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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
August 27, 2019
DO NOT BUY FROM THEM i purchased a 2017 Nissan Armada with a clean bill of health from Carfax and no report of damange by Carvana. After 6 months the paint began to flak i purchased a 2017 Nissan Armada with a clean bill of health from Carfax and no report of damange by Carvana. After 6 months the paint began to flak off my rear bumper. Imagine my surprise when a local body tech told me that it be repainted and repainted poorly. This was never revealed to me. When I confronted Carvana - they finally admitted they had "reburbished" the bumper. Refurbished/Repaired no difference in my mind. This should have been disclosed. I suspect this may be happening to others so do not trust a a Carfax from Carvana. $1700 my bumper has been repainted - with a lifetime warranty on it - something Carvana's cheap charlie repair shop did not have. BUYER BEWREW More
by George CPA
Employees Worked With
On line
August 27, 2019
Outstanding customer service for a first time buyer!! I just wanted to leave this review here for Ethan Peden. I’m a first time car buyer and I’ve been looking for a car since I was 16 years old and I’m 2 I just wanted to leave this review here for Ethan Peden. I’m a first time car buyer and I’ve been looking for a car since I was 16 years old and I’m 21 now. I’ve been through the whole dealership spiel so many times and never felt comfortable enough to sign for a car. I spoke with Ethan on the phone for about 30 minutes and in that time he made me feel like Carvana was the right, safe decision for me. Ethan was beyond personable and easy to talk to. He made it seem like we were friends having a casual conversation about cars and truly listened to what I was looking for based off a few cars I had saved. He talked about Carvana in a way that someone would recommend a great service, not pushing a purchase I wasn’t ready for. Ethan asked me many questions about the cars i was interested in and was very knowledgeable about everything. We need more people like him helping with customer service! After our conversation I asked if I could speak with a manager just to gush about our conversation. I spoke with Brian and he thanked me for taking the time to share my great experience. I had saw other reviews regarding the excellent customer service but experiencing it myself is a whole other thing in itself. Keep up the excellent work!! More
by Sydney
Employees Worked With
Ethan Peden, Brian
August 26, 2019
First time buyer, great process I've bought a dozen cars in the last 10 years, so I'm no stranger to the process. This was my first time using Carvana. I was very surprised at how I've bought a dozen cars in the last 10 years, so I'm no stranger to the process. This was my first time using Carvana. I was very surprised at how easy it was. The only drawback was I lost out on the 1st car I wanted because it went quick and I was new to the process. Now that I know how it works, I really like it and will consider buying from them again. More
by MNALLS
Employees Worked With
don't remember
August 25, 2019
Great experience I was doubtful and fully expected a low ball offer but was made a reasonable offer. Whole process was super easy and all of my questions were fully a I was doubtful and fully expected a low ball offer but was made a reasonable offer. Whole process was super easy and all of my questions were fully answered. More
by husker2003
Employees Worked With
Matthew
August 25, 2019
Difficult and complicated purchase and Vehicle problems Very challenging to purchase the vehicle although it was a cash sale. Many phone calls to Carvana which takes hours with numerous times receiving wron Very challenging to purchase the vehicle although it was a cash sale. Many phone calls to Carvana which takes hours with numerous times receiving wrong information and directions. Vehicle showed up as prescribed but had a check engine light on day 1 and then a dead battery on day three. Obviously a serious quality issue with the products being offered. We expected it to be simpler as it is marketed but it was as frustrating and challenging as dealing with a local vehicle sales company and purchase More
by kjrueter
Employees Worked With
Ashley
August 25, 2019
Great Service, Sale, and Shipping This review is coming a year later but we still can’t stop speaking positive remarks about our experience. The entire process was smooth from search This review is coming a year later but we still can’t stop speaking positive remarks about our experience. The entire process was smooth from search start to delivery and beyond. God blessed us to be able to purchase an awesome car for our 17 year old. The car was perfect and the imperfections noted on the website were so small, I would have never found them. Oh yeah, the price of the car and financing was way better than any dealership in the St. Louis area!!!! There was only one Key fob (noted on the website), but we needed another due to the Mykey function. Caravan set us up so we could go to any of the manufactures dealerships to get an additional key fob created at no cost to us. The final bonus was we never had to deal with the crazy day of going to the DMV. Everything was done and plates arrived in the mail. There’s so much more, but this provides the overall picture. Just amazing!!!!! More
by AP2000
Employees Worked With
Several customer service reps
August 24, 2019
Made selling my car so simple We bought our low miles 3 year old car off the lease instead of giving back the miles we had paid for. Listed it on the usual internet places, and ver We bought our low miles 3 year old car off the lease instead of giving back the miles we had paid for. Listed it on the usual internet places, and very early on got a text from Jan at Carvana. She had a few questions, offered a fair price, and the deal was done all by text and email in a few days. She stayed in touch and always answered my questions. No hassles with broken appointments from strangers via text or email, time wasted on indecisive people-none of that.. Carvana was so refreshingly different! Everyone selling a nice used car should check this company out-probably if you are buying as well. Its so honest, professional, and simple. More
by Scott
Employees Worked With
Jan, last name unknown. All by text. AZ area code.
