Carvana

Run very fast Ordered a car online in the beginning of September. I went through my bank to finance because the Carvana rate was insanely high. My car was set to be Ordered a car online in the beginning of September. I went through my bank to finance because the Carvana rate was insanely high. My car was set to be delivered on September 18th. I received an email (an email and not a call) on the night of September 16th stating that the delivery was delayed and for me to call. I had to call twice to reach someone. I was told that they could not deliver now Until October 1st. I complained and asked for the delivery fee to be returned and had to be transferred to another department. I was offered $25 per day at the most. Carvana made me take out car insurance starting Sept 18 (the day my car was supposed to be delivered). So now I am stuck paying a car payment and car insurance for almost a half a month on a car that I do not have. Carvana’s response? For me to call back every day and check. Dealers charge fees for a reason and that is customer service. I asked Carvana what would happen because the payoff amount on my trade in would be different due to the delay in shipping. Carvana told me that Capital One (who was receiving the payoff amount in the contract) would have to refund me the over payment. Skip to delivery date on October 1st. Car is delivered by someone who is new and the car does not have the features advertised (BACK UP CAMERA). I have to again speak to someone in management who says that what is advertised on the web and their APP can be two completely different things. SERIOUSLY! So I say fine and they offer me $100 for their error in advertising and I buy a separate camera system and have it installed. Car registration was for 45 days and here it is November 15th and I still do not have my tags from October 1st. Did Carvana call me to explain the delay? No I had to reach out and ask and they emailed me another temporary registration, but I have no idea where the actual registration and tags are in the process. Also I called Capital One to find out when I would be receiving the refund on the over payment based on my trade in value changing due to Carvana's delay in shipping. Capital One explains that they only received the exact payoff amount and not the amount on the contract that I paid and signed for with Carvana. So I called Carvana who tries to explain to me the breakdown after even speaking with finance. So they speak to finance and still refuse to admit to catch that they have tried to steal $450 from me. I insist that Carvana go back and check my contract versus what they paid to Capital One and they FINALLY realize that they did not send in the contract pay off amount. Not only did they not catch this, but they did not even acknowledge THEIR complete and total error in keeping $450 in over payment on my trade in value. So here I am 45 days after receiving my delayed shipment car that was not as advertised, still with no registration and waiting to find out how Carvana is going to get my money back to me ASAP that they tried to steal from me. More

Smooth transaction Had a great experience selling my car to Carvana. Kenny did an excellent job explaining the process, providing a great offer and following up througho Had a great experience selling my car to Carvana. Kenny did an excellent job explaining the process, providing a great offer and following up throughout the process. The pickup was just as satisfying as I was handed a check for the promised amount and was finished within 15 minutes. Highly recommend if you don't want to deal with tire kickers. More

Delays, Delays and Broken Promises Great way to purchase a car, unfortunately everything after clicking the buy button was a nightmare. I found a car that I liked and the purchase proce Great way to purchase a car, unfortunately everything after clicking the buy button was a nightmare. I found a car that I liked and the purchase process was straightforward and easy. I was then able to schedule a time for delivery. My first delivery date was canceled and postponed over a week. A couple of hours before the second delivery time Carvana called and said that it would be delayed again until the next day. I had plans to go out of town the following morning. Finally the delivery driver (the only competent Carvana employee I've dealt with) said that he would be able to deliver the car several hours later that the original time. It ended up being almost midnight before he showed up. The car had numerous chips in the paint that were not documented in the sale listing. In fact the sale listing said that there were no cosmetic issues with the car. The delivery driver apologized for the issue and said they Carvana would have this fixed. The repair team contacted me and said the paint would not be fixed. Upon the second delivery delay the local manager said that I would be compensated $25 per day from the original delivery date. He said that a check would be mailed after the 7 day trial period was over. I'm writing this review almost 2 months later and that check has yet to come. I contacted Carvana again and was told that they have no record of this promise. Stick with CarMax if you want a better experience. I've bought several cars from them and never had any issues. To be sure, this should be a 1 star review. Carvana as a whole deserves 1 star. The delivery driver, Will T, is the sole reason for bumping it to 2 stars. More

