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Carvana

Tempe, AZ

3.0
10,156 Reviews

HQ

Tempe, AZ

85281

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10,156 Reviews of Carvana

November 11, 2019

I sold my BMW 135i convertible to CARVANA. Andrew saw my add on Craig’s list and reached out to me via txt message, asked me some questions, and made me a preliminary offer. I was wary - afraid of some kin More

by MartyT
Recommend Dealer
Yes
Employees Worked With
Andrew
November 11, 2019

Absolutely amazing car burying experience. From the simplicity of the finance to acquisition I will never use a traditional dealer ever again. WOW! Having 7 days to make sure the car was a good fit wa More

by Theresa Escoffery
Recommend Dealer
Yes
Employees Worked With
Rayshad - Gaithersburg MD Team
November 11, 2019

Cooper is the best. Made me feel at ease throughout the entire sales process. Would definitely use Carvana again and make sure that Cooper is the one I deal with throughout. Thanks again! More

by MikeO
Recommend Dealer
Yes
Employees Worked With
Cooper
November 11, 2019

Awesome, easy, and i love their 7 day or 400 miles return ploicy. Try returning a car at a dealership. Their was a delay in the delivery but just waited 5 more days for a car i wanted. More

by Jusrite0216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
November 11, 2019

I had a great experience selling my car to Carvana. I felt like I got a great offer from them that was within blue book value, they showed up at the exact time that I requested and picked up the vehicle More

by Justin
Recommend Dealer
Yes
Employees Worked With
Myzsa, Ashley
November 09, 2019

Jan contacted me from Carvana and walked me through a short process of selling my car to them. It was so easy and smooth I thought it was too good to be true. They gave me a fair price for my car and onc More

by Wg
Recommend Dealer
Yes
Employees Worked With
Jan
November 09, 2019

I had the best experience with Carvana. I highly I had the best experience with Carvana. I highly recommend them if you wish to purchase a preowned vehicle or to sell your vehicle. My experience w More

by Millie
Recommend Dealer
Yes
Employees Worked With
Jan
November 09, 2019

Awful experience so far. Car was promised on one day, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, More

by UserUnknown
Recommend Dealer
No
Employees Worked With
Customer Service, Aftercare team
Nov 14, 2019 -

Carvana responded

Thank you for your feedback. Carvana takes great pride in the cars that we sell and it is disappointing to hear of the issues you experienced with the delay, cosmetic damages and shaking on your vehicle. A 150-point inspection is conducted on every car that we sell to ensure it meets our standards. The last thing we would ever want to do is inconvenience a customer in any way or deliver a car that does not meet this standard. We would love the opportunity to rectify the situation but are unable to locate your account with the information provided. Please give us a call at your earliest convenience at 800-333-4554.

November 09, 2019

Good service overall. Melissa took very good care of us from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great servi More

by Chris
Recommend Dealer
Yes
Employees Worked With
Melissa
November 08, 2019

Waste of time.. I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but t More

by mmofan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Underwriting team
Nov 13, 2019 -

Carvana responded

Thank you for taking this time to voice your recent experience working with Carvana. We apologize for any inadvertent miscommunication regarding our underwriting process. The underwriting process does have certain policies and procedures in place to ensure our customer’s budget for the vehicle of their dreams. As part of the income verification process, underwriting must adhere to strict guidelines to ensure that the documentation submitted supports the financial terms given. In the event that Carvana financing is not feasible, you can utilize third party financing. If you have any additional questions or concerns, please reach out at (800) 333-4554.

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