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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 07, 2019

The process was fairly straightforward; was contacted over the phone by a Carvana rep, after providing car details a formal quote was given. Later docs were verified after uploading them online. A pick u More

by SP
Recommend Dealer
Yes
Employees Worked With
Andrew, Bianca
October 07, 2019

Worst choice I ever made. The car got delayed 4 times before getting to me with no real explanation. Then when it arrived it wasnt detailed and still had the previous owners pictures in the vehicle. Re More

by Foff
Recommend Dealer
No
Employees Worked With
Too many to name
Nov 06, 2019 -

Carvana responded

Thank you for taking the time to leave a review of your experience with us. We are disappointed to see your time with Carvana was not up to our standards. Carvana prides ourselves in making sure our vehicles pass through our 150 inspection and never want to hear about a vehicle that has issues so soon into purchasing. It is disheartening to hear that the vehicle was delivered in this condition as well. We apologize for this and would love to make things right but unfortunately are unable to locate your account. Please contact us at 800-333-4554.

October 07, 2019

A fair deal and an easy process. My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then aske More

by mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
October 06, 2019

Worst Business Worst Customer Service What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order an More

by Gnanakumar Inbasekaran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Online
Nov 04, 2019 -

Carvana responded

Thank you so much for the time taken to provide us with this review of your recent experience with us. We sincerely apologize for the inconvenience you and your family experienced by going to our vending machine just to find out your order was not in place. Anytime an edit of an order is initiated by our customers, a reschedule and replacement of order is needed to keep the purchase in place. When the order was not replaced the vehicle became unlocked. We would love to help you locate another car in our inventory and provide you the experience we pride ourselves on offering! Please give our advocate team a call and we will be sure to find you and your family a good fit. Thank you again for your feedback and we look forward to turning this experience around.

October 06, 2019

Great experience, no hassle and very easy process. I will definitely do it again because I feel that I received a great value and top notch customer service. More

by jameswcpv
Recommend Dealer
Yes
Employees Worked With
Mary, Peter and Paul
October 05, 2019

A fantastic and seamless experience from first text to final pick up. Great use of technology and made a sales process very pleasant. Thank you! More

by BugB
Recommend Dealer
Yes
Employees Worked With
Alison Rose & Lorena at pick up
October 04, 2019

Working with Andrew on selling my car was 100% seamless. He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more More

by stephmartens
Recommend Dealer
Yes
Employees Worked With
Andrew
October 04, 2019

I worked with three different people on the sale of my car. Melissa was very helpful and really consistent in following up on how the transaction was going even after the fact. She was a niece. I also had More

by johncmifsud
Recommend Dealer
Yes
Employees Worked With
Mellisa and Phillip
October 03, 2019

I posted my WRX on craigsilist before Carvana contacted me. At first I had refused to sell the car to a 3rd-party dealer, until Carvana contacted me one month later again. The whole experience is one word More

by Renjie
Recommend Dealer
Yes
Employees Worked With
Jan
October 03, 2019

The vehicle selling process was fast, secure and painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would More

by Matt71667
Recommend Dealer
Yes
Employees Worked With
Jan
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