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Carvana
Tempe, AZ
10,122 Reviews
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10,122 Reviews of Carvana
November 04, 2019
Cooper was very helpful gave me good price for my car and explain everything step by step hassle free experience Would recommend to friends who want to sell car Price was better then car max explain everything step by step hassle free experience Would recommend to friends who want to sell car Price was better then car max More
by Anton
Employees Worked With
Cooper
November 04, 2019
I wasn’t sure what to expect when I got a call from Kenny from Carvana. Just got back from trying to sell my truck ( 2015 tundra) to the dealer I had bought it from . I felt I was being hustled and told them from Carvana. Just got back from trying to sell my truck ( 2015 tundra) to the dealer I had bought it from . I felt I was being hustled and told them I had to think about it . That ‘s when Kenny called me off my Craigslist add and offered me more than the Toyota dealer. Kenny was extremely nice and I felt comfortable dealing with him. He walked us through the process with knowledge and patience. I have already told 2 of my friend to try Carvana. More
by DLN
Employees Worked With
Kenny
November 04, 2019
Great to start but bad to finish. The beginning of the purchase was wonderful. I will also say they went out of their way to ensure I was happy throughout the entire experience. My iss The beginning of the purchase was wonderful. I will also say they went out of their way to ensure I was happy throughout the entire experience. My issue arose after taking delivery of my vehicle. Starts with the vehicle was painted by Carvana and they did a horrible job. Over-spray everywhere, rough paint, drip marks, etc. It was noticeable by everyone. They did pay for a full detail and correction to rectify but never should have been delivered that way. Next was a vibration at highway speeds. Took car to regular dealer and they determined the car had 4 bent wheels. How is that missed during this inspection they claim to give every car? If they drove the car over 40mph they would have felt it. It's a safety issue frankly, as the car shakes more as the speed increases. I have now been without my car for over a total of 30 days as the warranty company they provide pinches pennies and tries to send me used wheels that have been repaired. I don't expect new wheels, but bent wheels that are now "soft" and will bend again do me no good. Send me refinished wheels that have never been straightened, that's fine! Point is, the inspection before they sell a car seems like its not even done. Once you get the car, they sure wont fix it correctly and instead leave you fighting with a 3rd party that just doesn't care. This appears to be the same warranty company that supports their Carvana Care as well, so I would absolutely never consider that warranty product considering the service and penny pinching I am getting now. I have bought several cars from competitors like Carmax, and the experience was perfect. And here I am, still with no car, fighting daily for wheels for my car that sits while I make payments on it. Carvana, you do not have my support and I promise I will share that with everyone I encounter. Sorry, but you could have fixed this many times over and have chosen not to. I do not think a car with a proper paint job and one that doesn't shake down the highway is too much to ask for. Your competition surely doesn't. More
by akongur
Employees Worked With
Multiple
November 03, 2019
Easiest car buying experience ever!! From start to finish it was a breeze. Good prices, good selection, good customer service, easy peasy!!! I recommend Carvana! it was a breeze. Good prices, good selection, good customer service, easy peasy!!! I recommend Carvana! More
by Cf327
Employees Worked With
Deer Park
November 02, 2019
Everyone I dealt with was very helpful and made the process easy to complete. Melissa was very responsive and made the transaction smooth on my end. process easy to complete. Melissa was very responsive and made the transaction smooth on my end. More
by jirwin93
Employees Worked With
Melissa
November 01, 2019
Very poor on delivery. Purchased a car 10/21. Original delivery 10/25. We changed delivery to 10 26. On 10/24 Received call they couldn't find keys to transport car so delivery moved to 10/29. On 10 27 re delivery 10/25. We changed delivery to 10 26. On 10/24 Received call they couldn't find keys to transport car so delivery moved to 10/29. On 10 27 received call car still in New York as they still hadn't found keys, car would be delivered 11/4. On 10/28 Received call they had new keys made car would be delivered on 11/2. Received call today truck car on is "delayed" in Dallas now delivery is scheduled for 11/6. If we didn't want a specific car we would go elsewhere. If you need a car in a short period of time DO NOT buy from this company. Their promise of "purchase in 4Chris and get in 4 days" is an empty promise. More
by Carvanasucks
Employees Worked With
//sean, justin or jason
November 01, 2019
Wow, very straightforwad, no gotcha's, no surprises. Wow, very straightforward, no gotcha's, no surprises. Sold them my car, Their online appraisal was higher than the others. When I got to the office Wow, very straightforward, no gotcha's, no surprises. Sold them my car, Their online appraisal was higher than the others. When I got to the office to drop off my cat they did a quick look at my car to see that it was as I described it on their online form, then handed me a check for the exact amount they quoted, called ma an Uber (No, they didn't say "you're an Uber") on their account. Melissa's follow up along the way was great. More
by harlan60
Employees Worked With
Melissa, kim
November 01, 2019
Carvana gave me the best price for my car compared to anybody else. They worked extremely quickly and easily to get my paperwork all taken care of as well. Made selling my car very painless and simple. anybody else. They worked extremely quickly and easily to get my paperwork all taken care of as well. Made selling my car very painless and simple. More
by Jhasteiner17
Employees Worked With
Andrew, Nicky, Amanda
