Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

October 31, 2019

Received a call from Melisa asking to purchase my car, I was Susceptible she gave me an offer which it was acceptable to me but at 1st who is Carvana so I can trust? After asking around I found out they a More

by zak
Recommend Dealer
Yes
Employees Worked With
Melisa, I believe his name Nick (he worked at the San Diego office)
October 30, 2019

really a good app experience. I love carvana very much. Good price, convenient pick up, everything is very good. I will still choose carvana next time More

by Zeqian feng
Recommend Dealer
Yes
Employees Worked With
Andrew
October 29, 2019

Excellent Service Andrew reached out to me when i was trying to sell my old car on craigslist. Carvana offered me the best deal for my old car. The appraisal, documenta More

by Jags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
October 29, 2019

I was supposed to get my car on 10/26 then they called and said 1st thing 10/28 I am now maybe 10/30 More

by Stuva627
Recommend Dealer
No
Employees Worked With
Sam
Nov 14, 2019 -

Carvana responded

Thank you so much for your feedback in regards to your Carvana purchase. We are truly sorry that you encountered a delay in your delivery. Carvana aims provide all customer with a stress free and seamless car buying experience. We never intend for roadblocks to occur, however if one does arise we do everything in our power to resolve the issue in a timely manner. Once again, thank you for your patience. Please do not hesitate to reach out if you have any further questions or concerns.

October 29, 2019

Still waiting! Extremely disappointed with this company. The registration people did not know what is required to register a car in DC, took over two days for them More

by Frustrated in DC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Talked to at least six people.
Nov 13, 2019 -

Carvana responded

We appreciate you taking the time to provide us with your feedback, as we know your time is valuable. We apologize for the ongoing challenges occurring during your purchase. Carvana works as diligently as possible to ensure vehicles are transported and delivered on time, though we understand unforeseen roadblocks may occur. The last thing we want to do is delay a customer’s delivery. Unfortunately, we have been unable to locate your account to ensure your concerns have been addressed. If you have any additional questions, please do not hesitate to reach out to our Customer Advocates.

October 29, 2019

Really quick response, great communication with Alison, can’t believe I can sell my car that fast. I have no hesitation recommend it to anyone. More

by Chong
Recommend Dealer
Yes
Employees Worked With
Alison
October 28, 2019

Super Happy! Super happy with my Carvana experience - I would do this again!!! Everyone I spoke to from Carvana was very nice, helpful and they kept me up-to-date More

by Tibbie Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
October 28, 2019

Easiest Car Selling Experience Ever The carvana offer was competitive. The associates from the initial contact and appraisal, thru the documentation and coordination process, and the fi More

by Satisfied Seller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew for initial contact, Stephen for pick up.
October 27, 2019

Awesome Zoom Zoom This was by far the best car buying experience...application process fast, easy and painless. Finance rate very good. Staff friendly and helpful. O More

by Awesome Zoom Zoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All friendly and helpful
October 27, 2019

Fantastic! Awesome Experience. No haggling, straight forward, and excellent communication. Any questions or issues were resolved quickly and efficiently. I was s More

by Toad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiana Hopkins
...
955
...