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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
October 26, 2019
Execellent!!! The entire process was quick and easy! I never had to pick up the phone or leave home! I give them a 5 star rating!!!! The entire process was quick and easy! I never had to pick up the phone or leave home! I give them a 5 star rating!!!! More
by tsh2873@gmail.com
Employees Worked With
Jack
October 25, 2019
Carvana-just another used car dealer I recently purchased a vehicle thru Carvana (my second ) and it was not nearly as pleasant as the first purchase. I took delivery in late June of this I recently purchased a vehicle thru Carvana (my second ) and it was not nearly as pleasant as the first purchase. I took delivery in late June of this year and by Aug had spent about $800 in brake work. Brake work is typically considered wear and tear and I accept that view. However, after having to replace all pads/rotors and one collapsed caliper, I concluded the brakes were not inspected as noted in the 150 item inspection. I spoke with an advocate shortly after the repairs and requested a little relief and was asked to submit docs to support the claim. The advocate sent me a link to upload the docs but the link was not active. I called a second advocate about the same issue and was told the link was not set properly and that he would send another to upload my docs. That link was not active either. I finally was able to upload my docs and was told I would receive a response by 9/28. That response was never delivered to my in box. I let it ride for a few days giving them the benefit of the doubt. On 10/6 I called Carvana again and was informed the claim had been approved by their Repair Dept and a check had been requested. However, the request was not processed properly and was delayed. I was assured it would be resubmitted and I would receive a check in 7-10 days. After two weeks had passed with no sign of a check or any communication, I reached out to Carvana again to be informed the claim had been denied and that they were sorry. My first experience with Carvana had me thinking this is truly a disruptor to the used car model, but have since concluded it is just an on-line used car lot that we all know too well. More
by dino361
Employees Worked With
Samantha was the last
October 24, 2019
Great experience!!!! The Carvana experience I had was as seamless as any car sale could have ever gone. I was made an offer that was more than fair and all I had to do wa The Carvana experience I had was as seamless as any car sale could have ever gone. I was made an offer that was more than fair and all I had to do was accept or decline, that easy. Once I accepted the offer all that was left was to provide some information and details. After that was done I scheduled a pick up and the driver showed up early, explained every part or the transaction in detail and I was done. More
by Schillow555
Employees Worked With
Nisma, Andrew, Chris the driver. There were others and I don’t remember the names, but everyone was very professional
October 24, 2019
Easy, great service, and a good offer on my car Very happy with how easy everything was. The offer to purchase was good and allowed me to accept without negotiation. I would use carvana again. Thank Very happy with how easy everything was. The offer to purchase was good and allowed me to accept without negotiation. I would use carvana again. Thanks Melissa! More
by jason
Employees Worked With
Melissa
October 24, 2019
Sale car Very convenient for instant car sale. With easy online quote and fast drop-off near campus location. And nice for help Uber. Also hand to hand title-c Very convenient for instant car sale. With easy online quote and fast drop-off near campus location. And nice for help Uber. Also hand to hand title-check deal. More
by peidanni
Employees Worked With
Nicky
October 24, 2019
Selling a Mustang Andrew with Carvana was amazing. They are straight to business. They did exactly what they said, when they said it. It certainly was a no hassle sale. Andrew with Carvana was amazing. They are straight to business. They did exactly what they said, when they said it. It certainly was a no hassle sale. Paperwork was simple and fast. They called 10 minutes prior to appointment to pick up car and were on time. Highly recommend doing business with them. I give them 5 stars hands down. More
by Pkennedy
Employees Worked With
Andrew
October 23, 2019
No more stealerships Traditional dealerships will add roughly 4k to 5k on top of their online listing price, but not Carvana. Traditional dalerships will mess with your Traditional dealerships will add roughly 4k to 5k on top of their online listing price, but not Carvana. Traditional dalerships will mess with your by offering financing schemes with absurd APRs, but not Carvana. Traditional dealerships have a no return policy, Carvana lets you drive the car and have it inspected within 7 days - problems found during this time will be reviewed and possibly repaired free of charge. If you don't like it, just return it. I have had an overwhelmingly positive experience buying from Carvana and I'll continue to vouch for them. Stop listening to old, bitter, tech-hating fools who don't know how to use apps and haven't actually tried using it. The future is now and you don't have to talk to stealerships ever. again. More
by TimZ
Employees Worked With
Eric Ernst
October 23, 2019
Smooth process Very helpful team and transition was very smooth and seamless. Pick up service was very accommodating and would use them again for future sales and pu Very helpful team and transition was very smooth and seamless. Pick up service was very accommodating and would use them again for future sales and purchases. More
by Ty
Employees Worked With
Jan
October 23, 2019
Unbelievably simple experience Best experience I've ever had selling a car. 10/10 Melissa was very helpful and made sure the process went smoothly. I've never sold a car so painles Best experience I've ever had selling a car. 10/10 Melissa was very helpful and made sure the process went smoothly. I've never sold a car so painlessly! More
by Jason F
Employees Worked With
Melissa
October 23, 2019
Great customer service I was thrilled with the level of service I received from Melissa,, courteous and highly efficient. Would highly recommend carvana to my friends and f I was thrilled with the level of service I received from Melissa,, courteous and highly efficient. Would highly recommend carvana to my friends and family. More
by Woltmann
Employees Worked With
Melissa
