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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

December 01, 2019

Easiest way to buy a car! I really dread visiting a car dealership. During my last experience, the salesman kept trying to sell me a different car than the one I chose. Carvana More

by mbmillerm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber?
December 01, 2019

Caravan is about to revolutionize the car dealership industry. My buying process was smooth and comforting. I didn’t have a salesperson following my around like a puppy. My car met all my expectations a More

by omardavila20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxwell
December 01, 2019

From start to finish the online experience of buying a used car that looks almost new was great. The vending machine was a special treat and exciting and most of all the excellent service that was given More

by Rgalvan0926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon
November 30, 2019

This was way easier then I expected. The trade in value was better then I could find at local dealers. I ended up getting a fully loaded Denali and it was less then I would pay for the same car with basic More

by stevolt88
Recommend Dealer
Yes
Employees Worked With
The tow driver was awesome, can’t remember his name
November 30, 2019

Less hassle than a dealership Overall, a great experience buying the car and trading in my car. Some hassles with the finalization of contracts and finance. Detailing could be bett More

by Neil.wilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, lady in underwriting very helpful,
November 30, 2019

Absolutely amazing service, Carvana was with us every step of the way. Very satisfied with everything and I will definitely be buying my next vehicle with them. More

by J.delgado93
Recommend Dealer
Yes
Employees Worked With
Matt
November 30, 2019

Carvana sells lemon cars. The inspection was not passed it was lied about to find out the crankshaft had to be replaced ok this car More

by Jondrea
Recommend Dealer
No
Employees Worked With
James
Nov 30, 2019 -

Carvana responded

Thank you for providing your honest feedback on your Carvana experience. A 150 point inspection is conducted on all the vehicles we sell. We conduct this inspection to ensure that every vehicle we sell meets our standards. The last thing we want to do is deliver a car that does not meet this standard. We want to sincerely apologize for the mechanical issues you have encountered and would love the opportunity to discuss your situation further. We are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

Dec 01, 2019 -

Jondrea responded

The vehicle date of delivery was rescheduled because the vehicle failed the first 150 point inspection..... which could basically mean it was made pass. The vehicle arrived to me with a check engine light going on and off the entire time since ive had it. I've brought it to be serviced and was told ok the problem is fixed and the check engine light still came back on days later. I will contact you all before consulting the state of Texas dmv regarding a lemon law complaint

November 30, 2019

Carvana made buying a car a fun and easy process! Customer service was great and paperwork took no time at all. They even provided me with a gift bag with a pumpkin pie which I would never get at a d More

by BrittanyE
Recommend Dealer
Yes
Employees Worked With
Nick
November 30, 2019

Absolutely the best car buying experience I have had. I was skeptical of buying online at first but was not let down. When the truck arrived with my car it looked just as well as the pictures, the driver More

by DLevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deshawn Bond
November 29, 2019

Truck had 500 more miles on it at delivery My truck was delivered with approximately 500 more miles on the odometer than what was listed in my purchase contract and shown on the website. I ask More

by jasavage23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Breaux
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