Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Sort by
10,126 Reviews of Carvana
October 07, 2019
A fair deal and an easy process. My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then aske My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then asked if I would wait for a quote. To my surprise, Carvanna came back with a quote that was 12% higher than other cold call offers from local dealerships. I double checked Melissa's number by going to the Carvanna website and stepping through the quote process - same result - better than a local dealership. The real beauty of the Carvanna deal is how easy it is. They come to your house, briefly look at the car, have sign a couple of documents and hand you a check. You can back out at any time before you sign. Wonderful! More
by mk
Employees Worked With
Melissa
October 06, 2019
Worst Business Worst Customer Service What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order an What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order and scheduled a Delivery/pickup but when we went to get the vehicle they could not find the Vehicle and they are saying Someone else bought the same vehicle 2 days before. Customer care members simply saying we will help you to find next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost 4 days and took my entire family for the Vehicle pickup and this is highly disappointing. What is more disappointig/irritating is the answers by Customer care people. No worries from their side. Simple and cool to say sorry we will find next car. More
by Gnanakumar Inbasekaran
Employees Worked With
Online
October 06, 2019
Great experience, no hassle and very easy process. I will definitely do it again because I feel that I received a great value and top notch customer service. will definitely do it again because I feel that I received a great value and top notch customer service. More
by jameswcpv
Employees Worked With
Mary, Peter and Paul
October 05, 2019
A fantastic and seamless experience from first text to final pick up. Great use of technology and made a sales process very pleasant. Thank you! final pick up. Great use of technology and made a sales process very pleasant. Thank you! More
by BugB
Employees Worked With
Alison Rose & Lorena at pick up
October 04, 2019
Working with Andrew on selling my car was 100% seamless. He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more satisfied. More
by stephmartens
Employees Worked With
Andrew
October 04, 2019
I worked with three different people on the sale of my car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had to reschedule The pick up and I worked with another agent and she was also very helpful. ThenPhillip was the fellow that came and picked it up and he was so very helpful. I left my garage door opener in the car and he fed asked it right back to me. It was a team effort and they were very accommodating friendly and professional and successful. More
by johncmifsud
Employees Worked With
Mellisa and Phillip
October 03, 2019
I posted my WRX on craigsilist before Carvana contacted me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word: EFFICIENT. The evaluation process, the uploading document, the pickup, all have been completed in 10 minutes each. In addition, the offer from Carvana is reasonable, consdering Carvana saved me a lot of time. More
by Renjie
Employees Worked With
Jan
October 03, 2019
The vehicle selling process was fast, secure and painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would definitely recommend Carvana for anyone looking to buy or sell a vehicle. More
by Matt71667
Employees Worked With
Jan
October 03, 2019
Process was easy and straight forward. As long as the check clears with no issues I'm happy. The gentleman who picked up the car was very friendly. check clears with no issues I'm happy. The gentleman who picked up the car was very friendly. More
by Nick S
Employees Worked With
Jan in sales
October 03, 2019
Delayed Delivery I will say, I had really high hopes for my experience with Carvana. They had a lot of options, I received a fair trade in value, the financing rate wa I will say, I had really high hopes for my experience with Carvana. They had a lot of options, I received a fair trade in value, the financing rate was better then any of the dealerships had offered. It was all good things during the purchasing process. My order was verified on 09/24 with delivery scheduled for 10/03. Then, the day before the car was scheduled to arrive, I got a call that my delivery was delayed until....OCTOBER 12TH!! What?!?! No one could explain to me why it took eight - EIGHT - days to realize that a piece of weather stripping was missing from the car. Or why the car wasn't even in Pennsylvania yet for that matter. And, why on earth is one days notice an acceptable amount of time to tell someone the vehicle they had been counting on - will now be delivered another THIRTEEN days later?? Guys, this is not a pair of shoes, or a shirt or a book that's arriving late. It''s a car!!!!!! Meanwhile, this is my primary vehicle that I have been very carefully making sure that nothing happens to, making sure not to go over 1,000 miles on, etc. I have been over here holding up my end of the bargain and was incredibly disappointed to find that Carvana would not be. It was also equally disappointing that Carvana made no attempt to accommodate me for this inconvenience in any way. Everything that I had planned to do in the coming weeks, including taking a trip I had planned to Upstate New York, is now on hold or being rescheduled. And there was no leniency in there "1000 miles max" rule either. I would still be re-assessed on my offer if I went over before my car was delivered. Seriously?? The best they could do was suggest I chose another vehicle - and the typical - "well it does say in our policy that delays can happen". Are you kidding me? A tractor trailer flips over on the highway and delays my car, fine. A flood wipes out a roadway, fine. Acts of God, okay I get it. My car was missing weather stripping and all of my plans are on hold for almost two more weeks. Again, seriously??? I will tell you, this all could have gone a very different way if someone said, hey - we'll waive your delivery fee. Or hey, we'll extend the mileage without penalty because you didn't plan to need to drive this car for this long. Or hey, we'll deliver the vehicle without this piece and when the part is in, we'll send it somewhere locally for the repair. It would not have taken that much for this to go better. And if I do end up being home this weekend, and not in New York for my trip, I will be taking my business elsewhere. What a let down that another week later, I will still end up in a dealership looking for a car. More
by msakers0318
Employees Worked With
I don't have their names.
