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Carvana

Tempe, AZ

3.5
10,120 Reviews

HQ

Tempe, AZ

85281

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10,120 Reviews of Carvana

October 09, 2023

I was sceptical at first by buying a vehicle online. But I went ahead and bought my car through carvana. The process was quick and easy. Between text messages and emails, they do a great job in letting More

by Bikrwench
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian (chat box)
Oct 10, 2023 -

Carvana responded

Thank you so much for your feedback. We are so pleased to hear you had a great experience with Carvana. Our passion is to make buying and selling your vehicle with us easy, fun and transparent. If you ever have any questions about your purchase, please feel free to contact us via phone or our 24/7 chat service.

October 09, 2023

This was one of the best car buying experiences of my life. Forget regular car dealerships, Carvana is the new way to buy a car! More

by kevinrosecomedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin
Oct 10, 2023 -

Carvana responded

Thank you so much for your feedback. We are so pleased to hear you had a great experience with Carvana. Our passion is to make buying and selling your vehicle with us easy, fun and transparent. If you ever have any questions about your purchase, please feel free to contact us via phone or our 24/7 chat service

October 08, 2023

The only reason for the 4 stars is the car was pretty dirty inside and we found some trash and sticky residue. The people were really nice and helpful. More

by gracemleon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Names not given
Oct 10, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana.

October 07, 2023

I was skeptical at first. . buying a car online without a test drive is insane.. but it was a very easy process.. I’ve had my 2016 Audi Q5 for a week now.. And I Love My truck! More

by kimkinney71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
unknown
Oct 10, 2023 -

Carvana responded

Thank you so much for your feedback. We are so pleased to hear you had a great experience with Carvana. Our passion is to make buying and selling your vehicle with us easy, fun and transparent. If you ever have any questions about your purchase, please feel free to contact us via phone or our 24/7 chat service.

October 07, 2023

Purchased two cars with Carvana. First purchase was exceptional. Second purchase was terrible ex. Had to return 3 cars before they got it right. On second purchase, car # 1 had to be More

by georgevarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeanette
Oct 10, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

October 06, 2023

Super fast, super easy to work with there customer service goes above and beyond to server you! More

by aortiz325244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen the driver
October 06, 2023

Was easy to get approved for the loan. The delay on the delivery was not the best More

by zander.vanover6593
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick
October 06, 2023

Outstanding vehicle and service. There 150 point service inspection was lacking. I received the car with a cracked windshield cleaner reservoir. However, they repaired it at no cost. More

by lscott.henderson
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unk
October 05, 2023

Great selection of vehicles. Very friendly people. Notary department needs a lot of work, but the overall experience was nice. More

by Damien
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philadelphia vendors
October 05, 2023

Vehicle had complete electrical failure after leaving carvana truck has been in the shop for two days hope to get it back soon More

by neptune2323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vennesa with customer service
Oct 05, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns or you can always chat with us 24/7 if any questions arise.

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