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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
November 28, 2019
From start to finish it was very easy and pain less. What I liked most about it was how before you even started the process you knew with your credit score and down payment about how much your monthly paymen I liked most about it was how before you even started the process you knew with your credit score and down payment about how much your monthly payment would be. It gave great detail on the car and picture. Once you do pick a car they reinspect it and tell you of any marks, scratches or where that is on it. Which is nice I got a 10 year old car so I wasn't expecting perfect. It's really close though. The person that delivered the car was a very nice guy If I was going to be very picky they didn't vacuum everywhere but the places they didn't vacuum the person probably didn't even know it was there. It was a hidden compartment. The only reason I did is because I read the owners manual. I personally didn't care. The only concern/caution I would tell someone is just remember that the used car your buying may not be from the same outside environment as your area. My car was from Texas I live in the midwest. I got the car in the fall. We had a cold snap go through like 3 degrees during the day then the next day we where at 80 degrees (yes seriously the weather in the midwest does that) and my battery wasn't getting changed. Took my car to O'reillys to get alternator and the battery checked. It was just the battery. He asked if it was from a warmer climate. I said yes. He said poor thing couldn't handle it. He did check the battery life and the battery life was still good. It just couldn't handle the cold. He checked everything else and everything else was perfect. I have a coworker that is looking for a new car for his wife. He asked me a bunch of questions about my car and Carvana. His quote was "seriously all you had to fix on a 10 year vehicle was the battery. Do you know how much money I had to put into my last used vehicle....1000s. I'm so buying from them." More
by Sam
Employees Worked With
Rachel
November 27, 2019
What a pleasant surprise! I figured (incorrectly) that working with Carvana was going to be a bad thing but it turns out it was the best experience I have had selling a car. Fair price, did what they sai working with Carvana was going to be a bad thing but it turns out it was the best experience I have had selling a car. Fair price, did what they said when they said and were very friendly. The person (Melissa) that met me were very nice and professional as well. More
by jlviola
Employees Worked With
Melissa
November 27, 2019
The purchase of my lightly used 2014 Volkswagen Beetle was by far the most painless and enjoyable experience buying a vehicle I’ve ever had. I’m someone who doesn’t want to haggle over price and I don’t w was by far the most painless and enjoyable experience buying a vehicle I’ve ever had. I’m someone who doesn’t want to haggle over price and I don’t want to be pressured into buying something I’ll regret for years making payments on. There was none of that with Carvana. I found the car I was interested in with a clean history and super low miles. I went with their financing which was fairly easy and was approved in about 2 hours. I picked my car up at the Carvana “ vending machine” which was entertaining. After a quick test drive and a few minutes explaining the remaining paperwork to be signed and mailed in I was in my new car and heading home. More
by bdillard73
Employees Worked With
Unknown
November 27, 2019
This was TOO easy. Never left the comfort of my living room. Questions were answered immediately. Car was exactly as shown. Best experience ever! Still looking for 2 hot spots identified. Never found them room. Questions were answered immediately. Car was exactly as shown. Best experience ever! Still looking for 2 hot spots identified. Never found them. More
by NONIE
Employees Worked With
My delivery driver was great
November 26, 2019
I received a text from Carvana (by a super nice lady named Melissa) offering me exactly what I was asking for on my car. I uploaded a few documents online, and within 4 days I had an appointment to sell named Melissa) offering me exactly what I was asking for on my car. I uploaded a few documents online, and within 4 days I had an appointment to sell the car. I walked into the office, my car was quickly inspected, I signed a few papers, I was handed a check for the amount I was offered, and then Carvana called me an Uber home. I legitimately have never left a review for a company before, but this felt like a super genuine and honest way to sell a car and I appreciate that. Thanks Melissa! More
by Bmilano1213
Employees Worked With
Melissa, Marco
November 26, 2019
Shopping with Carvana is the way to do it! Great pricing, great trade in offer, overall wonderful experience. The customer service is outstanding, and we will definitely purchase through the compan pricing, great trade in offer, overall wonderful experience. The customer service is outstanding, and we will definitely purchase through the company again. We ran into snags with our registration and state laws and Carvana handled everything and took care of us. If you are on the fence about using them, don’t be. They are worth it. More