Buying from Carvana was one of the worst decisions I’ve made This should serve as a warning to other military families who are moving around to NOT buy from Carvana. My wife and I were moving back from being sta This should serve as a warning to other military families who are moving around to NOT buy from Carvana. My wife and I were moving back from being stationed overseas and looking to get a car. We knew it would be an odd situation getting the car registered because we had no permanent address in the U.S so we called Carvana to see if it would be possible to buy a truck so that we would have a vehicle as soon as we arrive back in the states. They told us that we could just use a family member’s address and that registration would be easy, that they would do all the work and that we could call to change the State registration once we got an address in our new State. I called them back about 2 weeks after we got the car and they said I couldn’t change the address and now I would have to get it registered in a state im not living in. The complications from this have led to almost THREE MONTHS without getting any license plates or registration. My temp tag has expired twice. The first time, Carvana would not help me get a temp tag so I couldn’t drive my truck for a week until I finally found a DMV that would give me another temp tag. That temp tag has expired and now I have to drive a rental. After spending all that money I cannot legally drive my truck because of Carvana’s inept abilities to understand different state’s laws on car registration. Additionally, when we got the truck it was not detailed, it was dirty, and there were no floor mats. The representative at the pickup location said that they would ship me floor mats for free but they still have not come. Carvana has lied to me, given me completely wrong information on what forms to fill out and how to fill them out and as a result have had to spend hours on the phone with Carvana trying to get this fixed. Furthermore, I have had to drive to multiple police departments and courthouses to do the paperwork. Its all been for nothing and there is no end in sight. It seems the easy fix would be just to re-do the paperwork to get the registration done in the state I’m living in but they refuse to do that despite the earlier promise that they could. I would not have bought the truck had that bit of information been accurate. I have never been treated so badly by a company in my life and it is a horrible feeling to have spent my hard earned money on a truck that I now cannot drive. On top of that it has added unnecessary stress to an already stressful move after serving overseas for 3 years. At this point I wish more than anything I could just give the truck back, get a refund, and forget about Carvana. This has been a nightmare and I’d highly recommend that other potential buyers (especially military) just go to a dealership and not buy from Carvana. -Logan More

First sale This was my first experience with her Vanna. Andrew contacted me through craigslist. It was open and honest and communicated well with me. I would do This was my first experience with her Vanna. Andrew contacted me through craigslist. It was open and honest and communicated well with me. I would do this again. More

Delivered car with problems Frisco tx got the car from AZ at midnight, according to DYLAN at Frisco, who delivered the car with 11 mile s on it, tire pressure warning light in, I Frisco tx got the car from AZ at midnight, according to DYLAN at Frisco, who delivered the car with 11 mile s on it, tire pressure warning light in, INSPECTION NOW flashing, he said don't worry about it, shouldn't have let him leave it, but I had an appointment with dealership the next day. I looked at the manual and it said do NoT drive it with those 2 warning lights on, take it to dealership immediately!! I called DYLAN, no answer, left message for him to come tow the car to dealership, never called back. Called carvana, held for 49 minutes 3 times, called silver lake since I had bought the extended warranty, they did nothing, said call carvana. Finally cancelled the down payment check, at 3AM. Had them pick up the car Monday evening. Terrible customer service, AFTER they get your money, they ignore you. Service contract is a joke!! Do not use!!!! More

Great Service! Carvana treated us like gold! Completely happy with their sales person their offer and pick up. Would definitely sell to Caravana again. Alison is a g Carvana treated us like gold! Completely happy with their sales person their offer and pick up. Would definitely sell to Caravana again. Alison is a great sales person who communicates very well. Thanks again Alison. More

They sell crap Bought a car leaked coolant day one. They don’t care it’s my fault. STAY AWAY go to a local dealer for piece of mind. Bought a car leaked coolant day one. They don’t care it’s my fault. STAY AWAY go to a local dealer for piece of mind. More

Bad Experience and Carvana did NOT resolve Let me tell you all the issues and you can be the judge: 1) Reserved the car online and it was due to come on Thursday, giving them 2 weeks lead-time Let me tell you all the issues and you can be the judge: 1) Reserved the car online and it was due to come on Thursday, giving them 2 weeks lead-time. I had setup a PPI inspection for Friday, and Thursday morning I was notified that the car was delayed. I had to push out inspection and this also cut into my 7 day return policy window. 2) When I went to pick up the car: - The second key was missing (to be resolved) - The mileage was ~800 miles greater than I was told (they recharged me minimally) - The car was empty of fuel. Had to ask Carvana and wait for him to take it to a gas station to fill up. - The car was filthy and I had to have it detailed even though its advertised as premium detail 3) The inspection found that the car had a failed bearing - the 100 day warranty took care of the repairs, but I just bought the car and then it had to go directly to the shop! 4) The car already had a warning lights on the dash because it was due for service - and the PPI confirmed that the brake fluid was "filthy". After discussing on the phone with Carvana, they told me that they would take care of it - 2 days later I am told by the warranty company that they will not replace brake fluid unless it is at failure! Are you kidding? Also discovered that an oil change will be due very very soon. So I buy a 'premium pre-owned car' and I already have to pay $500 in maintenance? DOESN'T SEEM RIGHT. 5) In the end, resulted in getting a new car and having more trouble than I could have expected. Carvana told me that they would work with me and I was let down. More

Carvana experience turned great then sour I like purchasing the car online. The car was great price and was qualified in minutes. They also gave me a fair trade in deal. Things I didn’t like I like purchasing the car online. The car was great price and was qualified in minutes. They also gave me a fair trade in deal. Things I didn’t like Delays for both cars I decided to switch to another car They still have not paid my trade in balance and I’m still getting a bill and late fees from former car. I had to bring my car to emissions. It didn’t pass. And then I was getting emails asking me for emissions. Customer service phone is always busy. And they can’t find out answers directly. Still waiting to hear why my trade in that was taken a month ago hasn’t been paid off. So I’m definitely not happy with experience. More