Carvana
Tempe, AZ
Filter Reviews by Keyword
By Type
10,162 Reviews of Carvana
Great experience all the way around We were contacted and asked a few questions, then we were provided a quote. We gathered the documents requested and scheduled an appointment. We arriv We were contacted and asked a few questions, then we were provided a quote. We gathered the documents requested and scheduled an appointment. We arrived at the dealership and were given a check for the price of the quote initially provided. Great experience! More
Quick and painless This is me first time selling car with Carvana and it was awesome experience. Little bit of back and forth on the pricing but at the end it was all wo This is me first time selling car with Carvana and it was awesome experience. Little bit of back and forth on the pricing but at the end it was all worth it. More
Terrible experience, took me weeks I regret using carvana so much I want to make sure other car buyers don't make the same mistake I made! This process could take up to two weeks, or lo I regret using carvana so much I want to make sure other car buyers don't make the same mistake I made! This process could take up to two weeks, or longer if they send you a car with tons of defects. Really terrible experience. More
Cant deliver in over a month Carvana delated my delivery 6 times, cant seem to explain the problem that is being fixed or what is causing these many delays. They rush you through Carvana delated my delivery 6 times, cant seem to explain the problem that is being fixed or what is causing these many delays. They rush you through the process early on but cant keep their "guaranteed" delivery promise. Terrible experience. Never again More
Excellent Customer Service and Knowledge of the Process I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked de I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked detailed questions about the vehicle. I was very satisfied with the offer price for my vehicle. He was available for communication via text which was convenient for me whenever I had a question about the sale process and he readily answered my questions. After the vehicle pickup was completed with a different Carvana representative, Andrew followed up with me to ensure that the process was successful and that I was satisfied with the transaction. I met with another Carvana representative named Marcus for the pickup of the vehicle. I was pleased that Carvana offers to meet the customer at a public location of your choosing. This made the exchange convenient for me. Marcus was well prepared with the paperwork and the entire process of signing papers to transfer the vehicle and verifying information took only 10 minutes. Marcus also followed up with me after the transaction. I felt comfortable and at ease with the process and was glad that it went so smoothly. I was very pleased with my experience with Carvana. I have sold vehicles to other car dealerships in the past and the level of respect, kindness, and professionalism exhibited by Carvana's representatives far surpassed that of other dealerships. More
Carvana has beats every dealer trade in Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He explained me the whole process and stay in contact till the end answering all my questions and query. Time to get a Quote 15 min Time to Upload docs 15 min Time to Sell the Car 30 min Total time spent with Carvana 1 Hour. More
Very pleasant experience. Professional team This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a very fair offer for my car. I could not have asked for a better partner to do this transaction with. Thank you, Carvana! More
Great customer service! Working with this company to sell my car was the best experience I ever had. They paid me full price for my car, picked the car up and dropped me back at work. I highly recommend them my car was the best experience I ever had. They paid me full price for my car, picked the car up and dropped me back at work. I highly recommend them. More
Great experience, my quote was well within market value and everything went smooth from the paperwork to the pick up. I was contacted by Alison from Carvana and she walked me through the entire process, an and everything went smooth from the paperwork to the pick up. I was contacted by Alison from Carvana and she walked me through the entire process, answered my questions, and followed up regularly to make sure everything was in order. She even followed up after the car was picked up and paid for to check on how the pick up went. Will definitely use Carvana again! More
Excellent experience! Finally, a company with integrity that did what they said they'd do. Rocky was amazing when he came to my.home to pick up my car. Ian communicated with me through text thru the whole that did what they said they'd do. Rocky was amazing when he came to my.home to pick up my car. Ian communicated with me through text thru the whole process & went out of his way to clarify everythong. Great guys, great experience & very impressive! More





