Carvana

The easiest and best vehicle purchase I have made! Mark was great when delivering my GMC. They even personalized my delivery with a bow and birthday card on my new SUV! Awww...Thanks!! 😁 Mark was great when delivering my GMC. They even personalized my delivery with a bow and birthday card on my new SUV! Awww...Thanks!! 😁 More

Carvana's customer service is really bad. I will not buy car I purchased 2018 Land Rover Velar. The car had many many nicks, dings, and scratches when it was delivered. This cosmetic imperfections were not sho I purchased 2018 Land Rover Velar. The car had many many nicks, dings, and scratches when it was delivered. This cosmetic imperfections were not showed nor indicated on their advertised website. Also, the Activity key (wrist band shape) that supposed come with car (it was seen in the advertised photo) didn't come with it. I explained these issues to the driver who delivered car to me, and he promised me to contact the Carvana regarding them. I got email from Carvana that offering only $100 for those sever cosmetic imperfections. I responded to cover more, but they refused. Also, the message included about the missing activity key, but I couldn't clearly understand what I need to do, so I replied for more detail. Since then, I didn't get any reply back from them even though I sent email few more times. Finally, I called them today because 100 days of Carvana's warranty will expire soon, but they said that they cannot do anything about Activity key since 30 days were passed since the first email. First of all, it is their fault not delivering the key with car, and also not responding to my reply email for detail. They are now accusing me as not acting in 30 days. I will not buy any car from Carvana from now on. Their customer service is not satisfactory at all. They are avoiding their big and initial mistake and laying the blame on the customer by a small mistake. This will not happen if they deliver the car with everything it supposed come with. More

Best way to ever buy a vehicle! I will recommend it to every person I know! It was a true pleasure! Ariona that delivered our pilot was amazing! every person I know! It was a true pleasure! Ariona that delivered our pilot was amazing! More

caravan not so much Signed first contract for a toyota tundra truck a couple weeks ago and waited at home for the scheduled mid week delivery. "One hour before the s Signed first contract for a toyota tundra truck a couple weeks ago and waited at home for the scheduled mid week delivery. "One hour before the scheduled delivery" I recieved a call from delivery person at carvana who told me the truck was in such poor condition, that he advised me to skipp delivery. Barely believe the short notice and disapointed is an understatment. The truck had so much rust and pet damage inside and out that the delivery driver sent me pictures as he pushed me to decline delivery. Eventually they convinced me to extend the rental agreement on my temporary ride for another week and try again.....(after going through the searching and selecting process....not fun) hesitant and a little unsure of Carvana at this point, decided to try one more time......found another truck......sat waiting for a week and at 11am on sunday morning, "one houre ahead of scheduled delivery " they called again "Hi this is Christopher from carvana delivery team" we can not deliver on sunday because the weigh stations they use are closed on weekends! one hour before scheduled delivery again. Two failed delivery attempts, Two weeks, Two failures Two hours cancelation notice Third time not inspired Carvana called me the previous day to inform me the truck was ready and a signiture on the contract was the only thing needed.......not one word about weigh stations being closed on weekends........that was 24 hours before delivery and would have been a better time to let me know. Several days taken on both searches and two days at home waiting for scheduled delivery, along with all the on line boxes to tick, it would have been a lot quicker and "easier not to use CARVANA" Follow on conversation with Casey from central office was long on compassion and short on options. One and only thing carvanna offered to do for me was to extend my rental agreement again till back home ready for delivery next week.....next try? Despite Casey saying tht intention was to work somethnh out and see what can be done.........nothing was offered or suggested that made the service and taste experiance any better.......well done "I guess" for extending my rental agreement so I can wait another week for the third delivery date. Working on clearing time in my calander for the next scheduled delivery and not very optimistic....understandable......perhaps third time lucky carvana ??? Id like to give zero Fs but all my Fs go to Carvana. Poor performance and service More

THEY DO NOT STAND BEHIND THEIR PRODUCT! We initially thought Carvana was a great experience....Little did we know that when we actually had a problem with the vehicle we bought, Carvana woul We initially thought Carvana was a great experience....Little did we know that when we actually had a problem with the vehicle we bought, Carvana would not stand behind their product. We called on Friday when we were still under warranty and were told to take the vehicle in on Monday. Our travel over the weekend made our mileage go over and now CARVANA/SILVERROCK will not cover the $855 expense due to a faulty electrical system. VERY DISAPPOINTED!!! More

Straight forward, easy to work with, fair price. Sold our Mercedes Benz to Carvana. The process was straight forward and no hassle. They come to you to pick up the vehicle with check in hand. Sold our Mercedes Benz to Carvana. The process was straight forward and no hassle. They come to you to pick up the vehicle with check in hand. More

Exceeded my expectations Great experience! Easiest selling experience I have had in the past 40 years. I would recommend Carvana to anyone. I was treated with respect and my Great experience! Easiest selling experience I have had in the past 40 years. I would recommend Carvana to anyone. I was treated with respect and my advisor, Melissa was understanding explained the process and everything she told me was true . There were no surprises. I was concerned about receiving a check but funds were easily verified The pickup person also very truthful and respectful. Thank you Melissa for everything. !!! More

Flawless Process I bought a 2015 BMW M4 through Carvana. Their site is one of the best in terms of providing information on the cars for sale: many high-resolution p I bought a 2015 BMW M4 through Carvana. Their site is one of the best in terms of providing information on the cars for sale: many high-resolution photos, Carfax report and often a copy of the original window sticker itemizing factory options. This last is very helpful for car models that had major important features as options; most sellers do a poor job of listing them. The online transaction was simple, but a problem arose when they wanted to verify funds several days prior to delivery. As the funds were in transit, this was not possible - but Carvana was flexible, and rescheduled delivery for a few days later. For this car, Carvana prices are quite good - lower than for equivalent cars sold by BMW dealers, especially, and competitive with other dealers and private sellers. The car arrived on schedule, delivered to my home on a flatbed truck. It was clean, as advertised and with a full tank of gas. Followup details were handled well - the license plates arrived quickly, followed a few days later by the title. All in all, a perfectly smooth and satisfactory purchase - couldn't ask for more. More

Great service Very friendly staff and honest to what they tell you over the phone They follow up and communicated very well All and all it was a very easy and en Very friendly staff and honest to what they tell you over the phone They follow up and communicated very well All and all it was a very easy and enjoyable experience They gave me 3k more than any dealership would Thank you for helping us out More