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Carvana

Tempe, AZ

3.0
10,162 Reviews

HQ

Tempe, AZ

85281

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10,162 Reviews of Carvana

October 12, 2019

Great experience all the way around We were contacted and asked a few questions, then we were provided a quote. We gathered the documents requested and scheduled an appointment. We arriv More

by Agemom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
October 12, 2019

Quick and painless This is me first time selling car with Carvana and it was awesome experience. Little bit of back and forth on the pricing but at the end it was all wo More

by Traderjoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan
October 12, 2019

Terrible experience, took me weeks I regret using carvana so much I want to make sure other car buyers don't make the same mistake I made! This process could take up to two weeks, or lo More

by okay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I forget
Nov 05, 2019 -

Carvana responded

Thank you for taking the time to provide us feedback on your purchase. We pride ourselves in providing easy, streamlined customer experience and are disheartened to hear yours was anything but. We would love an opportunity to address any concerns you are having with your vehicle but are unable to locate your account. Our Advocate Team is here to assist should you wish to call and discuss any issues at (800) 333-4554.

October 12, 2019

Cant deliver in over a month Carvana delated my delivery 6 times, cant seem to explain the problem that is being fixed or what is causing these many delays. They rush you through More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kara
Nov 06, 2019 -

Carvana responded

It is disappointing to hear of the multiple delays you have encountered. The last thing we want is for a customer to experience any type of delay. Carvana prides itself on having a streamlined car buying process to ensure a headache-free experience. We are truly sorry we fell short of this and for the inconvenience the delays have caused. As Carvana continues to grow, we want to improve everything from our logistics to the timeframes we provide. We would love the opportunity to rectify the situation but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

October 12, 2019

Excellent Customer Service and Knowledge of the Process I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked de More

by JeepWrangler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and Marcus
October 11, 2019

Carvana has beats every dealer trade in Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He More

by Rahulj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian
October 11, 2019

Very pleasant experience. Professional team This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a More

by Dizer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
October 11, 2019

Great customer service! Working with this company to sell my car was the best experience I ever had. They paid me full price for my car, picked the car up and dropped me back at work. I highly recommend them More

by Happy customer@
Recommend Dealer
Yes
Employees Worked With
Benjamin and Andrew
October 11, 2019

Great experience, my quote was well within market value and everything went smooth from the paperwork to the pick up. I was contacted by Alison from Carvana and she walked me through the entire process, an More

by Caseyenglish4
Recommend Dealer
Yes
Employees Worked With
Alison Rose
October 10, 2019

Excellent experience! Finally, a company with integrity that did what they said they'd do. Rocky was amazing when he came to my.home to pick up my car. Ian communicated with me through text thru the whole More

by ChevyTrax
Recommend Dealer
Yes
Employees Worked With
Rocky and Ian
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