August 24, 2019
It was a very well organized experience I was Leary about doing this at first until (Alison rose) reached out to me and was the MOST pleasant , friendly and reassuring person I’ve ever met o I was Leary about doing this at first until (Alison rose) reached out to me and was the MOST pleasant , friendly and reassuring person I’ve ever met or dealt with in my life. She took charge to assure me everything would be smooth throughout the whole transaction and it surely was. Had it not been for Alison’s wonderful customer service towards me I may have passed on this so kudos to Alison and hope she is recognized for this. Thank you Carvana and will most defiantly use you again. Tom Canfield More
by Carguy thonas 1965
Employees Worked With
Alison rose
August 23, 2019
Great Experience Quote process was simple and easy. Heaven forbid you have to call Carvana for anything though. Be prepared for a 2 hour wait time. Past that everythin Quote process was simple and easy. Heaven forbid you have to call Carvana for anything though. Be prepared for a 2 hour wait time. Past that everything was simple and easy! More
by Happy7!Hhh
Employees Worked With
David
August 22, 2019
DO NOT BUY A CAR THROUGH CARVANA!! Do not buy a car through Carvana. This has been the worst car buying experience ever. If I could give them negative stars I would. The process to bu Do not buy a car through Carvana. This has been the worst car buying experience ever. If I could give them negative stars I would. The process to buy the car itself was fantastic. Quick approval process and the car got delivered to our house 2 days later 5 minutes before they said they would arrive. The car was delivered on May 5th. It went all down hill from there. First off it had way more "imperfections" than stated on the website. They first said they would cover to have them all fixed than they changed to only doing the bumpers. We took what we could get. Once we agreed to their terms I than had to find a shop and get the estimate myself. Once I sent it to them they than stated that they were not going to cover anything. I than had to spend more time coping and pasting their own correspondence to show where they said they would. And it was this huge time sucker to actually get it done, and the back and forth between them and the warranty company was ridiculous. They then made us pay out of pocket for a rental while the new car was in the shop, and it took over a month of back and forth for them to actually cover the cost. That's just the beginning... We did not receive the new plates after the temporary ones expired. I called the day after they expired and they said there was an issue with the title. No one from there called us to tell us this ahead of time. We had to go through the headache of getting a rental again, that this time they are fully covering. It is now August 22nd and we are still driving the rental. Also we bought a hybrid for a reason and the rental is a huge step down from the car we bought and is not a hybrid. We have been calling every couple weeks to be put on hold for a minimum of 20 minutes (once you buy a care from them this is always the case no matter what you are calling for) for them to tell us it will be another couple weeks and they don't know anything else. This has just been a huge headache and time sucker. We have missed work because of all the time we have had to spend on the phone. And every single time we have had to call them! Not once have they reached out to us to tell us what is going on. The customer service has been absolutely horrible. I am leaving out a bunch of details as far as how much of pain this has been but I think you get the general idea. We bought a car from them to make it easier than dealing with a dealership and this has been so much worse in every way. More
by Jeanams
Employees Worked With
Online
