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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
October 08, 2019
Great service with Carvana! Definitely recommend them. We sold our car for a great price, the service and process was seamless, loved the transparent online offer. Booking a pick up appointment was easy. Pic sold our car for a great price, the service and process was seamless, loved the transparent online offer. Booking a pick up appointment was easy. Pick up process was fast, the representative arrived on a branded truck and did most things online, just had to sign a couple of pages and it was done. More
by Taleah
Employees Worked With
Andrew, Phillip
October 08, 2019
The best way for me to sell a car. Carvana was the best way for me to sell a car, easy and stress free. Everything was just like Melissa told me it would be, the car was picked up and Carvana was the best way for me to sell a car, easy and stress free. Everything was just like Melissa told me it would be, the car was picked up and I was paid on the spot. Thanks, M. More
by MP
Employees Worked With
Melissa and Sean
October 08, 2019
Excellent for selling a car Experience applies only to selling a car to Caravana. Process was quick and transparent......no tricks as per dealers. Offer was $3k above Carmax... Experience applies only to selling a car to Caravana. Process was quick and transparent......no tricks as per dealers. Offer was $3k above Carmax......$4k above trade-invalue offered by dealers (so much for sales tax write off). You can't go wrong by simply requesting a quote from Caravana......especially if its a car they have a low inventory on. Jeffrey (Denver rep) was simply outstanding when picking up the car. Was actually able to get me more for car as I did not list all of the options when getting original quote. Honest and straight forward. Bottom line....if you have a nice car....do yourself a favor and avoid the dealer run-around and the inevitable low-ball offer from the used car manager and either sell it yourself or sell it to Caravana. More
by douglas
Employees Worked With
Jeffrey from Denver Office
October 07, 2019
The process was fairly straightforward; was contacted over the phone by a Carvana rep, after providing car details a formal quote was given. Later docs were verified after uploading them online. A pick u over the phone by a Carvana rep, after providing car details a formal quote was given. Later docs were verified after uploading them online. A pick up was scheduled the next day, the Carvana rep gave a check(cleared the next day for me) and drove away with the car. More
by SP
Employees Worked With
Andrew, Bianca
October 07, 2019
Worst choice I ever made. The car got delayed 4 times before getting to me with no real explanation. Then when it arrived it wasnt detailed and still had the previous owners pictures in the vehicle. Re before getting to me with no real explanation. Then when it arrived it wasnt detailed and still had the previous owners pictures in the vehicle. Registration didnt come by the time my temporary one expired. The vehicle needed new rotors (which should have be replaced when they put new breaks and tires on) was told they would be paid for by carvana which was a straight up lie and they made me jump through hoops for no reason. Their customer service is THE WORST (they talk over top of you) next time I'll pay more from a local dealership just to not deal with them. Worst company ever. More
by Foff
Employees Worked With
Too many to name
October 07, 2019
A fair deal and an easy process. My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then aske My Carvanna experience started with a cold call from Melissa, who saw my Craig's List ad for a 2015 C300 Mercedes. She ask about 3 questions then asked if I would wait for a quote. To my surprise, Carvanna came back with a quote that was 12% higher than other cold call offers from local dealerships. I double checked Melissa's number by going to the Carvanna website and stepping through the quote process - same result - better than a local dealership. The real beauty of the Carvanna deal is how easy it is. They come to your house, briefly look at the car, have sign a couple of documents and hand you a check. You can back out at any time before you sign. Wonderful! More
by mk
Employees Worked With
Melissa
October 06, 2019
Worst Business Worst Customer Service What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order an What else worst could happen on a purchase. Booked a vehicle , sent the check through bank, bought Insurance coverage got confirmation of the Order and scheduled a Delivery/pickup but when we went to get the vehicle they could not find the Vehicle and they are saying Someone else bought the same vehicle 2 days before. Customer care members simply saying we will help you to find next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost 4 days and took my entire family for the Vehicle pickup and this is highly disappointing. What is more disappointig/irritating is the answers by Customer care people. No worries from their side. Simple and cool to say sorry we will find next car. More
by Gnanakumar Inbasekaran
Employees Worked With
Online
October 06, 2019
Great experience, no hassle and very easy process. I will definitely do it again because I feel that I received a great value and top notch customer service. will definitely do it again because I feel that I received a great value and top notch customer service. More
by jameswcpv
Employees Worked With
Mary, Peter and Paul
October 05, 2019
A fantastic and seamless experience from first text to final pick up. Great use of technology and made a sales process very pleasant. Thank you! final pick up. Great use of technology and made a sales process very pleasant. Thank you! More
by BugB
Employees Worked With
Alison Rose & Lorena at pick up
October 04, 2019
Working with Andrew on selling my car was 100% seamless. He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more He provided answers to all of my questions and was available via text at any time of the day. This process was unimaginably smooth. Could not be more satisfied. More
by stephmartens
Employees Worked With
Andrew
