Carvana

The whole process has been filled with errors and mismanagement. When I arrived for my pickup “appointment” I was told there were folks ahead of me and I had to wait 30 minutes before I was seen. Whi mismanagement. When I arrived for my pickup “appointment” I was told there were folks ahead of me and I had to wait 30 minutes before I was seen. While signing the final documents I noticed that they all contained the wrong address which took the team 15 minutes to rectify. They were kind and courteous but an additional 45 minutes of waiting essentially meant this was akin to going to a dealer. I loved the car until it rained a week later and the entire roof started leaking. They attempted to have me take the car to a dealer which they made me contact, but I declined to keep a car that had been leaking for lord knows how long. The replacement delivery seemed easy enough but apparently their delivery rep had me sign the docs in the wrong places so new documents needed to be sent to correct this. Should have been simple enough but when sending the documents they neglected to include my apartment number causing the documents to get lost in transit. The solution here, rather than promptly resend the documents as requested has been to ask me to try and locate them. Again, if I had known this whole process would drag on for so long I would have just gone to a dealer. I will not be recommending Carvana to anyone as they seem to have zero attention to details and aim to have the customer complete as much work as possible. More

Easily the WORST experience of my life. Pictures and info on website looked great. I get the vehicle on 12-3 and works fine day one. Day 2, the convertible is stuck in the down position. In south Florida of on website looked great. I get the vehicle on 12-3 and works fine day one. Day 2, the convertible is stuck in the down position. In south Florida of all places. Of course it begins to rain. Took my car to Fiat Dealer on 12-5. Call on 12-6 they say they can’t even look at it until 12-9. Here I am almost a week later with no vehicle. I put in to have it swapped on 12-12. The delivery guy calls to tell me on 12-12 (the DAY of delivery, past the delivery time) he does not feel good dropping off a car in this position. It’s missing an armrest, the service engine light is on and there’s no power cord. Exactly how does this company have almost 5 stars. The delivery guy rejects the vehicle. I call Carvana furious. One person can’t tell what’s going on and why or where, nothing. A second defective vehicle that supposedly went under a 150point inspection. 150 points but you completely miss a convertible top that has obviously been “GLUED” numerous times and ready to break any minute. Which in fact did. I’ve been on hold for a solid 15 minutes and have yet to get a response on exactly what is happening. They have taken zero responsibility for me having to endure this. No way to work or even to get groceries. Again it’s raining and there’s no way to protect the car. It’s getting ruined. I have nothing nothing nothing nice to say about this company. Buyer beware. It may seem like a smooth and easy process but it’s nothing of the sort. Saying this is the first time this has happened is no consolation. I’m missing out on job opportunities and doctors appointments for what reason. They did NOT offer to get me a rental vehicle in the mean time. Just sit home and wait for them to do nothing. This entire experience has been traumatizing. Will update with final outcome although I’m sure it won’t be good or to my satisfaction. More