Carvana

I worked with three different people on the sale of my car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had to reschedule The pick up and I worked with another agent and she was also very helpful. ThenPhillip was the fellow that came and picked it up and he was so very helpful. I left my garage door opener in the car and he fed asked it right back to me. It was a team effort and they were very accommodating friendly and professional and successful. More

I posted my WRX on craigsilist before Carvana contacted me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word: EFFICIENT. The evaluation process, the uploading document, the pickup, all have been completed in 10 minutes each. In addition, the offer from Carvana is reasonable, consdering Carvana saved me a lot of time. More

The vehicle selling process was fast, secure and painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would definitely recommend Carvana for anyone looking to buy or sell a vehicle. More

Process was easy and straight forward. As long as the check clears with no issues I'm happy. The gentleman who picked up the car was very friendly. check clears with no issues I'm happy. The gentleman who picked up the car was very friendly. More

The easiest and best vehicle purchase I have made! Mark was great when delivering my GMC. They even personalized my delivery with a bow and birthday card on my new SUV! Awww...Thanks!! 😁 Mark was great when delivering my GMC. They even personalized my delivery with a bow and birthday card on my new SUV! Awww...Thanks!! 😁 More

Carvana's customer service is really bad. I will not buy car I purchased 2018 Land Rover Velar. The car had many many nicks, dings, and scratches when it was delivered. This cosmetic imperfections were not sho I purchased 2018 Land Rover Velar. The car had many many nicks, dings, and scratches when it was delivered. This cosmetic imperfections were not showed nor indicated on their advertised website. Also, the Activity key (wrist band shape) that supposed come with car (it was seen in the advertised photo) didn't come with it. I explained these issues to the driver who delivered car to me, and he promised me to contact the Carvana regarding them. I got email from Carvana that offering only $100 for those sever cosmetic imperfections. I responded to cover more, but they refused. Also, the message included about the missing activity key, but I couldn't clearly understand what I need to do, so I replied for more detail. Since then, I didn't get any reply back from them even though I sent email few more times. Finally, I called them today because 100 days of Carvana's warranty will expire soon, but they said that they cannot do anything about Activity key since 30 days were passed since the first email. First of all, it is their fault not delivering the key with car, and also not responding to my reply email for detail. They are now accusing me as not acting in 30 days. I will not buy any car from Carvana from now on. Their customer service is not satisfactory at all. They are avoiding their big and initial mistake and laying the blame on the customer by a small mistake. This will not happen if they deliver the car with everything it supposed come with. More

Best way to ever buy a vehicle! I will recommend it to every person I know! It was a true pleasure! Ariona that delivered our pilot was amazing! every person I know! It was a true pleasure! Ariona that delivered our pilot was amazing! More

caravan not so much Signed first contract for a toyota tundra truck a couple weeks ago and waited at home for the scheduled mid week delivery. "One hour before the s Signed first contract for a toyota tundra truck a couple weeks ago and waited at home for the scheduled mid week delivery. "One hour before the scheduled delivery" I recieved a call from delivery person at carvana who told me the truck was in such poor condition, that he advised me to skipp delivery. Barely believe the short notice and disapointed is an understatment. The truck had so much rust and pet damage inside and out that the delivery driver sent me pictures as he pushed me to decline delivery. Eventually they convinced me to extend the rental agreement on my temporary ride for another week and try again.....(after going through the searching and selecting process....not fun) hesitant and a little unsure of Carvana at this point, decided to try one more time......found another truck......sat waiting for a week and at 11am on sunday morning, "one houre ahead of scheduled delivery " they called again "Hi this is Christopher from carvana delivery team" we can not deliver on sunday because the weigh stations they use are closed on weekends! one hour before scheduled delivery again. Two failed delivery attempts, Two weeks, Two failures Two hours cancelation notice Third time not inspired Carvana called me the previous day to inform me the truck was ready and a signiture on the contract was the only thing needed.......not one word about weigh stations being closed on weekends........that was 24 hours before delivery and would have been a better time to let me know. Several days taken on both searches and two days at home waiting for scheduled delivery, along with all the on line boxes to tick, it would have been a lot quicker and "easier not to use CARVANA" Follow on conversation with Casey from central office was long on compassion and short on options. One and only thing carvanna offered to do for me was to extend my rental agreement again till back home ready for delivery next week.....next try? Despite Casey saying tht intention was to work somethnh out and see what can be done.........nothing was offered or suggested that made the service and taste experiance any better.......well done "I guess" for extending my rental agreement so I can wait another week for the third delivery date. Working on clearing time in my calander for the next scheduled delivery and not very optimistic....understandable......perhaps third time lucky carvana ??? Id like to give zero Fs but all my Fs go to Carvana. Poor performance and service More