Carvana

Great process and people Was not even thinking of Carvana when I decided to sell my car. Was considering CarMax when Carvana contacted me with a much better offer. The proces Was not even thinking of Carvana when I decided to sell my car. Was considering CarMax when Carvana contacted me with a much better offer. The process was quick and simple, would highly recommend Carvana to anyone looking to sell. More

Absolutely painless I can't believe how easy, quick and EXCITING it was to order a car from Carvana. I'm recommending it to everyone. Searching and comparing was amazing I can't believe how easy, quick and EXCITING it was to order a car from Carvana. I'm recommending it to everyone. Searching and comparing was amazing and then the ease of ordering along with getting it delivered less than a week later right to my front door is absolutely how buying a car should be. Everyone hates car-dealers, this is the best way to buy a car. More

Great selling experience Carvana is an awesome way to sell a car. Andrew reached out to my by text and the rest of the process was very easy. Car Pick up was simple and fast. Carvana is an awesome way to sell a car. Andrew reached out to my by text and the rest of the process was very easy. Car Pick up was simple and fast. Got my check that day! More

On time I’m a first time buyer! And ordering his was the best experience like ordering off amazon or something similar! Car was clean smelled good full tank o I’m a first time buyer! And ordering his was the best experience like ordering off amazon or something similar! Car was clean smelled good full tank of gas!!!! Lol and delivered on one I old every body to go here 😂 More

Excellent Experience I had a great experience to sell my car to Carvana, The entire process was easy and stress free. I got a very good price for my used car as compared t I had a great experience to sell my car to Carvana, The entire process was easy and stress free. I got a very good price for my used car as compared to all other dealers and on same day i got my cash. I will recommend Carvana to my friends. More

So easy! I listed my vehicle for sale online and within 24 hours I received a text from Jan at Carvana. They loved my car and told me all about the process. It I listed my vehicle for sale online and within 24 hours I received a text from Jan at Carvana. They loved my car and told me all about the process. It was so easy, and the price was great! Uploading the documents was a snap and within a few days Aaron came to my home and drove off in the car. I would highly recommend selling your vehicle to Carvana. So much easier than dealing with a private buyer. Thanks Carvana! More

Easiest selling process ever! I recently as my vehicle to carvana, and it was the easiest process ever. I didn't have to adjust schedule, deal with listing it multiple places or de I recently as my vehicle to carvana, and it was the easiest process ever. I didn't have to adjust schedule, deal with listing it multiple places or deal with showings. I talked to the rep over text and email, they gave me an offer that was within $500 of what I would have sold it for. They cento pick up the car at my house and cute a.check then and there. More

Easy, Smooth, Transitions Very easy and smooth experience with Andrew at Carvana. I would recommend this service to friend and family in the future. Thank you for the help. Very easy and smooth experience with Andrew at Carvana. I would recommend this service to friend and family in the future. Thank you for the help. More

Honest Dealership, but you have to stay on top of them So heres what you need to know right off the bat. Carvana seriously wants to help you buy a car as easy as they can, however there are still some bum So heres what you need to know right off the bat. Carvana seriously wants to help you buy a car as easy as they can, however there are still some bumps in the process that need ironed out. Those bumps mean you need to call in anytime you are curious about where you stand in the process and yes like any business you may get someone on the phone who is just pulling a paycheck, but there are people who really care and want to see happy customers. Middle of July I placed an order through the website for a particular car. I had driven this car before so I knew what I was getting. All cars in our family previously were purchased through dealerships (both new and used,) but I wanted to try something different. Prior to ordering I had questions, I called, and got great answers. I ordered. There were more questions as I wanted to transfer my license plate from my existing car and the people I emailed through the Registration department were very helpful with getting that done. Car pickup was scheduled for a week later at my local vending machine; delivery because of my area was not an option. Two days before pickup I get a voice mail saying my car was delayed and to call the 800 number. No other info given. Call back to inquire and was told it was a logistics issue to get the car to my vending machine and it would be delayed one week. Person I talked to was more interested in getting me to take another vehicle even though I explained repeatedly this particular car was the whole reason I was giving Carvana a try which just added to my frustration. I hung up the phone very unhappy as this meant I was stuck paying for a rent a car for another week and I really didn’t feel like the person I talked to cared. Next day family and I went to a convention in Pittsburgh which Carvana just happened to be sponsoring and I talked to the people who were there for the company. Those two ladies could not have come off more sure of the product and excited for what the company was doing. Because of them I stuck it out for the week, but I called again to say I’d like a confirmation in a few days that the car made the transport and we were definitely going to make it this time. Was promised I would get it. I did not. I ended up calling again to confirm on my own. I go to pick up the car on time for the second date and that experience is everything I thought it would be. The car comes down out of the ceiling of the machine, spins around, goes out the side door and the family loved it. I signed some quick paperwork and did a test drive. Took the car home. Within the seven days I took the car to my mechanic who gave a big thumbs up and my auto body guy who also was equally impressed with the quality of the car. I found a minor issue with the air filter box that one of the clips were cracked off, but honestly it was a nitpicky thing. I called it in within the seven days and the issue was processed. I’m taking it to my guy and they are paying. Very easy. On the way home from the vending machine my kid found a piece of safety glass in the backseat. Very odd find. I brought that up too, but no one at Carvana had any record of it. They went over their records of what was done with the car before sale (a lot of maintenance items like brakes, trunk seals, etc) but nothing about glass. I later found a ton of it in the valley between the folding backseats and the trunk. I called again and shared this info. They sent me a check to have the car detailed. I’m totally happy with that option. Not a problem though I do theorize this may be the real reason my car was delayed, but doesn’t matter. I was happy with this fix. The car comes with a temporary registration plate good for 45 days. By the time 45 days rolls by you should have your real plate (or in my case paperwork to transfer my existing plate) but day 45 for me is Monday and I don’t have my paperwork yet. I called two days ago and was told Carvana uses a 3rd party service and theres no way to track the progress of that operation. I’m flabbergasted as in the year 2019 how doesn’t everything have a digital tracking ability, but ok. Someone will call me back with more details. Call didn’t come. Two days later I called and they are telling me they did get info and that my registration won’t be at my house till October 2nd. This means my new car will sit in the garage undrivable for 9 days. They are working on a solution and I have no doubt it will be ok, but as many of the complaints I read before I got into this is around the registration process how long before Carvana finds another 3rd party who CAN deliver on dead lines? Seriously I will have made one car payment with the next only days away by the time the car is truly 100% mine. That’s a major problem in my book. So bottom line YES I’m happy with the car. YES I would PROBABLY do this again because the car I received was so high quality as they had noted and financing was so easy, however I really hope Carvana deals with the Registration process. Its not just me. Google on your own. A lot of people are having this problem and I hope before the next care I buy comes around its straightened out. If you do take this route always call if you are curious were you stand. If your not getting texts about your registration process (I wasn’t) call them up. Don’t wait for them to come to you. More