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Carvana
Tempe, AZ
10,143 Reviews
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10,143 Reviews of Carvana
November 07, 2019
DELAYED 3 TIMES SO FAR Don't be in a hurry to get your vehicle and don't take their word for when it will be delivered! It's now over a week from when it was supposed to arr Don't be in a hurry to get your vehicle and don't take their word for when it will be delivered! It's now over a week from when it was supposed to arrive and it is still not here. Keep getting calls with excuses. Everyone I speak with says there is nothing they can do for me even though its their fault I am without transportation and my job is in jeopardy. POOR PLANNING AND BAD EXECUTION. More
by sd123
Employees Worked With
jonathan and trina
November 07, 2019
I really enjoyed working with Carvana. The guy who contacted me (Ian) was extremely Professional and polite. The price was more than reasonable and the process was short and painless. I would recommen contacted me (Ian) was extremely Professional and polite. The price was more than reasonable and the process was short and painless. I would recommend this company to my closest friends. More
by Happycustomer
Employees Worked With
Ian
November 07, 2019
Carvana is brilliant. It gives me a good price for my car. The staffs are nice and professional to answer my questions. Sell my car becomes a nice experience. And thanks for Melissa's professional help! car. The staffs are nice and professional to answer my questions. Sell my car becomes a nice experience. And thanks for Melissa's professional help! More
by Yang
Employees Worked With
Melissa
November 07, 2019
I had a wonderful experience with Carvana! I took be a while to believe that this whole simple and easy process was truly true. I looked too good to be true, but finally I sold my Mini yesterday. Thanks while to believe that this whole simple and easy process was truly true. I looked too good to be true, but finally I sold my Mini yesterday. Thanks Carvana for your professionalism! Believe, it’s really simple and easy! More
by Roberta
Employees Worked With
Melissa
November 07, 2019
Car was good. They messed up and lost my first choice. I’ve now gone one month with expired temporary tags. Not too happy about that. Plus they haven’t returned my email and I call and I’m trying to get t I’ve now gone one month with expired temporary tags. Not too happy about that. Plus they haven’t returned my email and I call and I’m trying to get through for over a half an hour. Super inconvenient. More
by Bertsch78
Employees Worked With
Antoine
November 06, 2019
My experience with carvana was incredible. They contacted me via text, confirmed the make, model and options on my truck, and made me a very fair offer. After uploading a few documents, they confirmed the d me via text, confirmed the make, model and options on my truck, and made me a very fair offer. After uploading a few documents, they confirmed the deal and arranged pick up just a couple of days later. Truly it was the easiest experience I've ever had selling a vehicle, thank you Carvana! More
by Ken
Employees Worked With
Ian and Will
November 06, 2019
After a month of shopping and numerous phone calls where they changed their terms and hard pull my credit. I find myself back at square one. I would avoid this online buying service at all cost. Save time they changed their terms and hard pull my credit. I find myself back at square one. I would avoid this online buying service at all cost. Save time? I worked on this so long that I should be on their payroll. Seriously, if they GIVE you a car, drop the keys, s l o w l y turn around and RUN for your local dealership!!! More
by DEATHPROOFDUCK
Employees Worked With
Dewey, Cheatum and Howe.
November 06, 2019
What a horrid customer experience. I read all the negative reviews on Carvana, but thought I would be fine given all the great reviews on Carvana’s website. I should have known better. I’m not going negative reviews on Carvana, but thought I would be fine given all the great reviews on Carvana’s website. I should have known better. I’m not going to drone on and on, but basically, here’s what happened: 1. Ordered 2013 Porsche Boxster online via their website. Easy breezy! Got approved for financing through capital one auto 2. Set up a delivery date and got excited! 3. At the time of delivery, I get a call from the delivery guy saying he couldn’t figure out how to get gas into the car so he can deliver it to me 4. Carvana took the Porsche to a local car shop here in Atlanta. The car shop couldn’t figure out what was wrong with it and said there wasn’t anything wrong with it. I had to make the phone calls to carvana for status updates 5. 3 days later, no updates from carvana, still don’t have the car I ordered, no clue what’s going on. Was told by one of their customer service managers that they would personally see to it that I was “taken care of”. Never heard back from anyone. 6. Bought a nicer Porsche Boxster from a local Atlanta Porsche dealership today at a lower price, with a two year Porsche certified unlimited mile bumper to bumper warranty, that’s in better shape with more options 7. Took 1 hour to get in and out with my new Porsche using the dealer. 8. Carvana SUCKS. I’ll never give them another chance to earn my business. STAY AWAY! More
by Zach F
Employees Worked With
Sara, Charles, others
November 04, 2019
Andrew did a great job with assisting me through selling my 2016 Chevrolet Camaro. I got a good deal on it and he was very persistent and professional. Definitely helped out a lot!!! Will be using Carvana m my 2016 Chevrolet Camaro. I got a good deal on it and he was very persistent and professional. Definitely helped out a lot!!! Will be using Carvana more often thanks to him -Tyler M More
by Tylermunson
Employees Worked With
Andrew
