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Carvana
Tempe, AZ
10,121 Reviews
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10,121 Reviews of Carvana
September 30, 2019
THEY DO NOT STAND BEHIND THEIR PRODUCT! We initially thought Carvana was a great experience....Little did we know that when we actually had a problem with the vehicle we bought, Carvana woul We initially thought Carvana was a great experience....Little did we know that when we actually had a problem with the vehicle we bought, Carvana would not stand behind their product. We called on Friday when we were still under warranty and were told to take the vehicle in on Monday. Our travel over the weekend made our mileage go over and now CARVANA/SILVERROCK will not cover the $855 expense due to a faulty electrical system. VERY DISAPPOINTED!!! More
by Wojtylak
Employees Worked With
All chat and phone calls...
September 29, 2019
Big time cheaters. Worst experience. Do not buy! Worst experience with them! Thoroughly disappointed! I ordered a vehicle and after making me do all the paper work, and after making me wait for a wee Worst experience with them! Thoroughly disappointed! I ordered a vehicle and after making me do all the paper work, and after making me wait for a week, a person from carvana calls and says this vehicle has a problem on the day of delivery. I thought this is a one-off issue and ordered another vehicle. After making me do all the paper work again and making me wait for another week. On the day of delivery they sent the pictures of a car with heavy rust and asked me if you want it to be delivered. I was shocked. They didn't do checking earlier which wasted three weeks of time and money(I was doing uber to work). There is something seriously wrong with these guys. Their 150 point inspection seems to be a joke. More
by vivek
Employees Worked With
david, Ian
September 28, 2019
Straight forward, easy to work with, fair price. Sold our Mercedes Benz to Carvana. The process was straight forward and no hassle. They come to you to pick up the vehicle with check in hand. Sold our Mercedes Benz to Carvana. The process was straight forward and no hassle. They come to you to pick up the vehicle with check in hand. More
by patakijv
Employees Worked With
Jan, Karen
September 28, 2019
Exceeded my expectations Great experience! Easiest selling experience I have had in the past 40 years. I would recommend Carvana to anyone. I was treated with respect and my Great experience! Easiest selling experience I have had in the past 40 years. I would recommend Carvana to anyone. I was treated with respect and my advisor, Melissa was understanding explained the process and everything she told me was true . There were no surprises. I was concerned about receiving a check but funds were easily verified The pickup person also very truthful and respectful. Thank you Melissa for everything. !!! More
by BROWNINGCHAS
Employees Worked With
Melissa
September 27, 2019
Flawless Process I bought a 2015 BMW M4 through Carvana. Their site is one of the best in terms of providing information on the cars for sale: many high-resolution p I bought a 2015 BMW M4 through Carvana. Their site is one of the best in terms of providing information on the cars for sale: many high-resolution photos, Carfax report and often a copy of the original window sticker itemizing factory options. This last is very helpful for car models that had major important features as options; most sellers do a poor job of listing them. The online transaction was simple, but a problem arose when they wanted to verify funds several days prior to delivery. As the funds were in transit, this was not possible - but Carvana was flexible, and rescheduled delivery for a few days later. For this car, Carvana prices are quite good - lower than for equivalent cars sold by BMW dealers, especially, and competitive with other dealers and private sellers. The car arrived on schedule, delivered to my home on a flatbed truck. It was clean, as advertised and with a full tank of gas. Followup details were handled well - the license plates arrived quickly, followed a few days later by the title. All in all, a perfectly smooth and satisfactory purchase - couldn't ask for more. More
by DaveJH
Employees Worked With
Oscar
September 26, 2019
Great service Very friendly staff and honest to what they tell you over the phone They follow up and communicated very well All and all it was a very easy and en Very friendly staff and honest to what they tell you over the phone They follow up and communicated very well All and all it was a very easy and enjoyable experience They gave me 3k more than any dealership would Thank you for helping us out More
by Rdaso
Employees Worked With
Andrew Nicky
September 25, 2019
Bait and switch I purchased a car from them online and photos don't show all the damages, I get a call that they damaged car in transport when I get there to pick it I purchased a car from them online and photos don't show all the damages, I get a call that they damaged car in transport when I get there to pick it up they say "don't worry, I will take photos and they will fix it" as well as additional damage., the problem is they don't fix it. I then derided to swap for another car but a day later after signing contacts they call and say they need more money down, so I said just leave it alone I will keep the original car until I find one that fits with down payment, in the meantime they had to rebuild the original car and it ended up putting me out of the 7 day return period. very dishonest and deceptive car dealer More
by carlmcq24
Employees Worked With
online
September 25, 2019
HUGE DISAPPOINTMENT!!!!!!!!!! One of the biggest disappointments of my 57 years on the planet. Put a purchase on car they say is coming soon, takes 3 weeks to come soon and this is One of the biggest disappointments of my 57 years on the planet. Put a purchase on car they say is coming soon, takes 3 weeks to come soon and this is for a CASH buyer. They say they sell only non accident cars that they put through a 150 point inspection. Well they LIE and must have very incompetent people doing the inspections.I paid an outside source to check the car, something I advice you do on any used car. The things they found amazed me for a car they supposedly check before selling. Rear windshield wiper not working, breaks in bad need of repair, WORT OF ALL DRIVER SIDE OF CAR HAS BEEN REPAINTED. I was told no way they did not notice this if they inspected the car. Read their reviews on their website closely, all the 5 stars are people that SOLD cars to them. Read the reviews of people like me and they are not that good. I've already told them to pick up the car. Interesting thing is so far I don't see how I can leave a review on their website. Buyer beware of Carvana!!!!!!!!!! More
by stratos
Employees Worked With
nicole, todd
September 25, 2019
Highly recommend!! So who knew Carvana purchased cars?? I didn’t anyway. Kenny from Carvana left a message after seeing my car advertised. Of course I was sceptic when c So who knew Carvana purchased cars?? I didn’t anyway. Kenny from Carvana left a message after seeing my car advertised. Of course I was sceptic when calling back however he explained everything in detail. No pressure, answered all my questions, and made a fair offer. They came to me w/a check and took the car. Literally took 10 minutes, easiest transaction ever. How’s that for service! Will definitively use Carvana again. More
by Shannon W
Employees Worked With
Kenny
September 24, 2019
Boost Acquisition It was an awesome experience to work with Andrew Hill; untiring, with excellent customer service skills, with so much integrity, while the Trades Tea It was an awesome experience to work with Andrew Hill; untiring, with excellent customer service skills, with so much integrity, while the Trades Team fell short of all these. Andrew helped me every step of the selling process. He never failed to respond to my messages and cries for help when the Carvana Trades Team put up roadblocks everywhere I turned. I couldn’t have finalized the deal without him. I’ve never worked with anybody like him. He is such an asset for Boost Acquisition. More
by ElizabethDJ
Employees Worked With
N/A
