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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 05, 2019
Awful service! Definitely look elsewhere! What a awful scenario. I received an appraisal one day ago and regenerated an appraisal before dropping off the car and they refused to honor the new What a awful scenario. I received an appraisal one day ago and regenerated an appraisal before dropping off the car and they refused to honor the new amount. I spent over an hour taking to various representatives and despite a difference of only $300, they were unwilling and unable to fix the situation even though they agreed that the revised price was accurate. They wanted me to take the car and come back the next day in order to get the $300. Overall, I despised this transaction and would be extremely hesitate to deal with Carvana in the future. I would look into Vroom or CarMax for a better service. For a company that prides themselves on technology, they couldn't figure out how to fix a $300 discrepancy. So poor! More
by davevt98
Employees Worked With
Alva
August 05, 2019
Bad Experience This Time - Second Car I Purchased I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buy I purchased a Honda Ridgeline from Carvana in 2018 and my experience was flawless. I recommended Carvana to many people. My experience this time buying a Kia Sedona from them was one of the worst experiences I have ever had buying a vehicle. I think their issue was they might have been getting new computer systems, but wow. I signed the contract around 5 times because they kept changing things on it or said I had never signed it. They once told me they could not deliver the vehicle on the promised date because it had drive-train issues, then called me a day later and said that was a mistake. When we picked up the vehicle we had a small problem, but finally we signed all the documents to pick up the car, and were shown the car and told to take it for test ride and if we had any questions the salesperson would be there to answer them. We took it around the block and when we got back my wife walked inside yelling for someone but nobody was around. Since we had signed the documents we left and drove home. When we got home, we got a call from them dressing us down for taking the car without signing all the documents. I requested they bring them to me, but they said no, so we had to drive 30 minutes back to Carvana. When I got in the car and adjusted the seatback to fit me instead of my wife, the seatback reclined all the way to a laying down position and wouldn't raise again. I had to use a pillow to prop up my back so I could drive it back to Carvana. When we got there we were told Carvana would not fix it. We had to drive it to the Kia dealership and have them fix it (but was covered by the Kia warranty). Overall, it was an extremely frustrating and difficult way to buy a car. I get the sense that Carvana has expanded too quickly and has let their quality mission fall by the side in favor of sales volumes. More
by Kevin123
Employees Worked With
Don't remember names
August 04, 2019
amazingly uncomplicated and buyer friendly process We ordered a used Mercedes from more than 2000 miles away on a Monday. It was supposed to be delivered the following Saturday at 12:30 p.m. A Carvana We ordered a used Mercedes from more than 2000 miles away on a Monday. It was supposed to be delivered the following Saturday at 12:30 p.m. A Carvana truck pulled in that Saturday @ 12:29. The car was detailed, inside outside, a full tank of gas and in very nice condition. The 7 days 400 miles grace period for a return and full refund is remarkable. We had no technical problems with the car. I think it would be better to not just point out one minor scratch on the hood in the description and leave out some other even more visible dents and scratches, because it kind of makes you feel there is nothing wrong with the looks other than that one blemish on the hood. We bought extended warranty with Carvana, in the obligations it reads oil changes have to be done every 5000 miles. The manufacturer's warranty requires the service done every 10000 miles. That is something I still have to talk to Carvana about. Their warranty policy shouldn't overwrite the manufacturer's policies. A 15 year old neighborhood boy knew everything about Carvana and told his parents that he wants to have his car delivered in November on his 16th birthday the same way. Last not least the word Carvana should be included in their on-line spell checker :-) More
by gl4u2c
Employees Worked With
Mike Chadman
August 04, 2019
Fantastic Super easy and great customer service I would recommend these guys to my friends and family when looking to sell their car in a pinch Super easy and great customer service I would recommend these guys to my friends and family when looking to sell their car in a pinch More
by Kg88
Employees Worked With
Jan
August 03, 2019
Too easy! I am very happy with my overall experience with carvana. Filled out a form online, uploaded a few pictures and set my appt for two days later. They d I am very happy with my overall experience with carvana. Filled out a form online, uploaded a few pictures and set my appt for two days later. They did their inspection and handed me my check. Their offer was just what I wanted also. Highly recommend. Safe and easy way to sell your car. Extremely happy with their service! More
by Mchllwtrs
Employees Worked With
Can’t remember:(
August 02, 2019
Nice and smooth deal I sold my Toyota camry to Carvana through KENNY. They were very helpful and calmly answered all my questions. Specially Kenny, very helpful and explai I sold my Toyota camry to Carvana through KENNY. They were very helpful and calmly answered all my questions. Specially Kenny, very helpful and explained me step by step everything. A+++++++ More
by Kasshy786
Employees Worked With
KENNY
August 02, 2019
Simple and painless Kenny was great from our first conversation to his followup after the transaction was complete. Carvana was higher than all the other offers I receive Kenny was great from our first conversation to his followup after the transaction was complete. Carvana was higher than all the other offers I received so it was a no brainier plus I didn't have to bring my vehicle anywhere like most of the dealers that contacted me requested. The actual pickup took less than 20 minutes. I would recommend Carvana to anyone looking to sell their vehicle. More
by Kderenard
Employees Worked With
Kenny
August 02, 2019
Do not do business with Carvana. Buyers BEWARE! Carvana registered my car for me, and they messed it up. They did not even bother to contact me. When I called them they told me to go to the DMV to Carvana registered my car for me, and they messed it up. They did not even bother to contact me. When I called them they told me to go to the DMV to get my temp tags expired. I spent 2 hours at the DMV, and they said it is illegal. Carvana put me in a rental car for 30 days. My plates finally arrived after spending hours on hold with Carvana getting the rental car an trying to find out the status of my plates. Once my plates finally arrived there was a mechanical issue with the car. Carvana said they "would" have covered it in the first 45 days. I explained that I was unable to drive the car due to their error. They acted like they would reimburse me, but then they never did. Carvana wants your money, and then they don't care what happens to you from there. They have the WORST customer service, and they are crooks! More
by Traci S
Employees Worked With
Andrew
August 01, 2019
Fantastic experience Experience of selling my car to Carvana was awesome and pretty simple & quick. No hassle. I would recommend Carvana to my family and friends. The team Experience of selling my car to Carvana was awesome and pretty simple & quick. No hassle. I would recommend Carvana to my family and friends. The team is very professional and helpful. More
by Koushik2019
Employees Worked With
David, Gabriela
August 01, 2019
These reviews are lies. Idiots. They offered me $150 for a 2012 Chevy Cruze with 125,000 miles. Fully loaded. These reviews are all lies or the people that wrote them are big Idiots. They offered me $150 for a 2012 Chevy Cruze with 125,000 miles. Fully loaded. These reviews are all lies or the people that wrote them are bigger idiots than the Carvana people that xxxxx them. Really upset that I am forced to give them 1 star... More
by Carvana Blows
Employees Worked With
Boba
