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Carvana
Tempe, AZ
10,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,126 Reviews of Carvana
October 11, 2019
Great customer service! Working with this company to sell my car was the best experience I ever had. They paid me full price for my car, picked the car up and dropped me back at work. I highly recommend them my car was the best experience I ever had. They paid me full price for my car, picked the car up and dropped me back at work. I highly recommend them. More
by Happy customer@
Employees Worked With
Benjamin and Andrew
October 11, 2019
Very pleasant experience. Professional team This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a very fair offer for my car. I could not have asked for a better partner to do this transaction with. Thank you, Carvana! More
by Dizer
Employees Worked With
Melissa
October 11, 2019
Carvana has beats every dealer trade in Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He explained me the whole process and stay in contact till the end answering all my questions and query. Time to get a Quote 15 min Time to Upload docs 15 min Time to Sell the Car 30 min Total time spent with Carvana 1 Hour. More
by Rahulj
Employees Worked With
Ian
October 10, 2019
Fast, reliable, friendly service. Carvana reps were super helpful throughout the process and answered any and all questions I had. Will definitely recommend Carvana to friends and family alike. helpful throughout the process and answered any and all questions I had. Will definitely recommend Carvana to friends and family alike. More
by Annie
Employees Worked With
Jan
October 10, 2019
Extremely simple process with courteous And profession staff!! This is hassle free and very quick. I’d definitely sell another vehicle through carvana. Thank you! staff!! This is hassle free and very quick. I’d definitely sell another vehicle through carvana. Thank you! More
by Djuste
Employees Worked With
Jan and Nicholas
October 10, 2019
Great Car, Great Process, a Little Loose on Followup. I bought a great vehicle from Carvana, which I love. The purchase and financing was easy and the vehicle was delivered to my house right on time. I bought a great vehicle from Carvana, which I love. The purchase and financing was easy and the vehicle was delivered to my house right on time. I was able to test drive and go over the vehicle the same way you do at a dealer. I had 7 days to have the car check out before Carvana took any money from me. I didn't need the free Carvana short term warrantee, but it was nice to know it was there. There is an option to buy an extended warranty also. The car was delivered with a Georgia temporary registration and plate. At this point there were some bumps in the road, which did all get resolved fairly quickly. Carvana wasn't able to provide me with my permanent registration and plates until 5 days after my temporary registration expired. Although Carvana did compensate me for the extra time, it never really needed to happen. I was asked for the VIN Inspection form as the car was brought in from out of state. No problem, except this had already been completed by their own agent in Connecticut. Then I was asked for my insurance card that had been included in another email. Once I sent it, no problem, but the process was delayed by the right hand not knowing what the left hand is doing. Everyone was courteous and it was all worked out. This seems to be a recurring theme with Carvana customer service. So, if you have all your ducks in a row and can afford to be patient, you'll be happy in the end. If not, Carvana might not be for you. More
by amaveral
Employees Worked With
Several--usually not the same person each time.
October 10, 2019
Excellent experience! Finally, a company with integrity that did what they said they'd do. Rocky was amazing when he came to my.home to pick up my car. Ian communicated with me through text thru the whole that did what they said they'd do. Rocky was amazing when he came to my.home to pick up my car. Ian communicated with me through text thru the whole process & went out of his way to clarify everythong. Great guys, great experience & very impressive! More
by ChevyTrax
Employees Worked With
Rocky and Ian
October 09, 2019
Selling a car to carvana was an effortless process. Kenny assisted me quickly along the way and Tara was accommodating during the pick up process. Kenny assisted me quickly along the way and Tara was accommodating during the pick up process. More
by Nickd
Employees Worked With
Kenny , tara
October 09, 2019
Sold my car to Carvana and it was a great experience. The pick up process only took 15 minutes . Ian and their team provide great customer service. The pick up process only took 15 minutes . Ian and their team provide great customer service. More
by Scott
Employees Worked With
Ian,Corey
October 09, 2019
Be sure you know exactly what you're getting. Carvana has a glossy sheen of internet retailer - it feels like buying a car via Amazon. Click click done. However, it is imperative that you know ex Carvana has a glossy sheen of internet retailer - it feels like buying a car via Amazon. Click click done. However, it is imperative that you know exactly what you're getting - you MUST use that 7-day return option for due diligence, returning the vehicle is the ONLY bargaining position you have. Get the car inspected by a pro IMMEDIATELY. I bought a low-miles Subaru WRX, after a lengthy search. The Carvana "150-point inspection" pointed to a few cosmetic blemishes that were, frankly, very minor. This makes you feel warm and fuzzy because "if they're pointing out all the little paint chips, everything else must be solid on a 46k miles car, right?". The car I was delivered had every fluid burnt and dirty. Brakes, coolant, oil, steering, diff, and transmission fluid were all in terrible condition. Even a lay person would have known it was off, they were that dirty. Given the mileage, it's likely no fluid changes had ever been done, aside from (hopefully) engine oil. Worse was that the brake rotors were very thin and deeply pitted with rust. My mechanic was adamant that immediate replacement was needed. All-in, $1200+ of immediate services would have been necessary. The important detail here is that the Carvana "inspection" was completely inaccurate. The fluids were all listed as checked and good. The brake rotors were listed as replaced by Carvana. I am specifically avoiding the term "lie" here because libel is a thing - so I will just say that the report given for the car did not, in any meaningful way, reflect the condition of the car as delivered, which is a statement I can back up with photographs and a written report from an expert. Lastly, the vehicle had significant rust issues. One might have anticipated this issue, given that the Carfax report indicated the original owner was from PA. However again, the inspection report did not detail the presence, or extent of rust on the underbody and in particular the rear subframe, suspension, and differential. Attempting to remedy the service issues was a non-starter. Carvana's service contract company is adamant that they do not warranty "maintenance" items like fluids and brakes. Literally my only choices were to keep the car, pay out of pocket for service, and deal with the rust on my own timeline, or return the car. Carvana has good customer service. They honored their 7-day return policy and came and collected the car (and returned my down payment) with no complaint. When I contacted them regarding the inaccuracies in their inspection, the pat answer was essentially "Sometimes things get missed, but this is a rare occurrence for us." and reminding me that I could return the vehicle. So I did. All in all, the $125 my mechanic charges for a purchase-inspection was money well spent. I don't fault Carvana for offering cars in less-than-pristine condition, every used car seller in the world does this. I DO fault them for notable and important inaccuracies in their inspection report, and more importantly I think it's a weakness of their business model that they don't offer a remedy when such issues are found. I would have preferred to keep the car, with Carvana covering at least the immediate service items needed. Instead, since I took the only available option, that car is now back in their pool, waiting to be purchased by the next person who may not be as diligent as I was. More
by Herbie555
Employees Worked With
Sebastien, various CS reps on phone
