think it would be better to not just point out one minor scratch on the hood in the description and leave out some other even more visible dents and scratches, because it kind of makes you feel there is nothing wrong with the looks other than that one blemish on the hood. We bought extended warranty with Carvana, in the obligations it reads oil changes have to be done every 5000 miles. The manufacturer's warranty requires the service done every 10000 miles. That is something I still have to talk to Carvana about. Their warranty policy shouldn't overwrite the manufacturer's policies. A 15 year old neighborhood boy knew everything about Carvana and told his parents that he wants to have his car delivered in November on his 16th birthday the same way. Last not least the word Carvana should be included in their on-line spell checker :-) More
by gl4u2c
Employees Worked With
Mike Chadman
August 03, 2019
Too easy! I am very happy with my overall experience with carvana. Filled out a form online, uploaded a few pictures and set my appt for two days later. They d I am very happy with my overall experience with carvana. Filled out a form online, uploaded a few pictures and set my appt for two days later. They did their inspection and handed me my check. Their offer was just what I wanted also. Highly recommend. Safe and easy way to sell your car. Extremely happy with their service! More
by Mchllwtrs
Employees Worked With
Can’t remember:(
August 02, 2019
Nice and smooth deal I sold my Toyota camry to Carvana through KENNY. They were very helpful and calmly answered all my questions. Specially Kenny, very helpful and explai I sold my Toyota camry to Carvana through KENNY. They were very helpful and calmly answered all my questions. Specially Kenny, very helpful and explained me step by step everything. A+++++++ More
by Kasshy786
Employees Worked With
KENNY
August 02, 2019
Simple and painless Kenny was great from our first conversation to his followup after the transaction was complete. Carvana was higher than all the other offers I receive Kenny was great from our first conversation to his followup after the transaction was complete. Carvana was higher than all the other offers I received so it was a no brainier plus I didn't have to bring my vehicle anywhere like most of the dealers that contacted me requested. The actual pickup took less than 20 minutes. I would recommend Carvana to anyone looking to sell their vehicle. More
by Kderenard
Employees Worked With
Kenny
August 02, 2019
Do not do business with Carvana. Buyers BEWARE! Carvana registered my car for me, and they messed it up. They did not even bother to contact me. When I called them they told me to go to the DMV to Carvana registered my car for me, and they messed it up. They did not even bother to contact me. When I called them they told me to go to the DMV to get my temp tags expired. I spent 2 hours at the DMV, and they said it is illegal. Carvana put me in a rental car for 30 days. My plates finally arrived after spending hours on hold with Carvana getting the rental car an trying to find out the status of my plates. Once my plates finally arrived there was a mechanical issue with the car. Carvana said they "would" have covered it in the first 45 days. I explained that I was unable to drive the car due to their error. They acted like they would reimburse me, but then they never did. Carvana wants your money, and then they don't care what happens to you from there. They have the WORST customer service, and they are crooks! More
by Traci S
Employees Worked With
Andrew
August 01, 2019
These reviews are lies. Idiots. They offered me $150 for a 2012 Chevy Cruze with 125,000 miles. Fully loaded. These reviews are all lies or the people that wrote them are big Idiots. They offered me $150 for a 2012 Chevy Cruze with 125,000 miles. Fully loaded. These reviews are all lies or the people that wrote them are bigger idiots than the Carvana people that xxxxx them. Really upset that I am forced to give them 1 star... More
by Carvana Blows
Employees Worked With
Boba
August 01, 2019
Fantastic experience Experience of selling my car to Carvana was awesome and pretty simple & quick. No hassle. I would recommend Carvana to my family and friends. The team Experience of selling my car to Carvana was awesome and pretty simple & quick. No hassle. I would recommend Carvana to my family and friends. The team is very professional and helpful. More
by Koushik2019
Employees Worked With
David, Gabriela
July 31, 2019
They messed up the payment, I had to pay fees to correct it Recent purchaser of a Fiat 500e. I'm having problems paying for this vehicle. I have enough money in the bank to pay in full, and followed their d Recent purchaser of a Fiat 500e. I'm having problems paying for this vehicle. I have enough money in the bank to pay in full, and followed their directions to-the-letter for the Carvana team to inspect my bank account for sufficient funds by giving them my username/password. After this verification they couldn't correctly withdraw the funds when it came time to pay. I have asked several times for an explanation for the payment issue and it seems I get the runaround- from they couldn't find my account to perhaps a number was input incorrectly. They did not attempt to re-verify any of my bank info with me which leads me to believe they are having problems with their banking and/or IT process and putting the expense on me as the consumer to fix the issue. I was given a 4 day deadline to provide payment. Their fix was for me to wire the money to them ($45 at my bank) or by over-nighting a cashier's check ($15 for the check, $20 to overnight via USPS - plus I had to photocopy the check and provide the tracking number). I specifically asked if any of this was my fault and I was told "probably not". I work so I've been spending my lunch breaks going to the bank, and going to the Post Office - then talking on the phone with them since they want daily updates so this is turning into a multi-hour affair over several days. It's a shame because people have commented about the car, how nice it looks and of course the Carvana plates are on the front and rear bumpers so they end up asking about Carvana and the buying experience. I'm going to have to tell them truth now- that Carvana somehow messed up the transaction, pressed a 4-day deadline on me, and I had to pay these extra fees to deliver funds. More
by zorkolot
Employees Worked With
Yoyo
July 31, 2019
Amazing selling experience Selling my car with Carvana and Alison Rose was a great experience. Very fast, professional, and smooth process. I am very pleased with the process an Selling my car with Carvana and Alison Rose was a great experience. Very fast, professional, and smooth process. I am very pleased with the process and help. More
by katigardner777
Employees Worked With
Alison Rose
July 30, 2019
Great experience Seriously great customer service. Everyone was super nice and answered all of my questions. The girl that dropped my car off was amazing! She helped m Seriously great customer service. Everyone was super nice and answered all of my questions. The girl that dropped my car off was amazing! She helped me get all of the paperwork signed, gave me loads of tips, explained the carvana process to me and was really friendly! I appreciate everyone’s time in making this the smoothest car purchase ever. More
by B123
Employees Worked With
Michael gerber
