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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 12, 2019

What a pain free process to sell your car. Melissa reached out to me and made me an offer, she was great through the process. I picked a date and time for pickup and on time like clockwork Blaine came More

by Steve C
Recommend Dealer
Yes
Employees Worked With
Melissa, Blaine
December 12, 2019

Amazing experience shopping online for my new car I would definitely recommend this to anyone , easy and lots of cars to choose from the cars are amazingly the best quality cars I have seen for being used ca More

by Yaidenlyn703
Recommend Dealer
Yes
Employees Worked With
Carvana
December 12, 2019

Very Bad experience It's been 14 days since i pre-booked a vehicle ,no update from you guys when i look into the website it is showing 4 days from past 14 days.you guy More

by tha8601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
wd2w
Dec 16, 2019 -

Carvana responded

Thank you for taking the time to provide us feedback regarding your OnDemand experience. We apologize if you have been provided conflicting information or lack of information. The OnDemand vehicle purchase option is definitely not for all buyers, as it is always based on estimated time frames for vehicle readiness and delivery. We realize not all buyers have the flexibility to wait possible weeks for a car to arrive, but sometimes there are unforeseen things that pop up during the inspection and reconditioning process that are beyond the scope of our control—such as parts on back order and the like. It sounds as if perhaps your vehicle is taking a little longer than originally anticipated, and we deeply apologize if that has posed an inconvenience for you. In searching our database, we are unable to locate your account to speak to it specifically, however, if you are still in the market for a car, please do not hesitate to contact us and we will happily help you locate a car that is fully ready and which fits your wants, needs and budget.

December 12, 2019

By far the best car buying experience I've ever had. I did very little of the work, which was all online or on the phone. Everyone I spoke with was immensely helpful and knowledgeable. I will never buy a More

by andreabasham
Recommend Dealer
Yes
Employees Worked With
Ashley, others
December 11, 2019

Sold my car, it was easy Carvana reached out and made a fair up-front offer for my car that I had listed online. They worked around my schedule, gave me ample time to consider More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison, Chris
December 11, 2019

Unbelievably Smooth Experience I shopped for my car, placed the order, and completed my trade-in information in less time than it took for my wife to take a nap. I did so while wat More

by jraczkow24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
December 11, 2019

Awesome !! I can't believe how easy it was. I was buying a car on a rainy day in my cozy pj's and favorite blanket. It was so easy that I was afraid something b More

by rosalesucan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven (the driver that delivered our car)
December 11, 2019

Fantastic! My family went with me to pick up my car because everyone was so excited to the vending machine in action! Everything went smoothly through the entir More

by nrogers5388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I only dealt with one person & I don't know his name.
December 11, 2019

Hello, I recently purchased a 2017 Toyota Camry from Carvana and thus far have been so pleased with the experience. I don’t think I will ever buy a car any other way. I always dreaded the car dealershi More

by Jaye Connor
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names but very nice and helpful.
December 11, 2019

Car came as described but almost immediately issues The car is great runs good, came clean inside, the outside wasn't so clean cause it was shipped. After 9 days of driving it the service engine light c More

by ddalenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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