
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
The process was fairly straightforward; was contacted over the phone by a Carvana rep, after providing car details a formal quote was given. Later docs were verified after uploading them online. A pick u over the phone by a Carvana rep, after providing car details a formal quote was given. Later docs were verified after uploading them online. A pick up was scheduled the next day, the Carvana rep gave a check(cleared the next day for me) and drove away with the car. More
Worst choice I ever made. The car got delayed 4 times before getting to me with no real explanation. Then when it arrived it wasnt detailed and still had the previous owners pictures in the vehicle. Re before getting to me with no real explanation. Then when it arrived it wasnt detailed and still had the previous owners pictures in the vehicle. Registration didnt come by the time my temporary one expired. The vehicle needed new rotors (which should have be replaced when they put new breaks and tires on) was told they would be paid for by carvana which was a straight up lie and they made me jump through hoops for no reason. Their customer service is THE WORST (they talk over top of you) next time I'll pay more from a local dealership just to not deal with them. Worst company ever. More
A fair deal and an easy process. My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then aske My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then asked if I would wait for a quote. To my surprise, Carvanna came back with a quote that was 12% higher than other cold call offers from local dealerships. I double checked Melissa's number by going to the Carvanna website and stepping through the quote process - same result - better than a local dealership. The real beauty of the Carvanna deal is how easy it is. They come to your house, briefly look at the car, have sign a couple of documents and hand you a check. You can back out at any time before you sign. Wonderful! More
Worst Business Worst Customer Service What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order an What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order and scheduled a Delivery/pickup but when we went to get the vehicle they could not find the Vehicle and they are saying Someone else bought the same vehicle 2 days before. Customer care members simply saying we will help you to find next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost 4 days and took my entire family for the Vehicle pickup and this is highly disappointing. What is more disappointig/irritating is the answers by Customer care people. No worries from their side. Simple and cool to say sorry we will find next car. More
Great experience, no hassle and very easy process. I will definitely do it again because I feel that I received a great value and top notch customer service. will definitely do it again because I feel that I received a great value and top notch customer service. More
A fantastic and seamless experience from first text to final pick up. Great use of technology and made a sales process very pleasant. Thank you! final pick up. Great use of technology and made a sales process very pleasant. Thank you! More
Working with Andrew on selling my car was 100% seamless. He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more satisfied. More
I worked with three different people on the sale of my car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had to reschedule The pick up and I worked with another agent and she was also very helpful. ThenPhillip was the fellow that came and picked it up and he was so very helpful. I left my garage door opener in the car and he fed asked it right back to me. It was a team effort and they were very accommodating friendly and professional and successful. More
I posted my WRX on craigsilist before Carvana contacted me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word: EFFICIENT. The evaluation process, the uploading document, the pickup, all have been completed in 10 minutes each. In addition, the offer from Carvana is reasonable, consdering Carvana saved me a lot of time. More
The vehicle selling process was fast, secure and painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would definitely recommend Carvana for anyone looking to buy or sell a vehicle. More