Carvana

Bad Experience This Time - Second Car I Purchased I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buy I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buying a Kia Sedona from them was one of the worst experiences I have ever had buying a vehicle. I think their issue was they might have been getting new computer systems, but wow. I signed the contract around 5 times because they kept changing things on it or said I had never signed it. They once told me they could not deliver the vehicle on the promised date because it had drive-train issues, then called me a day later and said that was a mistake. When we picked up the vehicle we had a small problem, but finally we signed all the documents to pick up the car, and were shown the car and told to take it for test ride and if we had any questions the salesperson would be there to answer them. We took it around the block and when we got back my wife walked inside yelling for someone but nobody was around. Since we had signed the documents we left and drove home. When we got home, we got a call from them dressing us down for taking the car without signing all the documents. I requested they bring them to me, but they said no, so we had to drive 30 minutes back to Carvana. When I got in the car and adjusted the seatback to fit me instead of my wife, the seatback reclined all the way to a laying down position and wouldn't raise again. I had to use a pillow to prop up my back so I could drive it back to Carvana. When we got there we were told Carvana would not fix it. We had to drive it to the Kia dealership and have them fix it (but was covered by the Kia warranty). Overall, it was an extremely frustrating and difficult way to buy a car. I get the sense that Carvana has expanded too quickly and has let their quality mission fall by the side in favor of sales volumes. More

Do not do business with Carvana. Buyers BEWARE! Carvana registered my car for me, and they messed it up. They did not even bother to contact me. When I called them they told me to go to the DMV to Carvana registered my car for me, and they messed it up. They did not even bother to contact me. When I called them they told me to go to the DMV to get my temp tags expired. I spent 2 hours at the DMV, and they said it is illegal. Carvana put me in a rental car for 30 days. My plates finally arrived after spending hours on hold with Carvana getting the rental car an trying to find out the status of my plates. Once my plates finally arrived there was a mechanical issue with the car. Carvana said they "would" have covered it in the first 45 days. I explained that I was unable to drive the car due to their error. They acted like they would reimburse me, but then they never did. Carvana wants your money, and then they don't care what happens to you from there. They have the WORST customer service, and they are crooks! More

These reviews are lies. Idiots. They offered me $150 for a 2012 Chevy Cruze with 125,000 miles. Fully loaded. These reviews are all lies or the people that wrote them are big Idiots. They offered me $150 for a 2012 Chevy Cruze with 125,000 miles. Fully loaded. These reviews are all lies or the people that wrote them are bigger idiots than the Carvana people that xxxxx them. Really upset that I am forced to give them 1 star... More

They messed up the payment, I had to pay fees to correct it Recent purchaser of a Fiat 500e. I'm having problems paying for this vehicle. I have enough money in the bank to pay in full, and followed their d Recent purchaser of a Fiat 500e. I'm having problems paying for this vehicle. I have enough money in the bank to pay in full, and followed their directions to-the-letter for the Carvana team to inspect my bank account for sufficient funds by giving them my username/password. After this verification they couldn't correctly withdraw the funds when it came time to pay. I have asked several times for an explanation for the payment issue and it seems I get the runaround- from they couldn't find my account to perhaps a number was input incorrectly. They did not attempt to re-verify any of my bank info with me which leads me to believe they are having problems with their banking and/or IT process and putting the expense on me as the consumer to fix the issue. I was given a 4 day deadline to provide payment. Their fix was for me to wire the money to them ($45 at my bank) or by over-nighting a cashier's check ($15 for the check, $20 to overnight via USPS - plus I had to photocopy the check and provide the tracking number). I specifically asked if any of this was my fault and I was told "probably not". I work so I've been spending my lunch breaks going to the bank, and going to the Post Office - then talking on the phone with them since they want daily updates so this is turning into a multi-hour affair over several days. It's a shame because people have commented about the car, how nice it looks and of course the Carvana plates are on the front and rear bumpers so they end up asking about Carvana and the buying experience. I'm going to have to tell them truth now- that Carvana somehow messed up the transaction, pressed a 4-day deadline on me, and I had to pay these extra fees to deliver funds. More