Back

Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

Directions
Sort by

10,121 Reviews of Carvana

October 17, 2019

Easiest way to sell a car! From start to finish, Carvana made the entire process of selling my car a pleasant experience! They answered all my questions quickly, did not pressu More

by Mmoorhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan
October 16, 2019

Great experience Thanks for everything. Easy process. First time selling here but I’d do it again no question! Thank you Alison - it was great working with you. More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Rose
October 15, 2019

Honest, prompt, professional The people at Carvana were easy to work with, honest, and gave me a fair price. I'd recommend them when selling your used vehicle. More

by Frasc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
October 14, 2019

All dealerships should be like Carvana Andrew the representative that reached out to me was super helpful and informational he made my selling experience easy and stress free, when i got t More

by Junito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
October 14, 2019

Great Transaction Allison Rose was great at follow up and follow through. I will be telling others about my experience . This is the easiest auto sale I have ever mad More

by printman74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Rose
October 13, 2019

Very positive. The whole process went very smoothly. Kenney was a great help throughout the process. The car pickup time was right on schedule. Phone calls and te More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenney
October 13, 2019

Horrible experience they do not inspect the documents or car It has been a horrible experience they first deleted all my contracts and asked to resign them after that the truck was to be delivered and the delive More

by Jwaldemar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Ford
Nov 04, 2019 -

Carvana responded

Thank you so much for taking the opportunity to provide feedback on your purchase experience. We want to ensure that each of our customers have a great experience from beginning to end. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer, and for that we are truly sorry. We are happy to see that you have been in communication with our team to find an amicable solution in regard to the title. If you have any questions moving forward, please give us a call at (800) 333-4554.

October 13, 2019

Failure to take care of customer I really thought Carvana would be a worry free quick and easy way to purchase a car. Turns out somethings are too good to be true. Several weeks ago I More

by Gvs942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't Care
Nov 06, 2019 -

Carvana responded

Thank you for making us aware of your recent experience. We apologize about the inadvertent miscommunication and would like to assure you that the registration is being handled promptly. In the event that your temporary plate expires, we do encourage our customers to reach out to the local DMV so that in the event the state will allow, the customer can have temporary plates to stay street legal. If you need further assistance, please call in at 800-333-4554 so that we can address your concerns directly.

October 12, 2019

Excellent Customer Service and Knowledge of the Process I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked de More

by JeepWrangler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and Marcus
October 12, 2019

Cant deliver in over a month Carvana delated my delivery 6 times, cant seem to explain the problem that is being fixed or what is causing these many delays. They rush you through More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kara
Nov 06, 2019 -

Carvana responded

It is disappointing to hear of the multiple delays you have encountered. The last thing we want is for a customer to experience any type of delay. Carvana prides itself on having a streamlined car buying process to ensure a headache-free experience. We are truly sorry we fell short of this and for the inconvenience the delays have caused. As Carvana continues to grow, we want to improve everything from our logistics to the timeframes we provide. We would love the opportunity to rectify the situation but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

...
958
...