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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
November 11, 2019
Cooper is the best. Made me feel at ease throughout the entire sales process. Would definitely use Carvana again and make sure that Cooper is the one I deal with throughout. Thanks again! entire sales process. Would definitely use Carvana again and make sure that Cooper is the one I deal with throughout. Thanks again! More
by MikeO
Employees Worked With
Cooper
November 11, 2019
Staff that does not know what they are talking about I have had the worst experience with buying a car from Carvana. They seem to not know what documents they need, what they look like or how to get them I have had the worst experience with buying a car from Carvana. They seem to not know what documents they need, what they look like or how to get them. Therefore it is my responsibility to call my insurance company and my bank t look for documents that do not even exist. Finally, we figure out what documents are needed for the vehicle. They tell me that I am all set. I called two days before the delivery of the vehicle to make sure that everything was ready for my delivery and I was told everything is ready. The night before the delivery, I get a phone call stating that there is an unexpected delay and they cannot get me the vehicle for another week. How am I supposed to get to work this week? Carvana does not compensate for first time delays. The delay in delivery is due to a Holiday the day after my delivery is scheduled. How does that happen? Carvana was unable to complete the necessary paperwork to deliver the car because of a holiday that hasn't happened yet. Makes no sense More
by Jeremy
Employees Worked With
Too many to even begin to count
November 11, 2019
Absolutely amazing car burying experience. From the simplicity of the finance to acquisition I will never use a traditional dealer ever again. WOW! Having 7 days to make sure the car was a good fit wa simplicity of the finance to acquisition I will never use a traditional dealer ever again. WOW! Having 7 days to make sure the car was a good fit was a bonus. Carvana you have turned the typical car buying ordeal upside down. More
by Theresa Escoffery
Employees Worked With
Rayshad - Gaithersburg MD Team
November 11, 2019
I sold my BMW 135i convertible to CARVANA. Andrew saw my add on Craig’s list and reached out to me via txt message, asked me some questions, and made me a preliminary offer. I was wary - afraid of some kin add on Craig’s list and reached out to me via txt message, asked me some questions, and made me a preliminary offer. I was wary - afraid of some kind of scam, but Andrew guided me to the CARVANA web site where I entered my car information and received an offer. I accepted and set up a pick up time and location. Everything was exactly as advertised. The pickup occurred without a hitch and the check was good. More
by MartyT
Employees Worked With
Andrew
November 09, 2019
Good service overall. Melissa took very good care of us from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great servi from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great service! More
by Chris
Employees Worked With
Melissa
November 09, 2019
Awful experience so far. Car was promised on one day, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, delivered to me missing two lug nuts. The “after care” team does not care. In all likelihood this car is going back to them and I will NEVER shop with them again. More
by UserUnknown
Employees Worked With
Customer Service, Aftercare team
November 09, 2019
Jan contacted me from Carvana and walked me through a short process of selling my car to them. It was so easy and smooth I thought it was too good to be true. They gave me a fair price for my car and onc short process of selling my car to them. It was so easy and smooth I thought it was too good to be true. They gave me a fair price for my car and once we agreed on the deal, they came to my home that night, inspected my car, processed a POA for change of ownership through DMV, gave me a check and drove off. Simple, fair and easy. We first checked with Carmax and their offer was insulting. More
by Wg
Employees Worked With
Jan
November 09, 2019
I had the best experience with Carvana. I highly I had the best experience with Carvana. I highly recommend them if you wish to purchase a preowned vehicle or to sell your vehicle. My experience w I had the best experience with Carvana. I highly recommend them if you wish to purchase a preowned vehicle or to sell your vehicle. My experience with them was a 12. More
by Millie
Employees Worked With
Jan
November 08, 2019
Waste of time.. I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but t I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but they didn't want to accept it because my job pays direct deposit through Cashapp. Instead of saying that right when I uploaded the documents, they wasted 3 days of my time having me send paystubs, bank statements and verification letters then at the very end lowered my "Income level" and said my down payment would be quadruple what I was quoted. I do NOT recommend this place. AT ALL. More
by mmofan
Employees Worked With
Underwriting team