by D. Wagner
Employees Worked With
Corinne Ong, Nick M, Matthew Page
November 26, 2019
Extremely satisfying experience From my introduction to Carvana by Melissa Compos to Mark in Danvers, Ma who picked up my Civic, my experience with the sale of my car to Carvana was From my introduction to Carvana by Melissa Compos to Mark in Danvers, Ma who picked up my Civic, my experience with the sale of my car to Carvana was an extremely satisfying experience. Both Melissa and Mark are knowledgeable, pleasant and polite. I talked with a couple of other employees but I do not recall their names but they also were pleasant and helpful. Your offer was very reasonable and I would gladly to business with you again. Keep up the good work!!!! Jim Mangano Andover Ma 01810 More
by Jim 89 s55940746
Employees Worked With
Melissa, Mark and Sebastian
November 25, 2019
I certainly was skeptical about selling my vehicle to Carvana, guess I’m just old school. But, Melissa and Jonathan were awesome and the entire process simple. Accepted their offer, uploaded a few docume Carvana, guess I’m just old school. But, Melissa and Jonathan were awesome and the entire process simple. Accepted their offer, uploaded a few documents, set appointment for pick up and got a check on the spot. Couldn’t believe how easy it was. More
by Happy Wife Happy Life
Employees Worked With
Melissa and Jonathan
November 25, 2019
Thanks Carvana I had a great experience working with you .....this process was easy and stress free! I have told family and friends all about your service thanks again. I LOVE MY CAR! .....this process was easy and stress free! I have told family and friends all about your service thanks again. I LOVE MY CAR! More
by grac23winsJ.
Employees Worked With
Chantel
November 25, 2019
Logistical Nightmare Friday, November 8th: We picked out the car, Carvana took the down payment, we signed our documents and the verification process was completed this s Friday, November 8th: We picked out the car, Carvana took the down payment, we signed our documents and the verification process was completed this same day. We then waited, as instructed for someone from their delivery department to reach out. Thursday, November 14th: Five business days went by with no communication from Carvana to arrange the delivery. WE called THEM to ask where and when we would have a time frame for delivery of our vehicle. We were told that during their inspection they were putting new tires and brakes on the car. Great! Ok so we waited – again - for their call to arrange delivery. And we waited. Tuesday, November 19th: We had not heard anything so called Carvana. We were told that a driver had not selected our order to deliver. (We had chosen to have the car delivered to our door at the onset of the process). I get it - truck drivers can pick and choose routes etc. We then spoke to a very efficient customer service representative who was able to change the delivery method to a vending machine in Chicago so we could pick it up. Ok, awesome – Carvana has us scheduled us to pick up the car from a vending machine in Chicago on Tuesday, November 26th. We purchased plane tickets to travel to the pick up location which Carvana would reimburse $200 of. We have arrangements to get to the airport which is two hours away. Great! We had a hard delivery (pick up) date. We signed new contracts due to it now being considered a pick up not direct to door delivery (another 15 day delivery/pickup timeframe was then reset - keep in mind they took our $10,000 down payment out of our account on November 8th.) *We are still all ok with all of this, as we are flexible and now understand more about Carvana and the delivery/pick up process. Sunday, November 24th: Two days before our flight to Chicago to pick up the vehicle we get an email that the delivery to the vending machine in Chicago is delayed. Keep in mind, no call from Carvana - we had to call them and were told that the earliest they MIGHT have the car in Chicago was now December 9th, but there is no guarantee there won’t be another delay. November 25, 2019: Here we are, once again waiting for Carvana to call us to discuss our options. (we had to call to get on their call back wait list) Should we buy plane tickets again, waiting on you to get your logistical tangle figured out? Keeping our fingers crossed that it will be in your vending machine on December 9th? Should we change the contract again so you can deliver to our Wisconsin or Arizona residence? Should we rely on you to load it into one of your vending machines when it’s convenient for you so we can pick it up? Do WE need to be more flexible than we have already been because we really want to buy this car from YOU? I think not. At this point we are done. Our flexibility has limits. We have cancelled the contract. We are now out the $200 plane tickets which you will not reimburse because we cancelled our purchase contract due to your chaotic logistics. Nice try Carvana, my suggestion to you is to get the logistical kinks worked out before you advertise how easy it is to actually start DRIVING a car that was purchased from you. A lesson learned. We have choices. More
by Amy
Employees Worked With
none
