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Carvana
Tempe, AZ
10,162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,162 Reviews of Carvana
November 11, 2019
I sold my BMW 135i convertible to CARVANA. Andrew saw my add on Craig’s list and reached out to me via txt message, asked me some questions, and made me a preliminary offer. I was wary - afraid of some kin add on Craig’s list and reached out to me via txt message, asked me some questions, and made me a preliminary offer. I was wary - afraid of some kind of scam, but Andrew guided me to the CARVANA web site where I entered my car information and received an offer. I accepted and set up a pick up time and location. Everything was exactly as advertised. The pickup occurred without a hitch and the check was good. More
by MartyT
Employees Worked With
Andrew
November 09, 2019
Good service overall. Melissa took very good care of us from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great servi from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great service! More
by Chris
Employees Worked With
Melissa
November 09, 2019
Awful experience so far. Car was promised on one day, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, delivered to me missing two lug nuts. The “after care” team does not care. In all likelihood this car is going back to them and I will NEVER shop with them again. More
by UserUnknown
Employees Worked With
Customer Service, Aftercare team
November 09, 2019
Jan contacted me from Carvana and walked me through a short process of selling my car to them. It was so easy and smooth I thought it was too good to be true. They gave me a fair price for my car and onc short process of selling my car to them. It was so easy and smooth I thought it was too good to be true. They gave me a fair price for my car and once we agreed on the deal, they came to my home that night, inspected my car, processed a POA for change of ownership through DMV, gave me a check and drove off. Simple, fair and easy. We first checked with Carmax and their offer was insulting. More
by Wg
Employees Worked With
Jan
November 09, 2019
I had the best experience with Carvana. I highly I had the best experience with Carvana. I highly recommend them if you wish to purchase a preowned vehicle or to sell your vehicle. My experience w I had the best experience with Carvana. I highly recommend them if you wish to purchase a preowned vehicle or to sell your vehicle. My experience with them was a 12. More
by Millie
Employees Worked With
Jan
November 08, 2019
Waste of time.. I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but t I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but they didn't want to accept it because my job pays direct deposit through Cashapp. Instead of saying that right when I uploaded the documents, they wasted 3 days of my time having me send paystubs, bank statements and verification letters then at the very end lowered my "Income level" and said my down payment would be quadruple what I was quoted. I do NOT recommend this place. AT ALL. More
by mmofan
Employees Worked With
Underwriting team
November 07, 2019
Car was good. They messed up and lost my first choice. I’ve now gone one month with expired temporary tags. Not too happy about that. Plus they haven’t returned my email and I call and I’m trying to get t I’ve now gone one month with expired temporary tags. Not too happy about that. Plus they haven’t returned my email and I call and I’m trying to get through for over a half an hour. Super inconvenient. More
by Bertsch78
Employees Worked With
Antoine
November 07, 2019
I had a wonderful experience with Carvana! I took be a while to believe that this whole simple and easy process was truly true. I looked too good to be true, but finally I sold my Mini yesterday. Thanks while to believe that this whole simple and easy process was truly true. I looked too good to be true, but finally I sold my Mini yesterday. Thanks Carvana for your professionalism! Believe, it’s really simple and easy! More
by Roberta
Employees Worked With
Melissa
November 07, 2019
Carvana is brilliant. It gives me a good price for my car. The staffs are nice and professional to answer my questions. Sell my car becomes a nice experience. And thanks for Melissa's professional help! car. The staffs are nice and professional to answer my questions. Sell my car becomes a nice experience. And thanks for Melissa's professional help! More
by Yang
Employees Worked With
Melissa
