Carvana

Very good experience overall The whole process of buying was pretty smooth, I literally bought my Toyota Rav4 on my bed. The problems that I went through was after I schedule my d The whole process of buying was pretty smooth, I literally bought my Toyota Rav4 on my bed. The problems that I went through was after I schedule my delivery time, two before my delivery day, I was told that my car will be delay for a week because one of their transport carriers has broken down. (It was scheduled on 10/21, I called customer service and they informed me the soonest time it can arrive at my place was 10/28) However, I was able to change the schedule date to 10/23 online when I logged into my account. Which made me very confused, then I called the customer service again on the next day and they told me that my car will be delivered on 10/23. So make sure to check your account if you can change the delivery date if yours is delayed for a long period of time. The car was described, I took it to a mechanic and did an inspection, no mechanic issue here. But the maintenance require light popped out 2 days later, which means I need to make an oil change. But the sticker on my windshield said I still have 4000 miles till the next oil change. So I call the customer and they said they can cover it, I just need to send them the receipt and they will send me a check. Overall, a very good experience, except for the delayed delivery. And I'm waiting for the check ATM. More

I am passed my 7 day return period, my registration plates are on the way. I lined up my financing through Capital One. There is a team at Carvana that helps make sure the car that you want is a plates are on the way. I lined up my financing through Capital One. There is a team at Carvana that helps make sure the car that you want is available through their system. It’s not as straight forward as it should but uts hard to tell if that is Carvana or Capital One’s fault. I also complicated things by selecting a car and proceeding to purchase before realising it was 2WD when I wanted an AWD. This caused an issue down the line as that on old was used on the purchase and loan docs (I noticed and it was changed). There was also an issue with being able to approve loan payment because you have 24hrs to do that and I was traveling. We got passed that. One real issue was that the photos of the car showed a scratch on the front bumper but in fact someone had glued a crack that ran through the whole bumper from top to bottom. I saw it and highlighted it at delivery. I have to believe it was the previous seller and that the car sitting in a pound in central California melted and exposed a poor cover up job. I followed up with Carvana and they told me to go to a body shop and get a quote with pictures etc. I did that and through their warranty company (Silversomething) the repair was approved. The shop fitted a whole new front bumper and uncovered an issue with the headlamp housing which was approved for repair on the fly. The body shop said the process was the smoothest and easiest that they had experienced. It cost $3000. Sure it was an extra hassle and it must have wiped out their profit on my sale. I could have spent less time in hold but all in all they dealt with it and stood by the sale and that I think is the important thing. I will now use then again and so it might be expensive customer acquisition but they will get their money back overtime. I will lost this in 2 other sires because Carvana deserve recognition. More

Melissa made the process easy to sell my vehicle to Carvana. She was professional and prompt in response to a question with the appraisal. Vehicle pick up and documentation completion with Trevor was a Carvana. She was professional and prompt in response to a question with the appraisal. Vehicle pick up and documentation completion with Trevor was a breeze. More

Received a call from Melisa asking to purchase my car, I was Susceptible she gave me an offer which it was acceptable to me but at 1st who is Carvana so I can trust? After asking around I found out they a was Susceptible she gave me an offer which it was acceptable to me but at 1st who is Carvana so I can trust? After asking around I found out they are very trust worthy and Melisa was great help it was smooth transaction. More

really a good app experience. I love carvana very much. Good price, convenient pick up, everything is very good. I will still choose carvana next time Good price, convenient pick up, everything is very good. I will still choose carvana next time More

Excellent Service Andrew reached out to me when i was trying to sell my old car on craigslist. Carvana offered me the best deal for my old car. The appraisal, documenta Andrew reached out to me when i was trying to sell my old car on craigslist. Carvana offered me the best deal for my old car. The appraisal, documentation and the coordination with the associate who picks up the car for the door steps, it was a very smooth transaction. Definitely recommended for anyone who wants to sell there old car and get a decent deal on it. More

Really quick response, great communication with Alison, can’t believe I can sell my car that fast. I have no hesitation recommend it to anyone. can’t believe I can sell my car that fast. I have no hesitation recommend it to anyone. More