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Carvana
Tempe, AZ
10,125 Reviews
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10,125 Reviews of Carvana
October 29, 2019
Still waiting! Extremely disappointed with this company. The registration people did not know what is required to register a car in DC, took over two days for them Extremely disappointed with this company. The registration people did not know what is required to register a car in DC, took over two days for them to figure it out, result two day delay in delivery. Their transport truck broke down; at least that’s what they told me, another week delay for delivery. You’d thinks they would do something to get me the car ASAP, NOPE. Still waiting. More
by Frustrated in DC
Employees Worked With
Talked to at least six people.
October 28, 2019
Easiest Car Selling Experience Ever The carvana offer was competitive. The associates from the initial contact and appraisal, thru the documentation and coordination process, and the fi The carvana offer was competitive. The associates from the initial contact and appraisal, thru the documentation and coordination process, and the final vehicle pickup were communicative and courteous. They really make this process painless and easy. High marks for the company overall. More
by Satisfied Seller
Employees Worked With
Andrew for initial contact, Stephen for pick up.
October 28, 2019
Super Happy! Super happy with my Carvana experience - I would do this again!!! Everyone I spoke to from Carvana was very nice, helpful and they kept me up-to-date Super happy with my Carvana experience - I would do this again!!! Everyone I spoke to from Carvana was very nice, helpful and they kept me up-to-date through the whole process. It was super easy - used a third party delivery to deliver the car to me (I was three states away from where the car was located). I would do this again! More
by Tibbie Mom
Employees Worked With
Rachel
October 27, 2019
Awesome Zoom Zoom This was by far the best car buying experience...application process fast, easy and painless. Finance rate very good. Staff friendly and helpful. O This was by far the best car buying experience...application process fast, easy and painless. Finance rate very good. Staff friendly and helpful. Only downside was delayed delivery, but vehicle arrived in condition as pictured and as stated on website. Will definitely recommend to friends and family! More
by Awesome Zoom Zoom
Employees Worked With
All friendly and helpful
October 27, 2019
Fantastic! Awesome Experience. No haggling, straight forward, and excellent communication. Any questions or issues were resolved quickly and efficiently. I was s Awesome Experience. No haggling, straight forward, and excellent communication. Any questions or issues were resolved quickly and efficiently. I was skeptical at first having never purchased a car this way before. It is the only way I will purchase in the future. More
by Toad
Employees Worked With
Keiana Hopkins
October 26, 2019
Execellent!!! The entire process was quick and easy! I never had to pick up the phone or leave home! I give them a 5 star rating!!!! The entire process was quick and easy! I never had to pick up the phone or leave home! I give them a 5 star rating!!!! More
by tsh2873@gmail.com
Employees Worked With
Jack
October 25, 2019
Carvana-just another used car dealer I recently purchased a vehicle thru Carvana (my second ) and it was not nearly as pleasant as the first purchase. I took delivery in late June of this I recently purchased a vehicle thru Carvana (my second ) and it was not nearly as pleasant as the first purchase. I took delivery in late June of this year and by Aug had spent about $800 in brake work. Brake work is typically considered wear and tear and I accept that view. However, after having to replace all pads/rotors and one collapsed caliper, I concluded the brakes were not inspected as noted in the 150 item inspection. I spoke with an advocate shortly after the repairs and requested a little relief and was asked to submit docs to support the claim. The advocate sent me a link to upload the docs but the link was not active. I called a second advocate about the same issue and was told the link was not set properly and that he would send another to upload my docs. That link was not active either. I finally was able to upload my docs and was told I would receive a response by 9/28. That response was never delivered to my in box. I let it ride for a few days giving them the benefit of the doubt. On 10/6 I called Carvana again and was informed the claim had been approved by their Repair Dept and a check had been requested. However, the request was not processed properly and was delayed. I was assured it would be resubmitted and I would receive a check in 7-10 days. After two weeks had passed with no sign of a check or any communication, I reached out to Carvana again to be informed the claim had been denied and that they were sorry. My first experience with Carvana had me thinking this is truly a disruptor to the used car model, but have since concluded it is just an on-line used car lot that we all know too well. More
by dino361
Employees Worked With
Samantha was the last
October 24, 2019
Great experience!!!! The Carvana experience I had was as seamless as any car sale could have ever gone. I was made an offer that was more than fair and all I had to do wa The Carvana experience I had was as seamless as any car sale could have ever gone. I was made an offer that was more than fair and all I had to do was accept or decline, that easy. Once I accepted the offer all that was left was to provide some information and details. After that was done I scheduled a pick up and the driver showed up early, explained every part or the transaction in detail and I was done. More
by Schillow555
Employees Worked With
Nisma, Andrew, Chris the driver. There were others and I don’t remember the names, but everyone was very professional
