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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
November 04, 2019
I wasn’t sure what to expect when I got a call from Kenny from Carvana. Just got back from trying to sell my truck ( 2015 tundra) to the dealer I had bought it from . I felt I was being hustled and told them from Carvana. Just got back from trying to sell my truck ( 2015 tundra) to the dealer I had bought it from . I felt I was being hustled and told them I had to think about it . That ‘s when Kenny called me off my Craigslist add and offered me more than the Toyota dealer. Kenny was extremely nice and I felt comfortable dealing with him. He walked us through the process with knowledge and patience. I have already told 2 of my friend to try Carvana. More
by DLN
Employees Worked With
Kenny
November 04, 2019
Cooper was very helpful gave me good price for my car and explain everything step by step hassle free experience Would recommend to friends who want to sell car Price was better then car max explain everything step by step hassle free experience Would recommend to friends who want to sell car Price was better then car max More
by Anton
Employees Worked With
Cooper
November 04, 2019
I hadn’t heard of Carvana until they contacted me with an offer to buy my vehicle that was advertised on Craig’s List. Melissa made the process really easy and clear and within a few days I had a check in ha offer to buy my vehicle that was advertised on Craig’s List. Melissa made the process really easy and clear and within a few days I had a check in hand. I would definitely sell to them again. More
by Sokap
Employees Worked With
Melissa
November 04, 2019
Andrew did a great job with assisting me through selling my 2016 Chevrolet Camaro. I got a good deal on it and he was very persistent and professional. Definitely helped out a lot!!! Will be using Carvana m my 2016 Chevrolet Camaro. I got a good deal on it and he was very persistent and professional. Definitely helped out a lot!!! Will be using Carvana more often thanks to him -Tyler M More
by Tylermunson
Employees Worked With
Andrew
November 04, 2019
Great to start but bad to finish. The beginning of the purchase was wonderful. I will also say they went out of their way to ensure I was happy throughout the entire experience. My iss The beginning of the purchase was wonderful. I will also say they went out of their way to ensure I was happy throughout the entire experience. My issue arose after taking delivery of my vehicle. Starts with the vehicle was painted by Carvana and they did a horrible job. Over-spray everywhere, rough paint, drip marks, etc. It was noticeable by everyone. They did pay for a full detail and correction to rectify but never should have been delivered that way. Next was a vibration at highway speeds. Took car to regular dealer and they determined the car had 4 bent wheels. How is that missed during this inspection they claim to give every car? If they drove the car over 40mph they would have felt it. It's a safety issue frankly, as the car shakes more as the speed increases. I have now been without my car for over a total of 30 days as the warranty company they provide pinches pennies and tries to send me used wheels that have been repaired. I don't expect new wheels, but bent wheels that are now "soft" and will bend again do me no good. Send me refinished wheels that have never been straightened, that's fine! Point is, the inspection before they sell a car seems like its not even done. Once you get the car, they sure wont fix it correctly and instead leave you fighting with a 3rd party that just doesn't care. This appears to be the same warranty company that supports their Carvana Care as well, so I would absolutely never consider that warranty product considering the service and penny pinching I am getting now. I have bought several cars from competitors like Carmax, and the experience was perfect. And here I am, still with no car, fighting daily for wheels for my car that sits while I make payments on it. Carvana, you do not have my support and I promise I will share that with everyone I encounter. Sorry, but you could have fixed this many times over and have chosen not to. I do not think a car with a proper paint job and one that doesn't shake down the highway is too much to ask for. Your competition surely doesn't. More
by akongur
Employees Worked With
Multiple
November 03, 2019
Easiest car buying experience ever!! From start to finish it was a breeze. Good prices, good selection, good customer service, easy peasy!!! I recommend Carvana! it was a breeze. Good prices, good selection, good customer service, easy peasy!!! I recommend Carvana! More
by Cf327
Employees Worked With
Deer Park
November 02, 2019
Everyone I dealt with was very helpful and made the process easy to complete. Melissa was very responsive and made the transaction smooth on my end. process easy to complete. Melissa was very responsive and made the transaction smooth on my end. More
by jirwin93
Employees Worked With
Melissa
